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City Volkswagen of Evanston - Service Center

Evanston, IL

4.6
261 Reviews

261 Reviews of City Volkswagen of Evanston - Service Center

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August 30, 2018

Awesome support for tricky insurance repair - VW 2012 Jetta Brayner took this from start to end. Insurance company's shop had overseen the failing AC while doing the body repair. The team at Autobarn took (tec More

by dmw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brayner Asatouri
April 12, 2018

About as bad as it can get Apparently the recent poor performance by the Volkswagen global enterprise and diminution of its brand has not resulted in improved customer care and More

by hosedagain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adam Findlay
January 13, 2018

Service Department I want to thank Adam Findley for making sure my car was taken care of. He arranged me with a rental car, answered all my questions. Very polite person More

by Albazi12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Findley
November 10, 2017

Worst service department Horrible service. Horrible communication. The only time that any response or callback was given was after a complainted to corporate. They should be a More

by Unhappycustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Justin Russo
October 01, 2017

Excellent service from start to finish! Adam Findley explained fully the service elements I was to receive, the cost and the time requirement. He arranged for a rental car, kept in touch wi More

by FranS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Findley
Oct 05, 2017 -

City Volkswagen of Evanston responded

Thank you for your time and feedback. It's always a pleasure hearing from our wonderful customers! We are very happy to hear that your vehicle service needs are met with convenience and great results! Please let us know if we can be of assistance in the future. Sincerely, The Autobarn Volkswagen of Evanston

September 30, 2017

Scheduled maintenance was a breeze Alexis Fernandez and the Autobarn Service Team did everything I asked and returned a sparkling clean, perfectly running GTI in less than 3 hours. Thi More

by GTI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexis Fernandez
September 18, 2017

Meeting my high expectations. Call Patrick McDonald So, being a previous VW owner I had high expectations that were planted by my previous purchase and service experience. I came to the dealer with the More

by pppongo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Findley, Patrick McDonald
Sep 19, 2017 -

City Volkswagen of Evanston responded

So unfortunate the other dealership did not install it for you, but we're glad to have see you again. We hope you're loving the golf and we look forward to your first service. Regards The Autobarn Volkswagen of Evanston

May 18, 2017

Elena always does a superior job in recommending service Elena always keeps me in the loop in all work being done and the status to complete the work. I always have the best experience dealing with her at th More

by Culbreth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elaina Adeniyi
May 19, 2017 -

City Volkswagen of Evanston responded

Thank you for your very kind review. We are always happy to hear that we have given our customers 100% satisfaction! We look forward to seeing you again when your car is ready for its next service. Regards, The Autobarn Volkswagen of Evanston

April 16, 2017

Top Notch Elaina Adeniyi is a fantastic rep who provides thorough and conscientious service every visit. She is knowledge and has helped me with both service a More

by carguy1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elaina Adeniyi
Apr 21, 2017 -

City Volkswagen of Evanston responded

It's great to hear from you, carguy! We're happy to hear that Elaina has made your service experiences so pleasant and accommodating, and that she keeps you well informed throughout each visit. We appreciate your business and look forward to working with you again in the future. Regards, The Autobarn Volkswagen of Evanston

April 02, 2017

Annually Check up It's always pleasurable whenever I take my 2007 Volkswagen beetle in for whatever service needed. It's always pleasurable to be helped with the amazin More

by Yvonne Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
You have a great mechanic team also, Elaina Adeniyi
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