City Volkswagen of Highland - Service Center

My whole Entire Experience today was top Notch, Mike Logan was knowledgeable, Reassuring and Concerned with helping me make the best Purchase suitable for me and my family needs. I will return to buy my Logan was knowledgeable, Reassuring and Concerned with helping me make the best Purchase suitable for me and my family needs. I will return to buy my next vehicle! More

This is the dealership I bought my 2020 VW Atlas Cross Sport at. Mike Pazda was great to work with on my purchase. This is my second coolant issue, The first was a year ago and they replaced my water pum Sport at. Mike Pazda was great to work with on my purchase. This is my second coolant issue, The first was a year ago and they replaced my water pump that failed. The service done this round took some time and they did not provide a loaner, either because they were all out or they didn't have enough. That was frustrating. I/they had issues with their extended warranty policy. They needed my original purchase agreement because they had no record of it? They did try to allude that i might have had to pay for a tear down inspection. Eventually they saw that all my scheduled maintenance from their shop was in order and that did not happen. It took several calls and persistent communication. But in the end they did make me feel appreciated. My review is average. Not bad or good. Great service keeps you coming back. I'm on the fence at this point. More

Very professional. Rush made me feel valued while I am here and prioritizes making things right. Rush made me feel valued while I am here and prioritizes making things right. More

We’ve owned our 2021 Atlas Sport for less than two years. This past weekend, while at my daughter's graduation, the vehicle turned off three times while in motion. I called City Volkswagen of Highland, IN, a This past weekend, while at my daughter's graduation, the vehicle turned off three times while in motion. I called City Volkswagen of Highland, IN, as soon as they opened to set an appointment to have my vehicle looked at. Initially, the gentleman who answered the phone offered me an appointment for 6/4/2024. Given the nature of the breakdown, I asked if they had anything sooner, and he said they had an opening for Monday, 6/3/2024. I don’t understand why he would first offer me a Tuesday appointment when a Monday slot was available, but that's another story. On 6/3/2024, I arrived at their lot at 6:40 AM and waited 20 minutes to get my vehicle in. After dropping it off, I took the shuttle back to my home. Around noon, I was informed that a new part was needed and that the vehicle would be ready the next day. I asked if they had a loaner vehicle, but I was told no. On 6/4/2024, I cleared my schedule, anticipating that I would be able to retrieve my vehicle. At 1:00 PM, I called to check on the status because I hadn’t heard back from the service department. After being on hold for about 7 or 8 minutes, I was told that the service department wasn’t picking up, so I left a message asking for a callback. Two hours later, having received no call, I called again and finally reached a gentleman named Byron. He was the same person who had assured me the previous day that the vehicle would be ready today. Byron put me on hold for several minutes, then returned to tell me that the part had arrived 20 minutes ago and the vehicle would now be ready on Wednesday. I immediately explained to Byron that this was unacceptable. I told him that I have patients to see and cannot be without a vehicle for another day. I expressed my frustration that nearly an entire day had passed without anyone informing me that the vehicle might not be ready, and I had to call multiple times to get a status update. His response, while not explicitly stated, came across as indifferent. When I asked to speak to a manager, I was told that no one in charge was available and that the manager wouldn’t be back until Wednesday, and I could expect a call then. We are now entering day three, my vehicle is still not repaired, and I need to pick it up because I have to see my patients. My time has been wasted, and it appears that Volkswagen’s service department has little to no empathy or concern for my time. I’m not sure what has changed in their business practices, but this is not the Volkswagen of Highland that we initially enjoyed working with. More

This place is very nice, clean, and helpful. Everyone is great at what they do Everyone is great at what they do More

Great place helped me get a spare how new cars don’t come with one. with one. More

I was having trouble with my Tiguan and was there for service I was on the fence about trading up to the atlas thanks to Mike’s help I was about to upgrade and and super thankful I will be coming back fo service I was on the fence about trading up to the atlas thanks to Mike’s help I was about to upgrade and and super thankful I will be coming back for sure More