City World Hyundai

It's almost difficult to describe how much care and service I was provided from the moment Ms. Diane Almonte reached out to my over the phone up until our meet. Many concerns I had and inquires were me service I was provided from the moment Ms. Diane Almonte reached out to my over the phone up until our meet. Many concerns I had and inquires were met with more than satisfactory answers as well as insight. I didn't know I needed to meet the team faster than I already did but by time I left out. I know never to hesitate with the Hyundai team, cause you don't know how much you're missing out More

Very professional and prompt. Waiting area had some light refreshments and a restroom. Communication was good, as well. Waiting area had some light refreshments and a restroom. Communication was good, as well. More

First of, My name is Marcia Romain. On the 16th of August 2023, I went to City World Hyundai in the Bronx to purchase a 2021 Hyundai Kona. This is my first car and I was excited to make On the 16th of August 2023, I went to City World Hyundai in the Bronx to purchase a 2021 Hyundai Kona. This is my first car and I was excited to make the purchase. My sales agent was Jose Dilone. He promised to take care of me and make the process a smooth one. Since this is my first vehicle, I did not have prior insurance. Jose said that he will take care of it and proceeded to speak to an Insurance Broker. He sent all my information to that said broker who I later on found out his name (still not sure if this is his real name) to be Yousef. Jose gave Yousef my number who then called me and Geico Insurance was decided upon. Yousef said that I had to pay $1411 to get the Insurance started and it will be $415 every month for 6 months. He asked that I Zelle him the payments which I did (I have proof). When that was done and confirmed by Jose, he sent me to speak to Peter Back (Finance Manager) where the final step in purchasing was done. The insurance was to start on the 08/17/23 so I left the dealership without the car. Jose delivered the car the next day to me. On 09/13/23, Geico sent me a letter saying that my insurance will be cancelled on 10/04/23 because the credit card used to pay my policy was disputed by the credit card company. That same day I went to the dealership to find out some information about my payments and I spoke to Jose and Mykael Manon (Finance Manager). I informed them of the insurance issue and they promised to fix it. From since that day, I have been getting the runaround from these people. The Yousef guy is refusing to answer his phone and Geico now says that I owe the over $1900. The last day I went to the dealership is last Friday 6th October 2023 (my daughters birthday) to sort out this mess. Mykael said he will assist me and passed me on to Carlos who took my information (for the 100th time) and promised to call me and DID NOT CALL ME. Today is October 10th 2023, I am left with 2021 Hyundai Kona that is partially financed (Still have to make the monthly payments), is UNINSURED, Meanwhile the DMV is charging me everyday I do not have insurance plus a lot of other senarios that can play out. I still do not have my money ($1826) which I payed to "Yousef". When I visited City world Hyundai on the fateful day in August, I had no idea that I will be scammed out of over a thousand dollars. Now Everyone at the dealership is claiming that they do not know who "Yousef" is. THEY CLAIM THEY DON'T SELL INSURANCE!!! BUT YOUR CAR SALESMAN JOSE DILONE REFERED HIM TO ME WHILE I WAS STILL SITTING IN YOUR DEALERSHIP!!!! NO BODY AT THE DELEARSHIP CARES IF I GET MY MONEY BACK OR NOT!!! NOBODY AT THE DEALERSHIP CARES WHETHER I HAVE INSURANCE OR NOT!!! NOBODY AT THE DEALERSHIP CARES THAT I HAD TO DISSAPOINT MY 7YEAR OLD DAUGHTER ON HER BIRTHDAY!!!! This is my story of how dishonesty has a domino effect of the lives of innocent and vulnerable people. The people at City world Hyundai should know that I Marcia Carmel Romain is not a pushover and I will continue telling my story until someone listens and I get my $1826 back. This here is just the first step. More

Great service and solutions oriented. Took care of business and got the deal done quickly. Took care of business and got the deal done quickly. More

Service was prompt, professional, and high quality. Thank you for the excellent experience! Looking forward to the next one. Thank you for the excellent experience! Looking forward to the next one. More

The dealership welcomed me with open arms and took care of me. I got the truck I’ve been looking at for years. I walked in and Diana A walked up to me. She was such a wonderful and pleasant person. She too of me. I got the truck I’ve been looking at for years. I walked in and Diana A walked up to me. She was such a wonderful and pleasant person. She took care of me and made sure I got what I needed for the vehicle. I recommend her to anyone if you ever come to this dealer. More

I love associates in the service dept. , they are always courteous and helpful. They are always pleasant and it's great to see the same employees each time I go there for service. , they are always courteous and helpful. They are always pleasant and it's great to see the same employees each time I go there for service. More

Second time coming to this dealership and I’m never disappointed! They work with you to make sure you get the vehicle that best suits your needs. I had the pleasure of working with Diana and she is the disappointed! They work with you to make sure you get the vehicle that best suits your needs. I had the pleasure of working with Diana and she is the best. Her customer service was outstanding. She went above and beyond to help me stay within my budget and get the vehicle that I wanted. I definitely recommend this place if you’re looking for your next vehicle. Make sure to ask for Diana. More

Working with Yadel was a dream come true. I never expected to find such a kind, honest, and helpful individual in the auto sales business, but Yadel was all that and more. He showed us multip I never expected to find such a kind, honest, and helpful individual in the auto sales business, but Yadel was all that and more. He showed us multiple cars, crunched numbers, and in the end, when the car I wanted wasn't available at his dealership, he helped me figure out how to get it for the right price. We will soon be ready to replace our second car, and Yadel at City World Hyundai will be the first person we contact. Buying a car can be one of the most frustrating and difficult experiences. You never know who to trust or if you are getting the truth. In fact, before I met Yadel, I had nearly closed a deal on a new car, only to find that the double talk the sales people were doing was about to cost me way more than promised. I walked away and went to Yadel. Thank goodness I did. I could not be happier with the experience I had with him and the help he provided. More

We knew exactly which car we wanted and we contacted Yadel for information on the availability He said he didn't have the exact one but would happily search for the specific model and color. About an h Yadel for information on the availability He said he didn't have the exact one but would happily search for the specific model and color. About an hour later he called to ask "when would you like it delivered" for he had orchestrated a deal with another dealer many miles away. All of the paper work was easily done online and Yadel arranged for an associate to deliver the new Kona to our house the very next day and they even stayed to walk us through all of the car's features. It was an incredibly easy transaction! Thank you. More