City World Toyota

just leased a 2010 toyota highlander se the salesman mike scharf made process easy i shop around and he gave me best price around. didn`t feel pressured to buy and he was very knowledgeable with vehicle. the scharf made process easy i shop around and he gave me best price around. didn`t feel pressured to buy and he was very knowledgeable with vehicle. the rest of the staff were courteous like edwin the fin. mgr. and miriam the cust. relations mgr. would recommend this dealer to friends and family. More

I received a voucher in the mail last week for toyota in the bronx, i live in new rochelle. this past saturday i phoned them to find out location, i spoke with nelly and she was very helpful and nice. when the bronx, i live in new rochelle. this past saturday i phoned them to find out location, i spoke with nelly and she was very helpful and nice. when i got to the dealership nelly introduced me to Gene Harris, who was also very nice. He was my sales person. He did everything in his power to help me and make the experience a good one. He went above and beyond. the service i must say was excellent. everyone there from the receptionist to my sales person, gene harris, to the manager rick was very pleasant to deal with. i lease cars every three years so i am not a new kid on the block. every dealership should operate the way they do there. everyone pitched in and helped, i was leaving my honda pilot. honda called me yesterday, october 17th, and i told them that i leased a toyota. they wanted to know why and i told them exactly how i felt. last year i leased a crv for my husband, and they were very cocky. i warned the sales person that he would not see me again and i think at the time they were doing so well it didn't bother him. but yesterday they seemed upset and i told them there customer service needs a facelift and i wouldn't come back to them. i feel that there is alot of competition out there and you need to be the best that you can. i would definitely recommend city world toyota. my friend who was with me owns a camry and her son has a civic. she usually goes to toyota city in mamaroneck, but after she saw the way they handled themselves at city world toyota she is going there for his car. More

When I first walked in the showroom I was very impressed with it and then I was assisted by Cecil Sarpong who was very friendly and knowledgeable on the vehicles that we were thinking about purchasing. I g with it and then I was assisted by Cecil Sarpong who was very friendly and knowledgeable on the vehicles that we were thinking about purchasing. I give a 5 rating because my entire experience from the beginning to the end was nothing but smooth and pleasant. I've gone to look at other vehicles before I purchased the Toyotoa Highlander and I didn't receive the same warmth and customer support like I did at City World Toyota. When I picked up my vehicle, my car mats weren't there but they told me that I would get them and Cecil Sarpong took it upon himself to bring them to my house so not to inconvenience me to make a trip to the dealership. I've NEVER encountered that high quality of customer service. Cecil and everyone at City World Toyotoa care about their customers and that is something you don't get in other dealerships. I would definitely refer people there and would re-lease through City World Toyota again and again because of the service and satisfaction I received. More

Michael was amazing to me and my children. I explained that I had a specific amount I wanted to spend and he worked with me the whole way. I was going to buy a used car and I was able to afford a brand ne that I had a specific amount I wanted to spend and he worked with me the whole way. I was going to buy a used car and I was able to afford a brand new car that cost me less than a car I bought a few years ago. He even offered to drive my rental car back to Enterprise so that I could drive the new car home. I was very grateful that he was so nice to me because I didn't want to feel like I was being taken advantage of and I didn't. Another salesperson Alesia was also helpful to me and spoke a few times on the phone before I arrived at the dealership. I recommend them 100% because everyone there was extremely helpful. More

i gave city world Toyota a 5 rating because the sales consultant Mr.mason was very professional and kind along with Mr Robert Tineo in finance and also miss Miriam Perez in customer service my overall ex consultant Mr.mason was very professional and kind along with Mr Robert Tineo in finance and also miss Miriam Perez in customer service my overall experience was excellent and i will highly recommend this dealership to any one thank you Mrs Elaine Mack More

The quality of efficiency, friendliness, and hospitality went beyond my expectations. From the greeter, to the salespersons, to the financier, to the quality assurance personel, to the manager. All staff m went beyond my expectations. From the greeter, to the salespersons, to the financier, to the quality assurance personel, to the manager. All staff members provided excellence customer service. More

From the time I got there I was receieved warmly and felt as if the sales person and management were trying to look out for my best interest and not trying to pressure me into making a purchase. They took th as if the sales person and management were trying to look out for my best interest and not trying to pressure me into making a purchase. They took the time to listen to me and meet my needs financialy. I would recommend this dealorship to everyone. They got me into a new Highlander and out of the dealorship faster than any other dealorship I have purchased a car at More

my salesman michael s was extra wonderful and very helpful. i would recommend him to everyone i know .and for me i would only deal city world toyota in the bronx there staff as far as i am concern is helpful. i would recommend him to everyone i know .and for me i would only deal city world toyota in the bronx there staff as far as i am concern is the greatest sales people i ever dealth with and am very happy with my car. More

the staff of this dealership is friendly, attentive to one needs, respectful,make the visitors feel comfortable and explain with details all the questions one may know about the car that one is interestin one needs, respectful,make the visitors feel comfortable and explain with details all the questions one may know about the car that one is interesting in buying. Mr. Wilson who was the person that guided me through the process in buying my car was professional.Thank you all for the help. More

Once I made it clear what I needed the entire team made the whole process run very smoothly. I walked in on a Tuesday and drove off the lot with a new car three days later. The sales consultant assigned to the whole process run very smoothly. I walked in on a Tuesday and drove off the lot with a new car three days later. The sales consultant assigned to me gave me full access to him, even on his day off! The bottom line is they got me the car I needed, in the time span I needed it for what I could afford at this time. More