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City Volkswagen of Evanston - Service Center

Evanston, IL

4.6
261 Reviews

261 Reviews of City Volkswagen of Evanston - Service Center

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August 05, 2020

The location is very convenient and the service is fast and it is easy to book the appointment. The entire service department is great, especially Terrance. More

by JEANNE.NOONE
Recommend Dealer
Yes
Employees Worked With
Terrance (in Service)
Oct 20, 2020 -

City Volkswagen of Evanston responded

Thank you for your business and for this review. We're happy to hear Terrence and the rest of our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 01, 2020

Terrence was excellent Professional, accommodating, honest. My service rep this time and in the past was great. No xxxxxxxx, no jamming me up with unnecessary work, helped m More

by bkaye0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrence
Oct 20, 2020 -

City Volkswagen of Evanston responded

Thank you for your business and for this review. We're happy to hear Terrence and the rest of our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 01, 2020

Always an excellent experience when Terrence takes care of me. he’s the real reason I get my car serviced here; his service is what keeps me coming back! More

by Erin Garcia
Recommend Dealer
Yes
Employees Worked With
Terrence from service
Oct 20, 2020 -

City Volkswagen of Evanston responded

Thank you for your business and for this review. We're happy to hear Terrence and the rest of our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 29, 2020

Great service Thanks for the quick in and out for the sunroof drain recall. The service center was comfortable and well appointed. My car was finished just about wh More

by CHIEFGEEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 20, 2020 -

City Volkswagen of Evanston responded

Thank you for taking the time to write this review. Our customers are our top priority and your feedback is greatly appreciated! We hope you and your family enjoy your new vehicle.

July 27, 2020

Excellent service. Terrence was a great advisor! I was in and out in no time. Terrence was able to answer any questions I had and ensure I was set up with a place to work while I waited. More

by kyletfleming
Recommend Dealer
Yes
Employees Worked With
Terrance
July 21, 2020

Only worked with service dept. Can't speak for rest of dealership. If at all possible take your car else where for service and avoid the headache. More

by DANCAM31
Recommend Dealer
No
Employees Worked With
Abram Noria
July 15, 2020

Great experience with the people at the desk. Brian was great an I’m sorry if I’m misspelling your name. Car is running well thank you. More

by WILSONRASHO
Recommend Dealer
Yes
Employees Worked With
Brian
July 15, 2020

Terrence was very helpful over the phone when scheduling service as well as on the day of service. Everything went smoothly and efficiently, and the service was completed in the time specified. Completely s More

by DUFFYROSTAN
Recommend Dealer
Yes
Employees Worked With
Terrence
July 15, 2020

Abram at Volkswagen in Evanston kept me updated with the status of my car throughout the day when it was being serviced. When the mechanic ran into some difficulty, Abram told me right away and offered to More

by J.GUESE7
Recommend Dealer
Yes
Employees Worked With
Abram
July 09, 2020

Not enough room , however initial workNot completed Not enough room , however initial work Not completed until call for pickup at which time i reminded them of the AC which was then taken care of . I w More

by Courtney Berek-Thomas
Recommend Dealer
No
Employees Worked With
Bayrum (sp) Service dept, Adam Findley