City Volkswagen of Evanston - Service Center

Great Service Dept. I had an oil change coupon from another VW certified dealership in the city that was cheaper than VW Autobarn of Evanston. I called VW Autobarn of Ev I had an oil change coupon from another VW certified dealership in the city that was cheaper than VW Autobarn of Evanston. I called VW Autobarn of Evanston and they immediately honored the competitor's coupon. That said, Justin Russo was the Service coordinator who was great to work with and identified several things that needed to be eventually replaced on my car. No hard upsell, just upfront facts. I thanked him for the information and was on my way. Great people. More

Excellent and timely service Daniel Herrera met me as I entered the service area and got out of the car. He invited me to his desk as he got in my Tiguan and took down the necessa Daniel Herrera met me as I entered the service area and got out of the car. He invited me to his desk as he got in my Tiguan and took down the necessary information. I was in and out in 10 minutes. Then during the service he called me (I was in my office downtown) to inform me of the necessary additions and told me that car would be ready when I arrived after work. And sure enough all the checks were accomplished and work completed and the car waiting for me when I arrived about 4:30. Again I was in and out in 10 minutes. Thanks More

Always serve there customers with a big smile,,,, I really appreciate that smile cause that's is very important to make you feel comfortable grey are fast and always ready to satisfy there customers,, I really appreciate that smile cause that's is very important to make you feel comfortable grey are fast and always ready to satisfy there customers,, Justin Russo is so nice smiling and always ready to help and serve his customers... More

Regular maintenance for my 2011 Volkswagon GTI I took my 2011 GTI to the Autobarn for regular maintenance. Everything was handled very professionally by Elaina Adeniyi in the VW service department. I took my 2011 GTI to the Autobarn for regular maintenance. Everything was handled very professionally by Elaina Adeniyi in the VW service department. Volkswagon dealer service is expensive, but the quality of the work at the Autobarn has seemed to be very good for many years. I would recommend it to any VW owner. More

GiGi Giuliano, thanks for your FIVE STAR service I took my car for a recall, GiGi Giuliano was very knowledgeable & courteous. The department did a wonderful job, I would come back and recommend Eva I took my car for a recall, GiGi Giuliano was very knowledgeable & courteous. The department did a wonderful job, I would come back and recommend Evanston VW to everyone. Thank You GiGi Giuliano Clare Chen More

Service dept. Had my 2012 Touareg in for 30000 mile check up and had excellent service. Justin Russo was efficient and courteous. The department was very busy and h Had my 2012 Touareg in for 30000 mile check up and had excellent service. Justin Russo was efficient and courteous. The department was very busy and he expedited my pick-up. I highly recommend Evanston VW dealership for all your needs. More

My Experience Daniel Herrera was very informative and helpful. I trust with him with my 2012 Volkswagen CC. The AutoBarn is correcting all of the problems with my v Daniel Herrera was very informative and helpful. I trust with him with my 2012 Volkswagen CC. The AutoBarn is correcting all of the problems with my vehicle. I appreciate them for that. More

Service department rocks!! I had an issue with the suspension of my 2012 Passat and Gigi Giuliano. took care of me as a Pro, she was quick and accurate with the demand and she t I had an issue with the suspension of my 2012 Passat and Gigi Giuliano. took care of me as a Pro, she was quick and accurate with the demand and she truly saved the day for me. It's good to know you can count on friendly people like her when you have a problem with your VW. Oscar Lopez More

Great Experience I keep buying a VW from The Autobarn , Evanston, Il., because of the service department. Certified Service consultant Elaina Adeniyi and Service Cons I keep buying a VW from The Autobarn , Evanston, Il., because of the service department. Certified Service consultant Elaina Adeniyi and Service Consultant Justin Russo are focused and attentive to the customers needs. Morat Kafizov , the service engineer/technician has maintained all my VWs for more than 2 decades. Morat Kafizov is A++++,excellent. He is my VW "general practitioner." When Morat retires, I retire from VW. More

Always the Best Other than freezing in the VW service waiting lounge, the service is the best...Elaina makes my life easy and safe when it comes to my car..I keep com Other than freezing in the VW service waiting lounge, the service is the best...Elaina makes my life easy and safe when it comes to my car..I keep coming back to the Auto Barn because of Elaina and Gigi when Elaina not there..... More