City Volkswagen of Evanston - Service Center

Terrance and Brandon are excellent!! They took care of everything hassle free! Thanks to the mechanics as well for all your great work keeping me safe behind the wheel. I appreciate you all for your time everything hassle free! Thanks to the mechanics as well for all your great work keeping me safe behind the wheel. I appreciate you all for your time and effort. Outstanding service and very professional keeping me updated by text because you understand I’m busy.Thanks tremendously!! More

If I could give Brandon ZERO stars I would. Don’t buy maintenance plan from them. He sent me in a shuttle on a scavenger hunt to find a rental that he swore would only run me $35/day, because he gave me maintenance plan from them. He sent me in a shuttle on a scavenger hunt to find a rental that he swore would only run me $35/day, because he gave me misleading information about when I’d get my car back. I dropped my car off Friday at 8:50a (appointment time) and didn’t get it back until Saturday at 3:45p. Reason for visit: blown horn More

The personnel are very professional, but more important make u feel ur problem is fixable. The only issue I have is after 30 minutes of charging my battery, they recommended buying a new 1. Which would hav make u feel ur problem is fixable. The only issue I have is after 30 minutes of charging my battery, they recommended buying a new 1. Which would have saved me 30 minutes of sitting. Like all the guys, feel like family! More

Terrence and all the service reps always treat me and my Bug terrific. I’m always given the best deals. Everyone is so considerate of my time. And, my Bug is in the best shape when I drive off. Bug terrific. I’m always given the best deals. Everyone is so considerate of my time. And, my Bug is in the best shape when I drive off. More

Great experience! Terrence was professional, courteous and very, very helpful, both when I dropped off my car and when my daughter picked it up. Oscar was also great! 5 stars for customer service! and very, very helpful, both when I dropped off my car and when my daughter picked it up. Oscar was also great! 5 stars for customer service! More

Terrence was so helpful and I was glad I came to the dealership as I had a bad experience getting serviced in a closer auto shop. Will be scheduling all car service here from now on! dealership as I had a bad experience getting serviced in a closer auto shop. Will be scheduling all car service here from now on! More

Great dealership with great people! Highly recommended. Been trading there over 10 years and they consistently do a great job. The service team us second to none. Been trading there over 10 years and they consistently do a great job. The service team us second to none. More

Walk in Oil Change Service Brandon our service representative provided great service. We walked in hoping to make an appointment and he was able to get us in while we waited. Brandon our service representative provided great service. We walked in hoping to make an appointment and he was able to get us in while we waited. He was friendly and knowledgeable. He did a great job. More

overall great enjoy coming to this dealership for service itravel about 15 miles to this dealer. i feel very confident with their service. i will come back again enjoy coming to this dealership for service itravel about 15 miles to this dealer. i feel very confident with their service. i will come back again More

After a weak start, this time they all ended strong! I wanted to make sure that I let Adam know how pleased I was, that you really came through for me and a problem was finally fixed, efficiently and in I wanted to make sure that I let Adam know how pleased I was, that you really came through for me and a problem was finally fixed, efficiently and in a timely fashion. More