City Volkswagen of Evanston - Service Center

Volkswagen Service I brought my 2009 CC in for service because of check engine light. I spoke with Justin Russo and he made the whole experience very pleasant along with I brought my 2009 CC in for service because of check engine light. I spoke with Justin Russo and he made the whole experience very pleasant along with team member Gigi made me feel like a V.I.P. More

Fast, efficient. Thanks to Elaina Adenlyi I will return for service in the future, Fast, efficient and professional. Great experience thanks to Elaina Adeniyi she made sure the car was clean I will return for service in the future, Fast, efficient and professional. Great experience thanks to Elaina Adeniyi she made sure the car was clean and ready to go when I returned to pick it up. More

Recall Service Bianca James took care of the recall repairs. My Jetta was ready when promised and I appreciate Ms. Bianca’s polite and helpful manner. There was n Bianca James took care of the recall repairs. My Jetta was ready when promised and I appreciate Ms. Bianca’s polite and helpful manner. There was no charge for the recall service. More

Great customer service Ask for Elaina Adeniyi and your service experience will be effortless, fast and thorough. She is a consummate professional that task great care of her Ask for Elaina Adeniyi and your service experience will be effortless, fast and thorough. She is a consummate professional that task great care of her customers' needs. More

Great service Was in the friendly and professional care of Daniel Herrera who assisted me promptly with my service needs and questions. Received a call just before Was in the friendly and professional care of Daniel Herrera who assisted me promptly with my service needs and questions. Received a call just before service work was completed and had my vehicle returned to me washed and ready to go. He also briefed me on what to expect on my next service. This is how all service departments should run! More

Auto Repair I had just purchased a used but new to me GTI from another dealer and wouldn't you know the water pump went out just 3 days after words. I did not hav I had just purchased a used but new to me GTI from another dealer and wouldn't you know the water pump went out just 3 days after words. I did not have an appointment and they took me right away. Lucky for me the pump fell under my warranty. Even though I did not purchase my new car from the AutoBarn they treated me like I did. They were all very nice and kept me up dated. I would recommend anyone with a Volkswagen that have any issues/repairs what so ever to head to the Autobarn in Evanston, IL. Thank you, Mr Kelley. More

excellent all around My service writer Gigi was perfect kept me up to date explained everything the entire process was pleasant, except that I had to pay money. But nothi My service writer Gigi was perfect kept me up to date explained everything the entire process was pleasant, except that I had to pay money. But nothing is free and good service was worth it More

Who knew places like this exsisted ! When I initially bought my car May 2014 Narcis was the most amazing sales man I have ever met. He listened and found me what I needed for the amount I When I initially bought my car May 2014 Narcis was the most amazing sales man I have ever met. He listened and found me what I needed for the amount I could afford no haggle no convincing to take a car note! Took it in a couple days ago for minor repair normal wear and tear, 1. I was not oversold ; Justin recommended what other work needed to be done. 2. loaner was available and I was in and out (even though we had an ice storm) . 3. Called and re confirmed everything before completing repairs. AND THEN MY BALANCE WAS LOWER THAN INITIALLY QUTOED!!!!!!!! I have never walked into a service dept and walked out with no additional problems! LOVE THIS PLACE AND THSR GUYS! since then I've sent 3 people within a year who all purchased and are loving the VDUB EXPERIENCE!!!! More

Excellent service Gigi Giuliano makes a visit for service a pleasant, positive experience. She kept me posted on the status of the repair and estimated completion time, Gigi Giuliano makes a visit for service a pleasant, positive experience. She kept me posted on the status of the repair and estimated completion time, and my car was indeed ready on schedule! :) Like all of the other service consultants with whom I've had the pleasure to deal with at Autobarn (Elena, Daniel, Karen, and Justin) Gigi is truly an asset to the team! More

Great Customer Service My experience with Bianca was really great. She kept me informed of the progress on my car throughout the day with time estimates. I was driven home My experience with Bianca was really great. She kept me informed of the progress on my car throughout the day with time estimates. I was driven home when I dropped off my car and picked up when it was ready. The mechanic explained what likely caused my particular issue and how to avoid it in the future, and covered the repair under warranty. This is the second car I've bought at Autobarn Evanston and I've always had a good experience. More