City World Hyundai | Page 123

dealer Tony kim He's great at his job. He's very professional. I will recommend him to any of my friends or family looking for a vehicle. He has called me on numerous He's great at his job. He's very professional. I will recommend him to any of my friends or family looking for a vehicle. He has called me on numerous occasions to check on me and my vehicle. More

Worst nightmare I am giving City World Hyundai a zero rating. On Sunday, February 21, 2016, I came to this dealership at approximately 11:30 am. At my initial meeti I am giving City World Hyundai a zero rating. On Sunday, February 21, 2016, I came to this dealership at approximately 11:30 am. At my initial meeting with agent Briant Rosa and Kevin Milan were kind however, that soon became the facade covering the nightmare I was about to endure. At the close of this transaction, I was ready to drive away in my newly leased car at approximately 6:00 pm. Before I drove off, considering that I had never driven an Elantra before, I respectfully asked Mr. Rosa to walk me through how to start the car (do I need to depress the breaks upon starting the engine or whatnot) and the features on the dashboard since a test drive was not offered to me. Growing up in Asia and being a woman, I was raised being passive. Mr. Rosa responded, "What do you want to know?" I was taken aback. Is it not standard for dealers to show new owners the features of any car that is being sold or leased? Nonetheless, he showed me a couple of things then I drove off. After I made my way home, I realized that I did not have the temporary proof of car insurance which Mr. Rosa was uploading from their computer system. He neglected to hand it to me. Then as I attempted to retrieve the manual from the glove compartment, I realized that I did not have one nor a spare key. Due to all of these discoveries, I had to skip work the following day in order to return to the dealership first thing in the morning, to retrieve these items. Eventually, I got hold of the manual and a spare key. I also had another concern and this was about my monthly rate. It was expressed to me that if I have a co-borrower, my rate can be lowered. I thought about it and decided to bring in one who has a FICO score of well over 800. Mr. Rosa approached the financial representative to make sure if the financial papers were still available and haven't been submitted yet. Was lucky enough, the papers were still pending. The financial representative ran a credit check and confirmed that my co-borrower has an excellent score. It was after this, I was told that my co-borrower could not co-sign because we do not share the same address. This was not disclosed to us prior to the credit run. The financial representative further offered that the monthly rate could be lowered by naming my co-borrower alone. I decided to bring my concern to a higher office. Once home, I discovered that I was given the wrong manual and wrong spare key. I was disgusted. The following days, I spent time calling the dealership to express my dismay at what should have been a simple process. A customer pays and the dealership provides. Simple as that. On day 4, for the second time I returned to the dealership to retrieve the correct manual and spare key as well as to follow up on items that were promised to me such as cargo net and wheel locks. I also asked to speak with the general manger, Jose Blanco who obliged to see me. I brought up to him all of the above. He told me that Mr. Rosa had just began work one week ago. Mr. Blanco did not bother to apologize, instead, he focused on his computer screen as I expressed my concerns. He informed me that a co-borrower needs to have the same address as the borrower. I asked him if that is a new US law that I am not aware of. He further stated that it is a Hyundai regulation. Aside from already having difficulty in getting my message across, I was offended that Mr. Blanco was being dismissive by not looking at me. I asked him if this is the way he entertains his customers. He responded, looking at me this time, sounding upset saying, "I am taking care of your requests" and further stated, "Nobody told you to come here". I was speechless. Then I mustered up the strength to ask him if there was someone else or a telephone number that I could call who wanted to help me. He responded to the effect of, "No, I am it. I am the general manager" As tough as I wanted to be, I was on the verge of crying. I was done. I understand that a dealership has to make a living too, just like the rest of us, but I just need them to be fair and square. It is my right as a customer to receive what is due me and to have any questions answered without a look of "YOU ALREADY SIGNED ON THE BOTTOM LINE, I REALLY DON'T CARE WHAT YOU WANT TO KNOW'. In order to prevent any other woman from enduring all of these, I will ensure that all political figures in this county and the surrounding public are made aware how a woman is treated at this dealership. More

Waste of time Although the sales rep Tony kim was an amazing guy everyone else was horrible. Tony negociated a price that was reasonable for me. Then they told me t Although the sales rep Tony kim was an amazing guy everyone else was horrible. Tony negociated a price that was reasonable for me. Then they told me they would honor it and when I saw the finance manager he gave me a price 200 over my budget. I wasted 6 hours of my day for nothing. More

salesman Sales consultant, Mr. Tony Kim was such a reliable, honest salesman. Never in my life have i dealt with such an accommodating sales representative. He Sales consultant, Mr. Tony Kim was such a reliable, honest salesman. Never in my life have i dealt with such an accommodating sales representative. He was patient, and willing to work with m needs. Not only does he work for the customers, his attitude and positive energy made my purchasing experience a great one. I would recommend him at all costs. He was very thorough, and answered all of my questions without any hesitation. Thank you for a great shopping experience, Mr. Tony Kim. More

Even when I decided I can't purchase they were GREAT Myself and my wife entered City World Hyundai to get a look for what they have to offer. I drive a Nissan Altima & was looking for a change. When I ca Myself and my wife entered City World Hyundai to get a look for what they have to offer. I drive a Nissan Altima & was looking for a change. When I came in I browsed the showroom looking at their options. I spoke with Jose General manager he was by far the most professional person I have ever dealt with in a car dealership. He encouraged me to test drive the cars I was interested in. Which truthfully the experience floored me. Dealers in The Bronx normally want you to sign & buy before you even sit in the car. Here he gave me the keys to two different cars before any paperwork was drawn up. I have never considered or looked at Hyundai before but based on the experience I had here once I get my finances in ordered. I'm going back for my car. Hyundai Sonata sport. That car is haunting my thoughts even now. It was so hard to walk away. Even with saying no to our options he still delivered an extremely warming experience. Peter in financing was also extremely professional & honest with us on the options at hand & worked real hard to get us into the new car. Sadly we could not (heart Broken) our decision of course not theirs. But Jose I will be back. From the experience you gave me. Sir you just got a customer I know I could not buy yesterday. But I know for a fact when I am ready to make this jump I'm coming to you. Depending on how I fall for my future new car will then let me know how many future cars I will be buying from you. Got my eye on that Genesis lol one day. One day. More

My experience. Overall I had a good experience at this dealership. I knew what I wanted and the dealer worked with me to get it. I will definitely return. Overall I had a good experience at this dealership. I knew what I wanted and the dealer worked with me to get it. I will definitely return. More

Awesome staff Professional and efficient staff who helped with everything we were looking for. Very satisfied with service and product. Overall experience was excel Professional and efficient staff who helped with everything we were looking for. Very satisfied with service and product. Overall experience was excellent. Thank you to mr. Tony Kim! More

Great overall experience Kenrick and Marcus took their time to get me the exact vehicle I wanted.They were very patient with me and even advised as to the best time to purchas Kenrick and Marcus took their time to get me the exact vehicle I wanted.They were very patient with me and even advised as to the best time to purchase my car. I have purchased many cars in my time and this is the first time a salesperson and GM have taken so much effort in making sure I was satisfied More

EXCELLLENT PROFECIONALISM, ACCOUNTABILITY,INTEGRITY. I WILL RECOMMEND THIS DEALERSHIP IN THE FUTURE TO ANY OF MIY FAMILY AND FRIENDS. THE SALES PERSON TREAT ME W PROFECIONALISM, ACCOUNTABILITY,INTEGRITY. I WILL RECOMMEND THIS DEALERSHIP IN THE FUTURE TO ANY OF MIY FAMILY AND FRIENDS. THE SALES PERSON TREAT ME WITH COURTESY AND HONESTY. More

Easy going The process was fairly simple. I was happy to be able turn in my Toyota and walk out with my new vehicle in one transaction. The process was fairly simple. I was happy to be able turn in my Toyota and walk out with my new vehicle in one transaction. More