City World Hyundai

Diana first must have seen my number in the database from me inquiring about a sonata . She gave me a call and we set an appointment . I missed my original appointment and was about to just forget about the me inquiring about a sonata . She gave me a call and we set an appointment . I missed my original appointment and was about to just forget about the whole thing until I seen her number pop up and she said she’ll still wait for me . I got there and waiting for me was the best car I’ve ever seen . Based on a few questions from our first encounter she was able to go above and beyond with meeting my needs . She was super helpful and comfortable ! She made me feel like I was speaking with a family member that had my best interest at heart . I told her I’m coming to her for everything and she assured me it would be okay ! I really only went to look at my car but this woman here can sale water to a whale at the right price and with great comfort! I told the people at Hyundai they had better keep her because she’s great !!! And she is ! More

Diana was amazing! She works with your best interest at heart. She is knowledgeable, personable, and makes buying a new car less intimidating. I would recommend her a million times over. heart. She is knowledgeable, personable, and makes buying a new car less intimidating. I would recommend her a million times over. More

Our agent is Diana Almonte. She graciously opened the door for my mom and I and greeted us with a welcoming smile. It immediately warmed us because she was so inviting. Diana is a phenomenal individual door for my mom and I and greeted us with a welcoming smile. It immediately warmed us because she was so inviting. Diana is a phenomenal individual and a fantastic salesperson. She listened to what we had to say and provided empathy. She was able to work her MAGIC and was able to put us into 2022 Hyundai SEL Plus. Black on Black. The color of the car is exactly what I want. I had a 2019 Ford Fusion with a lot of bells and whistles. However, Diana showed us that there was so much more that we were missing out on. For one thing, was the heated seats. I didn't need it however, once my mom sat down in a warm cushy seat, she was in love. and if mom loves it, I love it. My husband is loving the roominess of the car. I love the navigation and LOVE the fact that the car "talks" to me :) Diana was also able to get the payment level that I requested and needed. Her kindness and compassion show that City World Hyundai made an outstanding decision when they added her to your City World Hyundai family. We will definitely pass the word on about Diana Almonte at City World Hyundai. She was just awesome!!! Diane, We love you!! More

Service department did repair work for a recall, job completed in 30 minutes. Don’t use website to schedule appointment no dates available. Was able to schedule repair over the phone. completed in 30 minutes. Don’t use website to schedule appointment no dates available. Was able to schedule repair over the phone. More

Thank you so much Diana I appreciate you so much your service was very good and I am very happy with my car and I'm very happy with the service at your company anybody who want to car go to her she's the service was very good and I am very happy with my car and I'm very happy with the service at your company anybody who want to car go to her she's the best I give her five More

I would like to shout out Michelle Diaz in the Service Department. She is extremely professional in her duties. Each time I come for service, I find her to be so pleasant and courteous to all the customer Department. She is extremely professional in her duties. Each time I come for service, I find her to be so pleasant and courteous to all the customers. She is the type of person who should be pushed through the ranks, because she will bring added value to the organization. I am retired for several years, but if I was still running various manufacturing and engineering companies, I would try to steal her from you. Respectfully yours, Mike Gibbs Hyundai owner for 21 years More

Diana has been great! She went above and beyond on getting me the car I wanted. This has been going on for about a month, and called me when the car arrived. Given the current situation she did the be getting me the car I wanted. This has been going on for about a month, and called me when the car arrived. Given the current situation she did the best she can and all I can say is that I walked out happy! More

Worked with Dayri whom was pretty nice but they should have a better sense of communication with clients. I had to call them multiple times to find out what was the process looking like. When they aske have a better sense of communication with clients. I had to call them multiple times to find out what was the process looking like. When they asked me for a co-signer, I told them I did not want a co-signer. After this they stopped the buying process, I found out by calling them to ask dayri to tell her finance manager to stop running my credit . This is due to requesting them to try only with 5/6 banks . They did not listen and ran it with more banks . I dislike wasting my time if the process is an online buying process stop forcing clients on coming into the dealership. Also if a dealership’s finance manager cannot negotiate with a bank to get an approval then why keep him working? A bank always gives a counter offer something that was not even brought to my attention due to lack of communication from finance team and sales team. My experience was not the most pleasant , due to lack of communication, sales and finance not listening to clients request. Advise: listen to clients, communicate with them more during the sales process. More

I was pleased that the dealership opened on time. The wait time wasn’t bad either. wait time wasn’t bad either. More

Leonard was very helpful and knowledgeable on what models came with different features and packages came with different features and packages More