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City Volkswagen of Evanston - Service Center
Evanston, IL
261 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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261 Reviews of City Volkswagen of Evanston - Service Center
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July 26, 2019
positive experience My VW was under warranty, and my issue was addressed promptly. I probably spent a total of 5 minutes there - got a shuttle and then returned and my ca My VW was under warranty, and my issue was addressed promptly. I probably spent a total of 5 minutes there - got a shuttle and then returned and my car was waiting for me. A great experience! More
by CMGUNTHER
Verified CustomerEmployees Worked With
Adam Findley
July 21, 2019
Fast and reliable service for my Beetle 2012 Conveniently located close to my residence. Ability to obtain a loaner car (other Service Center did not offer such service). Quality of all works don Conveniently located close to my residence. Ability to obtain a loaner car (other Service Center did not offer such service). Quality of all works done. Professional, knowledgeable and friendly service adviser. More
by BOROZENETS
Employees Worked With
Brayner Asatouri
July 13, 2019
Dealer prices, amateur work quality. Concerning Service. I went in for some routine maintenance. Oil change, balance and rotate, alignment along with requesting a quick look at a coup Concerning Service. I went in for some routine maintenance. Oil change, balance and rotate, alignment along with requesting a quick look at a couple of problems. First off: They refused to even give me a ballpark estimate on fixing remote entry, but seemed to know the two things it could possibly be. All I wanted to know before paying for a diagnosis was the worst case scenario, yet even this was refused. Second: I asked about a rusty hinge. I wanted to know what it would take to fix it. They said they'd get back to me, yet you never gave me a price, even though you treated this as part of a diagnostic, only to tell me exactly what I relayed to you. I said “One of the bearings on the door hinge is rusty and seized” What I got back was exactly that, and somehow, I ended up paying for it, even though I never received a quote on what it would take to fix it. Third: on the balance/rotate. They were unable to remove my wheel lock nuts, even after the mechanic notified me that he "could remove anything" after we determined I didn’t have the lock socket. Furthermore I wasn’t informed that this work would not be done until I came in to pick up the vehicle. This was after you had the vehicle for almost two days. There was a conversation that led me to believe it would be finished, then no further updates on it until I was told to come pick up the car. Fourth: The mechanic broke the wires leading to my amplifier that was seated in the cargo compartment. He then left the bare wires on the floor of the cargo compartment without even doing as much as disconnecting the fuse. I didn’t find this out until last night. So I was driving around with live 50 amp wires that could at any point come in contact with one-another. That sounds like a fun fire hazard. Now I have to dig up my tools and re-connect the sheered wires myself. Good thing I actually understand how the thing works. I can imagine a scenario where someone had someone else install an amp, and if they ran into the same issues with your techs, they’d have to take it to another shop to get fixed and be out even more money. When I go to a dealership, I expect the absolute best service I can possibly receive. In my mind, the $161/hr labor charge is worth it when you can be absolutely sure that the work will be completed correctly, and without introducing new problems. In this case, the reality is far, far, far from what my expectations rightfully are. This is the kind of workmanship I would expect from a teenager trying to earn some extra cash by fixing someone’s car, not the kind that demands the same labor price as a professional engineer. On the balance/rotate: Don’t promise what you can’t fulfill. Furthermore, how do you not have a set of wheel lock sockets? I see a 16 piece set going for 75 bucks on Amazon. Your techs should have the tools required to do any job. That’s why you command such a high labor price. Now I have to spend more of my time to bring my car to yet another place to actually get the job done, when you should have been able to do it. Now I’m out the extra cost in labor, along with, much more importantly, time. More
by MTSMITH0
Employees Worked With
Unknown not readily available on the paperwork
July 11, 2019
Service is always wonderful. Service is always more than professional. they are warm and friendly and they go out of their way to answer all questions and address all issues. Terr Service is always more than professional. they are warm and friendly and they go out of their way to answer all questions and address all issues. Terrance is wonderful. More
by Atefeh Mahboubi
Employees Worked With
Adam and Terrance, Adam Findley
July 06, 2019
Service Experience The staff at service was terrific. Eager to book my appointment for an oil change on my 2017 Alltrack, eager to check me in the next day, and most im The staff at service was terrific. Eager to book my appointment for an oil change on my 2017 Alltrack, eager to check me in the next day, and most importantly, they recognized me and I am rarely there. Alex Reyes made sure I had his card when I was leaving in case I needed anything else! More
by JEMAYNE
Employees Worked With
Alex Reyes
June 29, 2019
The ultimate best auto shop to go to. Whenever I come here, the employees & staff always make my experience as pleasant as possible, and because of that, I never go anywhere else. They alw Whenever I come here, the employees & staff always make my experience as pleasant as possible, and because of that, I never go anywhere else. They always try their best to accommodate to my needs, whether it’s making sure my car service is finished when I need it, or changing parts of my car to make sure it’s up to date even when I sometimes forget. They definitely deserve all 5 stars! More
by SEMSA72
June 28, 2019
Routine Service Staff was very friendly and helpful when I dropped off my car on Saturday morning. The goal was to have everything finished that afternoon. I got a ca Staff was very friendly and helpful when I dropped off my car on Saturday morning. The goal was to have everything finished that afternoon. I got a call saying they were hoping to have everything finished that day. If not Saturday then Monday. Monday came around and no calls. I called multiple times that day and was unable to get ahold of anyone. Tuesday I received a text saying the car was ready. Spent $2,000 and they didn’t even clean it. They ran it through the wash, but never dried the outside so there were spots and streaks everywhere. Didn’t bother vacuuming or doing anything inside. Overall, disappointing. Poor communication and I’ve come to expect a clean car after spending that kind of money. Isn’t that why we go to the dealership in the first place? Will not be going back here. More
by JACKVANOVERLOOP
Employees Worked With
Don’t remember
June 26, 2019
30K service Have had service at three different VW dealerships across the US as we have relocated over the past three years. Each has provided excellent service. Have had service at three different VW dealerships across the US as we have relocated over the past three years. Each has provided excellent service. We did not purchase our vehicle at the Autobarn in Evanston but he Autobarn was the best of the best. The entrance to the Service Dept. is not as prominent from the street as at other dealerships. I parked and walked into the showroom to get direction. The general manager greeted me and walked me over to the service door so that I clearly understood how to gain entry. Once inside the service area, I was greeted by Terrence, the service representative, who was both personable and knowledgeable. Our 2016 Touareg has very low mileage--less than 4K miles--ironically, we have transported the Touareg more miles than we have driven it., Our annual service was due. Since we have recently relocated to the area, Terrence welcomed us to the dealership, created a new client profile, reviewed our previous services, and recommended the three year/30K servicing under our service contract. The car was promptly serviced and washed and dried with care. This was a very satisfying experience from the showroom to the service department. More
by Marinites
Employees Worked With
Terrence McNeal, Goran Bijedic
June 24, 2019
Oil change Over all quick oil change clean service center and they explained all work completed on my car. Plus the washed and detailed my vehicle...super friend Over all quick oil change clean service center and they explained all work completed on my car. Plus the washed and detailed my vehicle...super friendly people too More
by RENATAZADRO@YAHOO.COM
Employees Worked With
Adam Findley
June 22, 2019
Regular service Good service and Brandon was amazing with all my concerns i really recommend and refreshments coffee snacks good technicians all the personal who wor Good service and Brandon was amazing with all my concerns i really recommend and refreshments coffee snacks good technicians all the personal who works there More
by tuso2177
Employees Worked With
Brandon , Adam Findley
