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City Volkswagen of Evanston - Service Center
Evanston, IL
261 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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261 Reviews of City Volkswagen of Evanston - Service Center
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November 10, 2019
Great job Had great service and recommendations. They provided a shuttle to my office and was willing to pick me up after work. The at wash and free coffee is Had great service and recommendations. They provided a shuttle to my office and was willing to pick me up after work. The at wash and free coffee is a nice touch to the experience. More
by TIMOTHY-SCHWARZ
Verified CustomerEmployees Worked With
Goran Bijedic, Adam Findley
November 06, 2019
Great service center, excellent customer service! Exceptional customer service from Brayner as always. Also shout out to the tech who did the work in an accurate time, it’s never a hassle. Exceptional customer service from Brayner as always. Also shout out to the tech who did the work in an accurate time, it’s never a hassle. More
by DAYSYDIAZ11
Employees Worked With
Brayner, Fidel, Adam Findley
November 04, 2019
Not impressed. Autobarn of Evanston performed an ok and filter change which then resulted in rough running, knocked the timing off, and created unsafe running conditions. They then lied about what had happ filter change which then resulted in rough running, knocked the timing off, and created unsafe running conditions. They then lied about what had happened and held the vehicle hostage for an exorbitant charge despite maintenance insurance. More
by Chicago VW Owner
Employees Worked With
Terrance
November 01, 2019
Service Cost Sticker Shock I brought my 2013 low mileage Jetta sedan in for a normal service and was quoted a reasonable price of approximately $500.00 and a service time of 1.5 I brought my 2013 low mileage Jetta sedan in for a normal service and was quoted a reasonable price of approximately $500.00 and a service time of 1.5 hours on Thursday Oct. 31. Because I was told it was a routine service, I expected to have my car back no later than 12 noon. I got a ride home which I appreciated and then waited. The service person was more like a salesman, giving me a lot of talk about my car, what it needed and though we both acknowledged I don’t drive that much it only has 37K miles. Anyway, when I picked up my car I got a bill for $1114.00 which was absolutely exorbitant, unexpected and I told the service person that I will never bring my car back to this VW dealer. More
by CBSLATER9
Employees Worked With
Brandon, Adam Findley
November 01, 2019
Estimate time and money suck. VW doesn’t change the game. I made an appointment. The tires I ordered were not available. Came back the next day. Estimated time to complete was 2.15 hours. 3.5 hours later. Do I made an appointment. The tires I ordered were not available. Came back the next day. Estimated time to complete was 2.15 hours. 3.5 hours later. Done. Cost estimate did NOT include alignment and all the xxxxxxxx disposal fees. And the estimate I was given was not in the system. There’s no record of my multiple calls. What the xxxx is the point of a system if it doesn’t work ? Wasted 1.5 hours of MY time and the estimate was off $218.50. xxxx that xxxx. More
by ESPDRUMS
Employees Worked With
Unknown managers , AutoBarnTB3 Admin, Adam Findley, Xavier Rios
October 29, 2019
oil change service This was one of the best services I have received so far. I want to thank MR. Noria for the professional work! He is the best This was one of the best services I have received so far. I want to thank MR. Noria for the professional work! He is the best More
by KUSHTRIM
Employees Worked With
Abram Noria
October 24, 2019
Excellent thank you very much for the all you do. We have traded there for many years and love dealership. We are glad you are there when we need you. thank you very much for the all you do. We have traded there for many years and love dealership. We are glad you are there when we need you. More
by WWATTJR
October 23, 2019
Customer service Brayner from evanston Volkswagen sevice department is such a wonderful and most accurate person i have ever worked with. He pays attention to details, Brayner from evanston Volkswagen sevice department is such a wonderful and most accurate person i have ever worked with. He pays attention to details, he also took care of my recall. He is one of a kind, and his customer service is beyond perfect. More
by LAURA.TOYA
Employees Worked With
Brayner from services
October 18, 2019
Emergency Service Air loss in left front tire. Pulled into Autobarn of Evanston service department. Love how someone is right there directing you as you pull in :) T Air loss in left front tire. Pulled into Autobarn of Evanston service department. Love how someone is right there directing you as you pull in :) Terrance was on it right away. Tech found screw in tire, fixed me up quickly and even washed and vacuumed my vehicle. They completed an open recall as well. Everyone is super friendly. Thank You!! More
by CINDY MOREEN
Employees Worked With
Terrance
October 16, 2019
Pretty easy going Brayner is great, knowledgeable, pleasure to be around; Terrance is a good point person as well. There was a mishap with missing wiper fluid, that was Brayner is great, knowledgeable, pleasure to be around; Terrance is a good point person as well. There was a mishap with missing wiper fluid, that was easily remedied. More
by DRDMCCALL
Employees Worked With
Brayner
