City Volkswagen of Evanston - Service Center

100% trust I broke my car headlight knob off. They got me in right away. Always have excellent customer service and I know my car is in good hands. Thanks guy I broke my car headlight knob off. They got me in right away. Always have excellent customer service and I know my car is in good hands. Thanks guys More

Thank god for Adam Had Adam not step up to the plate and not cut me off at any time during my rant I would have go to VW National to complain. The initial service was te Had Adam not step up to the plate and not cut me off at any time during my rant I would have go to VW National to complain. The initial service was terrible and without a doubt risked accident or injury. After hearing my rant, my history with diesels, and the fact that the Touareg stalled in an intersection with my daughters in the car. Adam had the car brought back in. A new course of action was taken and everything was work out. It sucks to have to take accountability for others mistakes, it sucksnmore to have someone like me go off on you knowing you’re not wholly to blame, but in my job I have to do the same thing once in a blue moon, and when it does happen it’s a clear learning experience for everyone below me. Hopefully that will happen for those responsible below Adam. As for Adam he handled an absolute xxxxstorm as well as one could be handled. More

consistent I always receive good care. I have worked with Alex previously and my favorite service rep left 2 years ago to do to Mazda. I get concerned about an I always receive good care. I have worked with Alex previously and my favorite service rep left 2 years ago to do to Mazda. I get concerned about an upsell each time. my bill was slightly confusing as my air filter and pollen filter needed replacing. I could not find them on my bill and only one filter was left in my car. There were dirty boot marks on the rug and it was not vacuumed again. I specifically asked if it could be or would be and I was assured it would be at every oil change. It never is. This has never been done even when I requested. it. It was washed when I arrived but the last few times I arrive to pick it up when they tell me it is complete and then have to wait 15 min for the car to be rinsed off. It is the small details that make the difference. More

Turning a bad situation and making it perfect! I found a bolt in my tire just before my trip. Brandon in service took me immediately and my wait was minimal. Saved the day! I found a bolt in my tire just before my trip. Brandon in service took me immediately and my wait was minimal. Saved the day! More

Happy customer Technician did great job, he explained to me problem and everything what he did I like and I am 100% satisfied with this service , especially with te Technician did great job, he explained to me problem and everything what he did I like and I am 100% satisfied with this service , especially with technician who work on my car, and next time when I need service I will make appointment with this technician his name is Elvie . Thanks More

Had a good experience. It’s always pleasure to visit this place and meet with all of my former coworkers. Brendon & Alex just Awesome. Always found all answers of my questio It’s always pleasure to visit this place and meet with all of my former coworkers. Brendon & Alex just Awesome. Always found all answers of my questions from them. Thanks guys More

Excellent service as always, thank you! I really appreciate the excellent service and timeliness of that service received. My car is a bit old but with all of your help we kept it inPico bel I really appreciate the excellent service and timeliness of that service received. My car is a bit old but with all of your help we kept it inPico bello shape. Thank you all very much. More

Not the best job of doing a full detail .. Dropped car off at 7am. Picked up at 4pm car still smelled of the coffee that spilled. They barely wiped down the interior with armor all. But they di Dropped car off at 7am. Picked up at 4pm car still smelled of the coffee that spilled. They barely wiped down the interior with armor all. But they did a good job at vacuuming. For being a 100 dollar detail it really wasnt worth it, more like a 15 dollar hand car wash to me.... def wont be detailing my car here anymore More

Maintenance service Adam in Service was welcoming and friendly . Car was ready and washed before estimate time Professional, quality help always at Autobarn Thank you ag Adam in Service was welcoming and friendly . Car was ready and washed before estimate time Professional, quality help always at Autobarn Thank you again, Deb McGowan More