City Volkswagen of Evanston - Service Center

Made an appointment the day before , showed up the following day and they took care of me quick & easy. For a tire replacement I paid $30 thanks to the warranty they offer when you purchase a vehicle following day and they took care of me quick & easy. For a tire replacement I paid $30 thanks to the warranty they offer when you purchase a vehicle with them. More

The service representative, Terrence, was fantastic. Service was quick and courteous. The waiting room provided the right amount of social distancing and provided coffee and snacks. Service was quick and courteous. The waiting room provided the right amount of social distancing and provided coffee and snacks. More

Terrance at the VW Evanston Service department provides customer service that is simply phenomenal. He went above and beyond to connect with me, hear my needs/concerns about my vehicle, and offer recommend customer service that is simply phenomenal. He went above and beyond to connect with me, hear my needs/concerns about my vehicle, and offer recommendations. More

Great Service Brayner has been very helpful the few times I have taken my car there for service. He is fair and provided good advice on what needed to be repaired Brayner has been very helpful the few times I have taken my car there for service. He is fair and provided good advice on what needed to be repaired right then and what could wait. I trust what he says. That is a far cry from the dealership in Chicago that I used to take my Eos to. I would highly recommend Autobarn in Evanston to anyone. More

Very good contact, the Autobarn Evanston had a very welcoming team. I went there to check my brakes and they did not overcharge me for additional work I thought was necessary. Especially good contact w welcoming team. I went there to check my brakes and they did not overcharge me for additional work I thought was necessary. Especially good contact with Bryan! Thanks More

The staff is always friendly, accommodating, and competent and the facility clean and comfortable. I look forward to coming in for my periodic service calls. competent and the facility clean and comfortable. I look forward to coming in for my periodic service calls. More

Very helpful and friendly people who had me taken care of right away. I went in for a recall notice on my vehicle and was treated extremely well within the allotted time. right away. I went in for a recall notice on my vehicle and was treated extremely well within the allotted time. More

Great customer service they were very nice and respectful to the customers! I was greeted very nicely by the people in front. Would definitely recommend to the customers! I was greeted very nicely by the people in front. Would definitely recommend More

No Good Had my truck for a month and kept playing games about what was wrong with it. Got my truck back and it was super dirty and funky inside If i did no Had my truck for a month and kept playing games about what was wrong with it. Got my truck back and it was super dirty and funky inside If i did not have a warranty thru this dealership i would never go there. Just a super bad time dealing with them More

Tires Brought a flat tire to Autobarn VW on Monday. Told that it might be r3paired omn Tuesday. Arrived at about 1145a on Tuesday to determine status of Brought a flat tire to Autobarn VW on Monday. Told that it might be r3paired omn Tuesday. Arrived at about 1145a on Tuesday to determine status of tire. Wait about 45 plus minutes. They will detrmine the status ofthe tire and go from there. Examined tire. Replace. I noted that one of the tire on my 2017 VW Passat had been replaced but could not remember the date. Does VW have the paperwork? Examined my records. Did not show that any tire had been replaced. I waited for about 1.5 hours. Returned home. Examined my file and found a December 2018 replacement covered by my Titanium package. Will drive to VW tomorrow to determine fi the tire that was replaced on Tuesday was the same tire replaced in 2018. May be covered by warranty. Still can't understand why I had the 2018 replacement paperwortk and Autobvarn VW didn't. More