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City World Ford

Bronx, NY

4.1
425 Reviews
New York Ford customers love the no pressure sales experience at City World Ford. Our mission is to treat every visitor like an honored guest in our home. But it is much more than a mission statement. Our Ford customers quickly learn that shopping here means being treated with respect, not having to negotiate or visit multiple Manhattan Ford Motor Company dealers to get the price they deserve. Being treated like family means giving New York Ford vehicle buyers real price quotes up front on the new & used Fords in the Bronx. These ways of doing business have helped us stand out from all NY Ford dealers, and Long Island customers choose City World Ford every time.
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3305 Boston Road

Bronx, NY

10469

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Showing 425 reviews

December 24, 2021

Excellent Sales Team. Worked me through the whole buying process Great price and felt very comfortable More

by tptotal
Customer Service
Recommend Dealer
Yes
Employees Worked With
Amadou Diallo
December 11, 2021

They Did not go over the car in detail when I picked it up, they handed me the key and left. They Lied about many things such as telling me car was a 4 cylinder when it is only a 3 cylinder. I was told i More

by NSgobbo810
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Santi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Garcia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

City World Ford responded

We are very sorry about any inconvenience this might of caused. This is definitely not the way we conduct our business. I would like to know more about your experience and the people who helped you. Please contact me directly at your earliest convenience at customerservice@cityworldauto.com Anthony Santi, General Manager

Jan 20, 2022 -

NSgobbo810 responded

Let’s 1st start with its taken you over a month to respond to me. I was told they ford bronco sport was a 4 cylinder I asked multiple times because I saw the escape I think was 3 and it turns out it’s only 3 cylinder. I was told that I could put their truck in 4x4 but I can’t it’s automatic. Which is not what I wanted. Nobody, showed me the car or explained it when I purchased it, they handed me the keys and said bye (I still do not know how to use the keyless door code). If I was shown the car I probably would not have taken it because the radio is horrible I was under the understanding that I had the outer banks. package with the better radio which I clearly do not. There was a fee in the contract I didn’t agree on and I was rushed out so I couldn’t go through it properly or I would have saw u charged me about 40,000 for the car when we agreed on 32000 later when I got home. When I called to speak so someone I was told nobody was available. I could go on. I filed a complaint with the better business bureau and I’m in the process of filing one with the ford corporate office.

December 05, 2021

I was treated with the utmost care and all my needs and concerns were met. I felt extremely welcome as I was respected. My experience at City World Ford was nothing less then excellent. Thank you so much f More

by robertmestes.info
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Elghandour
December 03, 2021

It was a pleasure to have ahme as my salesperson, didn't rush me to get into any car but the car I wanted .. I thank ahme, rich, and anthony for taking their time working out the numbers so I can get my car More

by Stephluva8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich, Anthony Namias
November 29, 2021

Good customer service. Excellent salesman (Gilberto Filpo). David is a marvelous person. I will recommend the place to my friends. More

by Mary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert Filpo
November 27, 2021

I brought my escape to be diagnostic and they had it for 5 weeks. Than I was told it wasn't under warranty. It had the same issues as before which I brought it there in January. I would not recommend this p More

by Elsiewilkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Dec 06, 2021 -

City World Ford responded

I am very sorry for any inconvenience you have experienced. In fact, I would like to hear more specifically about your concern so we can make it right. Please contact me directly at your earliest convenience at customerservice@cityworldauto.com Anthony Santi, General Manager

November 26, 2021

Honestly and since I’ve been dealing with ford this branch I see and feel the Professionalism whenever I need to get another SUV I’ll always go to this branch More

by Malcolm Doctor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Santi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Morla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaniquia Gantt, Nelson Munoz, Ahmed Elghandour
November 24, 2021

Gilbert was professionalKnowledgeable and courteous. A Gilbert was professional Knowledgeable and courteous. A very friendly young man. The other staff at the dealership were professional and very frie More

by Lewis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Morla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Munoz, Gilbert Filpo
November 23, 2021

Good service un buen trato a los clientes facilidad de financiamiento buen trato recordaría. A mis amigos More

by sanaguaray2712
Recommend Dealer
Yes
Employees Worked With
Juan Morla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Franklin Beco, Gilbert Filpo
November 23, 2021

They treat you like a family and about him I like the way hi work and explain all the special about the car you want.his is very professional. More

by Fannydelacruz10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria, Nelson Munoz, Gilbert Filpo
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