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City World Toyota
Bronx, NY
938 Reviews
At City World Toyota, our customers have come to expect excellence in customer service and a quality experience overall founded by the professionalism and knowledge of our sales team, a friendly environment, competitive pricing and convenient financing and leasing opportunities. The total City World Toyota experience is founded on a life-long relationship that extends beyond the purchase of your vehicle and into the service and maintenance of all of the vehicles you keep in your driveway. We are at home in the Bronx and we're a part of the community that we love and we'd love to serve you and your family right here in our neighborhood. Come and see us at City World Toyota and we will remind you of all the reasons that "It's Better to Buy in the Bronx!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 938 reviews
February 29, 2020
City world toyota is a great place. I waa helped by sales representative named lovisa who was the best. Lovisa was very patient and worked very hard to make sure i was ok at all times. She went out her way t representative named lovisa who was the best. Lovisa was very patient and worked very hard to make sure i was ok at all times. She went out her way to assist me in everyway needed to assure me i would be driving a new car. I cant thank her enough for her help i would recommend her to anyone coming to city wide toyota. Thank you lovisa... More
by Green
Employees Worked With
Lovisa velazquez, Bianca Corporan
February 28, 2020
Lovisa was the best, customer service on point. She answered my calls, dealt with my concerns. And did it with a smile. It was a great experience for buying my first car answered my calls, dealt with my concerns. And did it with a smile. It was a great experience for buying my first car More
by Latoya K
Employees Worked With
Lovisa Velazquez
February 09, 2020
I haven't regretted a moment spent at the dealer very friendly environment and good customer representative Raul A Leon he attended to me very nice people person looking forward doing business there agai friendly environment and good customer representative Raul A Leon he attended to me very nice people person looking forward doing business there again in the future dont quit remember some of whom I meet but will say all showed good customer service 5 star for all. More
by julianettie39
February 02, 2020
Extremely rude and BEYOND!!!! unprofessional. An insult to call himself a manager. He does absolutely nothing to help customers. A liar who doesn’t know the importance of customer service and client loyalt to call himself a manager. He does absolutely nothing to help customers. A liar who doesn’t know the importance of customer service and client loyalty .... horrible!!!!!! avoid him ! More
by truth2020
Employees Worked With
Angel Sanchez
February 01, 2020
Great salesman Jimmy Johnson Thank you Jimmy Johnson for your usual assistance in getting my cars and replacing them to a newer one, i love my 2020 Avalon and its all your help th Thank you Jimmy Johnson for your usual assistance in getting my cars and replacing them to a newer one, i love my 2020 Avalon and its all your help thank you, i will remember you anytime i drive my new car. thank you so much...Jimmy Johnson More
by nana mcoulibaly
Employees Worked With
January 30, 2020
I am so pleased to be a new owner. Very pleased with the customer service i received. I would definitely recommend and continue future business. customer service i received. I would definitely recommend and continue future business. More
by fredreiktomlinson
Employees Worked With
Keith Dunkley, Michael Francis
January 20, 2020
Are service advisors paid a commission for products that are sold to customers? How long are the warranties for repairs made by city world Toyota service center? are sold to customers? How long are the warranties for repairs made by city world Toyota service center? More
by Stephiep
Employees Worked With
Franmyr Perez
January 19, 2020
stay away from scammersI have been scammed, They sold stay away from scammers I have been scammed, They sold me a salvaged vehicle. The sales manager / ANGEL V. SA** and the salesman / EDWARD SA** , stay away from scammers I have been scammed, They sold me a salvaged vehicle. The sales manager / ANGEL V. SA** and the salesman / EDWARD SA** ,and the finance manager / JUNIOR MA** were aggressive. and very unprofessional. They do not care about customers and they are money-driven. I thought I got a deal on the Toyota Corolla that I have purchased, but later I found out why the car was discounted. I put up with their rudeness because I thought it was good deal, and now I am paying the price. They have shown me a vehicle different than what they delivered to my house. They force me on signing a warranty because they claimed that I have to purchase if I am financing the car. I believed them. When I tried to use the warranty at different dealers closer to home, I found out the car has salvaged title and marked as a total loss. However, they told me the title is clean and I should receive it within a month. I tried to return the car with a couple of my friends within 48 hours and they denied my request. I asked a lawyer to send a fax to the dealer refusing the car delivery and we want our money back. We never saw the car delivered, we have saw the keys in our mailbox. No one returns my phone calls. I am stock with a car that I can’t sell and I have paid for a warranty on the car that I can not use because it is salvaged. The vehicle has issues that I can not fix using the warranty. They ignore all my phone calls. I already have a case open with consumer affairs. and report ABC NEWS, I have been scammed by the dealers and I will keep on fighting until I get my money back. Please advise all your friends and family to stay away from money-hungry city world Toyota in Bronx More
by wael
Employees Worked With
Angel Sanchez, Edward Santana
January 18, 2020
Scammers selling salvag cars I have purchased a vehicle from City World Toyota in Bronx and I have been scammed big time. They sold me a salvaged vehicle. The sales manager I have purchased a vehicle from City World Toyota in Bronx and I have been scammed big time. They sold me a salvaged vehicle. The sales manager / ANGEL V. SANCHEZ and the salesman / EDWARD SANTANA ,and the finance manager / JUNIOR MANCEBO were aggressive. and very unprofessional. They do not care about customers and they are money-driven. I thought I got a deal on the Toyota Corolla that I have purchased, but later I found out why the car was discounted. I put up with their rudeness because I thought it was good deal, and now I am paying the price. They have shown me a vehicle different than what they delivered to my house. They force me on signing a warranty because they claimed that I have to purchase if I am financing the car. I believed them. When I tried to use the warranty at different dealers closer to home, I found out the car has salvaged title and marked as a total loss. However, they told me the title is clean and I should receive it within a month. I tried to return the car with couple of my friends within 48 hours and they denied my request. I asked a lawyer to send a fax to the dealer refusing the car delivery and we want our money back. We never saw the car delivered, we have saw the keys in our mailbox. No one returns my phone calls. I am stock with car that I can’t sell and I have paid for warranty on the car that I can not use because it is salvaged. The vehicle has issues that I can not fix using the warranty. They ignore all my phone calls. I already have a case open with consumer affairs. and report ABC NEWS (INVESTIGATION TEAM ) I have been scammed by the dealers and I will keep on fighting until I get my money back. Please advise all your friends and family to stay away from city world Toyota in Bronx More
by wael
Employees Worked With
Angel Sanchez, Edward Santana , Junior Mancebo
