Cityside Subaru

Bought a 2019 Subaru Forester Nothing but good things to say about this dealership. Crystal was very cordial and helpful from the first email to driving the car off the lot to my h Nothing but good things to say about this dealership. Crystal was very cordial and helpful from the first email to driving the car off the lot to my home and Tom laid out the financial aspects very clearly and in detail. Crystal also took the time to explain and show me hands-on all the safety features and new technology in the car. I would recommend this dealership and Crystal/Tom to anyone in the market for a Subaru. More

An excellent staff and dealership. Top notch Tom and Crystal went far above any expectations I had going in to purchase a car. They followed up with me, politely and made sure I was taken care of Tom and Crystal went far above any expectations I had going in to purchase a car. They followed up with me, politely and made sure I was taken care of. If you want help getting a new Subaru this is the place I would recommend, and the staff I would ask for again. They go above and beyond to make sure you feel comfortable, and that your needs are taken fully into consideration when buying a new car. More

I had a good experience Eric was very thoughtful and helpful. He listened to our concerns, he was very flexible with us. We had a good experience overall. I will continue d Eric was very thoughtful and helpful. He listened to our concerns, he was very flexible with us. We had a good experience overall. I will continue doing business with Cityside Subaru. More

Excellent dealership! Super friendly, no pressure sales! Crystal Campbell is a superior sales person! She was genuinely sincere in her efforts to help me find the car I wanted without any sales pressure. S Crystal Campbell is a superior sales person! She was genuinely sincere in her efforts to help me find the car I wanted without any sales pressure. She communicated every step of the buying process clearly and was extremely knowledgeable about the particular model I was interested in. When we sat in the car for a demo she walked me through every technical and non-technical function of the car in a manner that was clear and easy to understand. I couldn't have felt more comfortable when I finalized the sale with Crystal. Michael Nelson in Finance was also very helpful and exerted no pressure when the final paperwork, including any additional promotional deals, was being processed. I highly recommend this dealership! More

An easy and pleasant experience We had a very positive experience at Cityside Subaru working with Mark Lidano. We came in knowing exactly what we wanted to see (a 2019 Forester Premi We had a very positive experience at Cityside Subaru working with Mark Lidano. We came in knowing exactly what we wanted to see (a 2019 Forester Premium) and Mark was very helpful at getting us set up for a test drive and explaining some of the features of the new model. When it came time to negotiate the price, everything was very straightforward and just felt like a reasonable conversation about trying to reach a fair price.. Mark also offered us a more-than-fair value for our trade-in. We were preapproved for a car loan from our bank, and he checked to see if they could offer us a better rate; when they couldn’t, he didn’t put any pressure on us about using our own financing. Overall ,it was a straightforward and pleasant experience. Things were a little less straightforward in the finance office, where the man who helped us only revealed after we questioned several times that there was room to negotiate on an extended warranty. (Initially he said the prices were set by Subaru and non-negotiable.) But I suppose that’s the nature of a finance office, and even that was a civil conversation and we never felt like anyone was trying to pressure us into anything. I would highly recommend Cityside Subaru. More

Great service. Mark was extremely helpful and knowledgeable. He communicated well and walked us through the buying process. Would highly recommend Mark and Cityside Mark was extremely helpful and knowledgeable. He communicated well and walked us through the buying process. Would highly recommend Mark and Cityside to all friends. Would but from Citywide again. Can't say enough positive things. More

New car fun! Eric Bird was very easy to work with. He made the experience pleasant and we love our new car. Thanks so much for helping us. Eric Bird was very easy to work with. He made the experience pleasant and we love our new car. Thanks so much for helping us. More

Wonderful experience with Mark! We visited multiple Subaru dealers in the area and Mark Lidano was the first and only to respectfully walk us through the process of getting a car wit We visited multiple Subaru dealers in the area and Mark Lidano was the first and only to respectfully walk us through the process of getting a car without any annoyances. He took time to understand our needs (I'm just learning to drive), suggest things we should consider, and present us with options without any hassle. He was a pleasure to deal with! More

Terrible repair department When I bought the car and took out the service agreement at Cityside I was told explicitly that all covered repairs would include a complementary loan When I bought the car and took out the service agreement at Cityside I was told explicitly that all covered repairs would include a complementary loaner. This is not how it works. They will not guarantee you a loaner in advance. You cannot come in and drop off your car take a loaner and get going to work. Instead, you wait while they assess how long it will take to repair and THEN after an hour or so tell you that a part has to be ordered and you must return. No loaner - just part of the morning waiting. Other dealers will let you reserve a loaner - which is the only way you can avoid missing half a day of work! More

Mark Lidano's THE ONE! Cityside is a great dealership, but Mark is the person who truly makes it stand out. This is our fourth Subaru and our second purchase through Mark a Cityside is a great dealership, but Mark is the person who truly makes it stand out. This is our fourth Subaru and our second purchase through Mark and this one was even better than the first one over 7 years ago. He guided us in choosing the right new Forester model for us and then located that model with the color and the exact options we wanted in transit. Within days we had the Forester we had hoped for! Mark, as we expected, was once again professional, personable, friendly and exceptionally helpful. He was available when we needed him and treated us with the utmost respect while putting our needs first. Lastly, Mark always remembers our names and never forgets our birthdays. A true service professional and always a pleasure to deal with. We hope Mark will be there when we come to Cityside to purchase our next Subaru! More