City Volkswagen of Evanston - Service Center

Great customer service I will never go anywhere else to have my Passat serviced. Brandon and Alex always take great care of me and Mo is the best mechanic in the Chicago lan I will never go anywhere else to have my Passat serviced. Brandon and Alex always take great care of me and Mo is the best mechanic in the Chicago land area. I send my friends and clients to the Autobarn for service and purchasing a vehicle. Everyone is always extremely pleased with their experience. To say I am a big fan would be an understatement. More

Fast, efficient, friendly service. Had a great experience. Oil changed and tires rotated in about an hour and a quarter.. Additionally, I was provided with a complimentary car wash (rea Had a great experience. Oil changed and tires rotated in about an hour and a quarter.. Additionally, I was provided with a complimentary car wash (really well done). Which was not mentioned in my coupon. Everyone was super nice. Nobody tried to sell me services I did not require. More

10/10 Fast, friendly service. I live in the suburbs and go out of my way to get my car serviced here. The quality of service from everybody exceeds my expec Fast, friendly service. I live in the suburbs and go out of my way to get my car serviced here. The quality of service from everybody exceeds my expectations. Every time. More

Great job I came to the shop for 20K miles maintenance. Everything was taken care fast and well. I will come every time I need maintenance & repairs. I came to the shop for 20K miles maintenance. Everything was taken care fast and well. I will come every time I need maintenance & repairs. More

Damaged new car, re-painted car without my permission, rude! One Star is the lowest rating I can give them and yet they deserve much less. Service tech backed my new 2019 Jetta into another car and damaged bump One Star is the lowest rating I can give them and yet they deserve much less. Service tech backed my new 2019 Jetta into another car and damaged bumper. Took them 1 month to repair bumper. Noticed other paint issues. When dropping off the car, Adam (service manager) at Autobarn Evanston and I specifically discussed that he was to try to have the irregular paint area on the quarter panel addressed via buffing; he was explicitly told not to go through the clear coat and/or repaint. They had the car for another ~3weeks and what did they do? They repainted the quarter panel, without my consent. As with the shotty bumper repairs they had done previously, the quarter panel repaint that they did without my permission, included paint on window gasket, buffer burn on edge and a poor paint job. When trying to pick up my car, I requested detailed written documentation of what work they actually did and the service agent refused to provide it. He demanded that I sign a very light on detail service report. When I wrote a true statement on that receipt, stating VW Autobarn Evanston had my car repainted without my permission, the service guy [Brandon] told me he would not let me leave with my car, I would have to walk home and he shredded the paperwork. I wrote a true statement, that VW Autobarn Evanston repainted my car without my permission. The service tech apparently did not like the truth. Then, Brandon called me an "xxxxxxx". He called me an "xxxxxxx" because I requested detailed documentation of what exactly was done to my car and for stating the truth in writing that they repainted my new car without my permission. Mind you, that up to this point, I did not raise my voice, I did not act in any way irrationally or conducted myself in any way that could be considered as an "xxxxxxx". Be warned to stay far away from this dealership! I am paying full price on a lease for a "new" car that I have barely had in my possession to drive and they damaged repeatedly. Also, note that sales Manager Vic Jalili talks a great game about if there are any issues, he'll be there for you. Then when you call, he doesn't pick up, leave a voice mail, he doesn't call you back, you email him and you get an "unread" notice that he didn't read your email. This dealership is an unnessessary headache that you do not need in your life! Based on my experience, my recommendation is that you do not do any business with the VW Autobarn Evanston dealership! More

Who could ask for more? I have been getting service from the Autobarn Volkswagen of Evanston for about four years. All the service reps (including the manager) have been pro I have been getting service from the Autobarn Volkswagen of Evanston for about four years. All the service reps (including the manager) have been professional, pleasant, efficient, and able to deliver what I want in a time and cost-efficient way. My Jetta lease will be up next June and I am really considering staying with Autobarn because of their outstanding service department. On a more visual side, the service department is always clean and fresh, which makes it much nicer, too. Thanks, Sally Henderson More

Friendly, fast service They promised me 1 1/2 hours to fix my recalled emissions system and that’s exactly what it took. Nice people, true to their word. They promised me 1 1/2 hours to fix my recalled emissions system and that’s exactly what it took. Nice people, true to their word. More