City Volkswagen of Evanston - Service Center

Elaine taking over Hi, after the 2nd time taking my VW Beetle to Autobarn, Elaine took over and coordinated a loaner for me. She kept in touch with me daily giving me u Hi, after the 2nd time taking my VW Beetle to Autobarn, Elaine took over and coordinated a loaner for me. She kept in touch with me daily giving me updates. I really appreciated her 'being on top of things'. Joan g de Petrizzi, customer More

very helpful I took my VW Rabbit in to address a recall notice and Elena Adeniyi was very helpful and took care of everything, including a couple of bulbs I needed I took my VW Rabbit in to address a recall notice and Elena Adeniyi was very helpful and took care of everything, including a couple of bulbs I needed to have replaced. Her service was prompt and efficient. Would recommend. More

Great service experience I highly recommend Elaina Adeniyi at Autobarn in Evanston. She and all VW crew members provided a prompt and great service for my regular check up. I highly recommend Elaina Adeniyi at Autobarn in Evanston. She and all VW crew members provided a prompt and great service for my regular check up. More

Routine Maintenance I brought my VW in for routine maintenance, and was greeted by Marco Rodriguez, who handled my service appointment. He explained what the service tech I brought my VW in for routine maintenance, and was greeted by Marco Rodriguez, who handled my service appointment. He explained what the service techs would do, and when it would be ready. The tech found a nail in the tire, talked with me personally about it, then did the work in very little time. I appreciate the professional attitude, while remaining friendly and approachable. Thank you Marco, see you soon. More

absolutely blown away I came in for just an oil change, but my 2004 Jetta needed so much more. Soon I realized that the cost to fix it was more then the car is worth. Pier I came in for just an oil change, but my 2004 Jetta needed so much more. Soon I realized that the cost to fix it was more then the car is worth. Pierre has been helping me for the last 3 hours to find me the right car. Not just a sale, but a car that was important for me. After several tries in the financial department, he was able to get me an amazing car that was REALISTIC to what i could honestly afford..thank u?? More

Excellent Service from Elaina Adeniyi Whenever I bring my Phaeton in for service, I am always fondly greeted by Elaina Adeniyi. She treats me like I am treasured member of her family - li Whenever I bring my Phaeton in for service, I am always fondly greeted by Elaina Adeniyi. She treats me like I am treasured member of her family - like an uncle or something. I know I can count on her for quick service, good advice, straightforward answers to my questions and genuine concern for me and my car. That is a pretty rare thing today in this hyper-busy world of ours. So, I am very grateful for her attitude and grateful to Autobarn for employing her. If time allowed I could give specific examples of her kindness and service. More

Excellent Service I came to get my car serviced and I was greeted by Daniel Herrera. He was very professional and I truly appreciated how he provided me with timely up I came to get my car serviced and I was greeted by Daniel Herrera. He was very professional and I truly appreciated how he provided me with timely updates of my car services while I was in the waiting area. He kindly and patiently answered any questions and concerns that I had concerning the types of services and the fees that I was being charged. I would recommend the dealership service department and Daniel is a great person to take care of you. More

Smooth The part for my new Tiguan's Car-Net was on hand. It was installed and activated in about an hour. Elena as always was clear and helpful with my che The part for my new Tiguan's Car-Net was on hand. It was installed and activated in about an hour. Elena as always was clear and helpful with my check-in and departure. The only put-off was that my 2016 Tiguan had a defective part that needed replacement. Otherwise, I have found driving it for the past three weeks a great experience. More