City Volkswagen of Evanston - Service Center

Five stars normally, one star for COVID As usual, the Autobarn VW service is a positive experience. Office folks and mechanics are courteous, capable, and thorough. It's always been like thi As usual, the Autobarn VW service is a positive experience. Office folks and mechanics are courteous, capable, and thorough. It's always been like this in the 13-odd years I've been coming to them. HOWEVER, I really have to knock them down a few pegs after the last visit. I know we're all tired of this pandemic ordeal and no one wants to wear a mask, but most agree that's the most effect means of avoiding transmission short of never leaving your home. Well you'd hardly know it at this place. More than half of the people I encountered--several less than 6 ft. away--had no mask on or even in evidence of possessing one. The others either had one only over their chin or hanging out of a pocket. I was in last week for something that needed more diagnostic time so I went back yesterday. Both times--back and forth visits--there was one office person (many people in and out, enclosed space) who never had anything over their mouth/nose. To Autobarn managers: I don't care if you think COVID19 is a hoax or it's okay to "open up" as if nothing's wrong or what. 1000s of people are infected every day and over a 1000 DIE every single day and it shows no sign of subsiding. Tell your employees to wear masks!!! More

little bit of a long wait I drive up from Chicago because the the service is worth the drive. Terence was wonderful. Would recommend Autobarn to everyone. Thank you for cari I drive up from Chicago because the the service is worth the drive. Terence was wonderful. Would recommend Autobarn to everyone. Thank you for caring for me for the last 15(+) years. More

Very knowledgeable and friendly I have always chosen to come here for service because everyone is so friendly and makes sure I know what my car needs so I can understand what is happ I have always chosen to come here for service because everyone is so friendly and makes sure I know what my car needs so I can understand what is happening. The whole staff is knowledgeable and willing to share that with customers. More

Very quick and efficient service . I was able to bring my car early in the morning, got it fixed and was able to go to work. Thank you . I was able to bring my car early in the morning, got it fixed and was able to go to work. Thank you More

Brayner provided exceptional service and is very understanding when I communicate my concerns and needs. He keeps me up to date on the status of my vehicle and he is through in his care. understanding when I communicate my concerns and needs. He keeps me up to date on the status of my vehicle and he is through in his care. More

Always a great experience! The service staff is always friendly, helpful and are great communicators. I brought our car in to fix a flat tire and bent wheel, My husband asked if The service staff is always friendly, helpful and are great communicators. I brought our car in to fix a flat tire and bent wheel, My husband asked if they'd run a general diagnostic, check fluids and make sure everything else was A-OK - which they did and everything is fine. Just need to bring the car in for the regular oil change in a couple months. Yay! More

Excellent service during these difficult times My car had a flat tire and I needed it to be replaced quickly. Called VW Evanston Autobarn service and they said I could bring the car right in. Brand My car had a flat tire and I needed it to be replaced quickly. Called VW Evanston Autobarn service and they said I could bring the car right in. Brandon, the service rep, was attentive and thoughtful. His excellent service was experienced from when I walked in to drop off my car to the moment I pickup my car the following morning. More

I love The Evanston Autobarn and there service division has until this last time been incredible. My last experience however was not what I have come to expect from Autobarn of Evanston. I dropped of my ca has until this last time been incredible. My last experience however was not what I have come to expect from Autobarn of Evanston. I dropped of my car for 1 1/2 service and wasn’t called all day even when I was specially told I would be called to get pickers up. Not only was I not called but by car was kept overnight without any form of communication. The next day I called naturally, upset and was told basically that it wasn’t anyone’s fault they had just been understaffed. I finally did get an apology from the service tech, although he didn’t even offer to comp my touch up paint I had purchased or do anything else to make it right. More

Very nice. Car runs so much better. Everyone was nice and mindful of safety with the current situation. Helped me change everything I needed to keep the car healthy. mindful of safety with the current situation. Helped me change everything I needed to keep the car healthy. More

Always friendly perfect service always been take care of You If you stay and wait for your car or if you need a ride home You If you stay and wait for your car or if you need a ride home More