City World Ford

Very poor customer service in the service department I had an airbag recall for my Ford Edge and needed to get a loaner car or a car rental for the time it would be in the shop. Service said very abrupt I had an airbag recall for my Ford Edge and needed to get a loaner car or a car rental for the time it would be in the shop. Service said very abruptly "we do not do that" (even though Ford was going to pay for it). I was holding on the phone for 15 minutes - on a conference call together with a representative from Ford - and the Service Manager wouldn't come to the phone. I made an appointment with the understanding that the Service Manager was going to call back to "see what they could do". He never called and so I had to cancel the appointment. Another appointment was made for three weeks later and still no help in getting a loaner / rental car replacement. Finally in disgust I called Smith Carins Ford in Yonkers (further away but very cooperative) and they set me up right away with a rental car that was delivered to their facility. On the whole a very pleasant experience in spite of the added distance. More

Most unprofessional service ever Worst service experience of my life. I had went there once and it wasn’t great, but I had a noise in my car and they sent me a coupon for service, so Worst service experience of my life. I had went there once and it wasn’t great, but I had a noise in my car and they sent me a coupon for service, so I decided to give them another shot. Gilda was my contact. Dropped it on a Tuesday and she said she’d be in touch in 2-3 days with the diagnostic. The weekend came and went - no call. Spent Monday on hold and not receiving calls or texts back from her. Finally Tuesday (a week later) she called and said it would be $1455 total. I said fine just get it done and get me it back before the weekend. She promised it would be done by Thursday @ 2p. Thursday morning she texted the mechanic was sick (like they only have one mechanic there lol) and it would be ready Friday by 2p guaranteed. I called Friday @ 1p and they told me they “couldn’t find Gilda” and they couldn’t tell me if my car was ready. Furious I demanded to speak to her manager on Monday morning. She called me Monday and said she understood my frustration and the car was done. And for my troubles they discounted the price from $2600 to $2000 - except the original quoted price was $1455. I called her furious and she said “oh I got the paperwork mixed up. It’s $1455 no discount.” I would give 0/5 stars if that was possible. Two weeks later I picked up my car that needed new struts and an oil change. Never going back there again. Most unprofessional service ever. Further more I had to jump my car later on today after I got it back. They killed my battery! More

The best salesmen experience. From the moment I walked into the dealership I felt this is not like your typical car buying experience. Anthony was so welcoming and truly listened t From the moment I walked into the dealership I felt this is not like your typical car buying experience. Anthony was so welcoming and truly listened to what I needed in a vehicle. He went above and beyond anything I could have imagined. I wanted the best quality car with a good price, he genuinely cared and understood . Took his time to find the perfect car for me and was there with me every step of the way. Couldn’t have asked for a more helpful, knowledgeable, friendly person to help me in my search. I can not thank Anthony enough for truly making this the best car buying experience! More

Exceptional Service Jamie personifies professionalism. I purchased a 2019 Titanium Elite from him. He was patient, knowledgeable, and empathetic to my concerns. I neve Jamie personifies professionalism. I purchased a 2019 Titanium Elite from him. He was patient, knowledgeable, and empathetic to my concerns. I never felt rushed, and he didn't try the usual sales' pitches. He listened to what I wanted and needed while considering my budget. Jamie did not try to sell me features I did not need. Jamie handled periods of indecision without frustration or judgement. I would highly recommend this dealer to anyone considering purchasing or leasing a car. He will now be my "go to sales person." In addition, Jeff Seals, the general manger, was a pleasure to work with. Due to his expertise, I considered a car color and interior that I would not have before. He matched my personality with the vehicle, and he was spot on! His pricing was beyond fair and below market value. I couldn't have asked for a better car buying experience. Thank you, City World Ford!!!! More

Satisfied customer Jamie Brown is a God send he assisted me and my husband in purchasing our new 2019 Ford Explorer he was patient knowledgeable and accommodating to us Jamie Brown is a God send he assisted me and my husband in purchasing our new 2019 Ford Explorer he was patient knowledgeable and accommodating to us when dealing with all the options of purchasing leasing and financing Jamie explained all our options in which we were able to decide on the best one for our family. Jamie Brown went above and beyond to make us comfortable and kept us informed during the process. I will highly recommend any time you’re at city Ford to deal with Jamie Brown More

Buyer This is my second car I got from Here... One was a lease and now I finance... Didn't have a problem getting approved for the car loan MR. COLEY gets t This is my second car I got from Here... One was a lease and now I finance... Didn't have a problem getting approved for the car loan MR. COLEY gets the job done. More

Great Service Rob made it easy for me to purchase my first car. The whole process was simple and without issue, will definitely recommend him to others. Rob made it easy for me to purchase my first car. The whole process was simple and without issue, will definitely recommend him to others. More

It was a Breeze Great dealership the employees take their time and work with you to make sure you are gettin the best customer service possible ... the Finance guy Co Great dealership the employees take their time and work with you to make sure you are gettin the best customer service possible ... the Finance guy Coley was amazing, I’m usually an indecisive person. Dealing with his vast knowledge of cars he helped me find what I wanted to be in rite away ! Surprised myself will definitely come back when inquiring about my next vehicle ! More

Great service Very welcoming and friendly environment. I was assisted by Rob and he made the entire experience great. Other dealerships want to simply sell, but her Very welcoming and friendly environment. I was assisted by Rob and he made the entire experience great. Other dealerships want to simply sell, but here they take the time to understand your needs and put you in the best vehicle for you. More