City World Ford

I went to city world ford in april of 2012 to test drive either a ford edge or an explorer. When I spoke to the salesman, I could tell he was eager to get me into a car that day. I told them that I had just either a ford edge or an explorer. When I spoke to the salesman, I could tell he was eager to get me into a car that day. I told them that I had just previously paid off a car loan and was not looking to get into another 5 to 6 hundred dollar a month payment. I had about a thousand dollars to put down but told them I was willing to come back in 6 months with a greater down payment to to get my monthly payments down to about 300 a month. The rep then tells me that he can get me into a car with that day no money down. He says that if i make my first 7 payments at 600 dollars a month and come back in 7 months they can refinance me at 325 a month. When I asked if I needed this in writing, I was told no. When I asked if this was guranteed I was lead to believe that they had a deal worked out with the bank already as long as I made my 7 payments of 600 dollars on time. I paid all 7 payments on time. when I went back in nov of 2012 to refinance, the new rep I spoke to now tells me that he can refinance at 440 a month. When I told him that I was told 325 he tells me that was a best estimate and that no bank ever really takes half the payment away. He gets back to me 2 weeks later and tells me that I have to make an additional 3 payments of 600 a month. I make an additional 4 payments and come back in april of 2013 a year from my original purchase date. When I speak to the rep he now tells me that he can refinance me for 500 a month because something came up in my credit. so now I have to make an additional 6 payments of 500 a month and come back to get refinanced. The car I bought was used by the way. It is a 2010. So now I'm going to have to refinance for a second time and tack on more years for a used car. I left a review on another site and they responded with "the banks have been tightening up on their criteria and it has been difficult to get refinancing done lately" If that was the case or if my credit didn't warrent a better deal at a better rate in 7 months then I should have been made aware of that so I can make a proper decision. I was told that this was all done deal as long as I made my payments on time. I was swindled into a car and flat out lied to. Now I'm stuck in a car with payments that I told them I did not want to have to make. The fault is my own for taking city world ford at their word and believing that had listened to my needs as a customer and taken my best interest at heart. I asked if I needed any of this in writing and they told me no. Next time around I will be a more savvy buyer, but I will not be buying at city world ford. I will be trading the car in next year and even though I will have to eat some of the money on the value of the car, I am just eager to make city world ford a distant memory and never have to deal with them again. This has been the worst car buying experience I have ever had. More

the Time Was There I Had Great Service And Costumer Service. They Were Very Helpful And Knew The Cars Very Well. I Would Recommend Them To Anyone. Service. They Were Very Helpful And Knew The Cars Very Well. I Would Recommend Them To Anyone. More

My experience literally exceeded my expectations the staff was friendly, professional and knowledgeable. The finance department worked diligently getting me the best deal. They paid off my what I owed o staff was friendly, professional and knowledgeable. The finance department worked diligently getting me the best deal. They paid off my what I owed on my trade and got me into a brand new 2013 Ford Escape! My sincere thanks to Zuedi and Nick!! More

My 2nd time buying a car here and i am please & happy with the my edge & the price. Thanks to John & Nick I'm very pleased with the my edge & the price. Thanks to John & Nick I'm very pleased More

I had an overall excellent expierence at city world ford they bring a positive and easy going expierence when purchasing a car. I remember my last expierence with purchasing a car was horrible. Stephen and they bring a positive and easy going expierence when purchasing a car. I remember my last expierence with purchasing a car was horrible. Stephen and Nick worked hard on finding the right car and bank to make me a happy customer. Thank you CITY WORLD.... More

The excellent service top notch guys the process was fast and didn't have to sit there talking to 10 different managers. True gentlemen I must say. I will continue to buy my Fords from them, the attention to and didn't have to sit there talking to 10 different managers. True gentlemen I must say. I will continue to buy my Fords from them, the attention to detail and the kind staff. It really felt good to deal with Freddy and Nick they had me smiling the whole time. My friends love my 2013 Mustang and want to buy from City World Ford, I think I'm gonna start a Mustang Car Club lol thanks again guys. God bless Denton More

I think this dealership is dishonest. Mr Springer was very pleasant and accomadating and I have no complaints against him but when it was time to sign the deal that's when the financial officer hit me wi very pleasant and accomadating and I have no complaints against him but when it was time to sign the deal that's when the financial officer hit me with an unexpected $2,000 more in cost. This was never mentioned during the discussion. I know that is highway robbery.Do not go here to purchase or lease a car More

I went there for a used car the price was 14.000 on I went there for a used car the price was 14.000 on internet. I talk to a girl her name is Nadia. I told her i have will pay the car CASH is there I went there for a used car the price was 14.000 on internet. I talk to a girl her name is Nadia. I told her i have will pay the car CASH is there any additional fee like dealership fee etc.. She said no just NYS taxes and registration fee. I went there to see the car guess what price climbed to $ 15.650 because i do not finance it. and keep asking me why i do not finance asking my credit etc.. i said i DO NOT WANT TO FINANCE stop asking me about why i do not finance it oh god. I told him i asked her about that already he is like ohh sir she does not know anything. I am like if she does not know anything why she answers the phone ? Waste of time totally dishonest people More

I also experienced a bait and switch. Called to discuss pricing on a Ford Focus and had several conversations where she had to continually call me back after speaking to her manager about pricing options, pricing on a Ford Focus and had several conversations where she had to continually call me back after speaking to her manager about pricing options, and she kept telling me I needed to come in, come in. After we got all the information on the car, I asked to her to confirm that this car is on the lot and that if I come in I will be able to have all the same details we just spoke about. After she confirmed, I went to the dealership only to find out all along she had been quoting me the details of a different car entirely, a ford fiesta. She played dumb as did her manager. An absolutely awful place. AVOID. More

Bait and switch! I called at 10:15 am and spoke w the saleswoman. She said the car advertized on the web was available. I got to the dealer before 11 am and spoke with the same saleswoman. She passed saleswoman. She said the car advertized on the web was available. I got to the dealer before 11 am and spoke with the same saleswoman. She passed me off to a big, black male who said he had to check where the car was located. A few minutes later he walked me to a nearby car lot. When we got there he said that the car I wanted was sold, but he could show me some other cars. In short, they lied to me about the car that they advertized on the web. More