City Volkswagen of Evanston - Service Center

Responsive & Friendly I live out of town, but I purchased my VW Tiguan a couple weeks ago with Ricky's help, and I noticed a few minor things that needed to be repaired or I live out of town, but I purchased my VW Tiguan a couple weeks ago with Ricky's help, and I noticed a few minor things that needed to be repaired or replaced. Ricky was very quick to help me schedule the best time for me to drive up to have these issues addressed- knowing I live 3 hours away. We were told to meet Alex in the service department. He gave me a quick rundown, I was in and out, and both times I've visited everyone is extremely kind and helpful. More

Adam the best service manager ever. Knowledgeable and friendly. Rest of the team in service always great and on the top of the thigs. Outstanding friendly. Rest of the team in service always great and on the top of the thigs. Outstanding More

excellent service My most recent visit to the service center was to have a low tire pressure light investigated. Terrence was very accommodating and immediately offere My most recent visit to the service center was to have a low tire pressure light investigated. Terrence was very accommodating and immediately offered to look into the problem even though it was almost 5 pm. I had run over a nail and the tire needed to be replaced. His attention to the situation was excellent; he looked up that the tire still had a little warranty on it and was able to order a new tire quickly so I was back in within 48 hrs and could have the tire replaced. On the day of replacement, I again had Terrance help me. He is very positive and a pleasure to work with. More

Always the best service regardless of what you go in for they always take the time to explain everything. Can't find a better dealership. they always take the time to explain everything. Can't find a better dealership. More

So far so good, the service was good, Alex made a good job. The price was accetable. It is a big difference when you bring your car to a professional... job. The price was accetable. It is a big difference when you bring your car to a professional... More

excelent clean and friendly to customers i will highly recommend this service center to everyone customer waiting is very well equip with refreshments just mak clean and friendly to customers i will highly recommend this service center to everyone customer waiting is very well equip with refreshments just makes you feels at home nice consideration thanks More

Always a Great Experience Took my car in for regular maintenance and take care of a Low Coolant sensor issue. As always the crew in VW service department are always ready to as Took my car in for regular maintenance and take care of a Low Coolant sensor issue. As always the crew in VW service department are always ready to assist. Brandon is who I have worked with in the past and remembers me everytime I come in. Brandon as well helped me out this time. It turned out my car had a other issues that were detected and Brandon was right on it in getting it covered under my warranty. He was successful in getting majority of the repairs covered and kept me posted through the whole time my car was getting repaired since it is a process when the parts have to be covered under the extended warranty. Overall, I couldn't be more happier that my car was repaired and Brandon was so helpful during the whole time. I always appreciate his professionalism and great customer service. I know my car gets taken care of everytime I take it to Autobarn Volks Wagon-Evanston! Thanks again!!!! Shout out to a great crew you have there at Volkwagon!!!! Thanks Brandon! More

Wondering The customer service was excellent. I don't like the fact that almost a week later I am still smelling oil burning off my engine. This was not happeni The customer service was excellent. I don't like the fact that almost a week later I am still smelling oil burning off my engine. This was not happening before....My car also now sounds like it is stuck in gear......communicated this with customer service employee and was just told to please give feed back about service that was done.. More

Recall work Good service in and out recall issue resolved, car washed and service overall this is the best dealership service department I have come across. Great Good service in and out recall issue resolved, car washed and service overall this is the best dealership service department I have come across. Great work! More