City Volkswagen of Evanston

Amazing expirence Vic and Ben did everything they could to make sure I left with the car I wanted these two guys are the best. They treat you well and work with u to ma Vic and Ben did everything they could to make sure I left with the car I wanted these two guys are the best. They treat you well and work with u to make sure you are satisfied with the car of your choice. Amazing customer service, thanks so much for your help. More

100% satisfaction I'm very happy with all the customer service in this dealer specially when you meet with Vic he is professional person he is the best !!!!!!!! I'm very happy with all the customer service in this dealer specially when you meet with Vic he is professional person he is the best !!!!!!!! More

Very satisfied Ben Stewart and Vic Jalili went above and beyond to make sure I drove out of their with a much neede car for that I'm forever grateful. Ben Stewart and Vic Jalili went above and beyond to make sure I drove out of their with a much neede car for that I'm forever grateful. More

Ben Stewart went above and beyond! We went to the Autobarn to buy a much-needed used car. Ben Stewart was very knowledgable both about all the models (inside and out) and how to find th We went to the Autobarn to buy a much-needed used car. Ben Stewart was very knowledgable both about all the models (inside and out) and how to find the best car at the best price for us. Now we're the happy drivers of a low-milage 2014 Passat. In fact, it was such a great experience, we decided to buy a second Volkswagen - and he actually went to Michigan to bring back to Evanston the car we wanted for the price we wanted. He literally went the extra mile for us, and we're sure he'll do the same for you; it was a pleasure buying two cars from Ben Stewart! More

Excellent Customer Rapport My experience was above and beyond my expectations! Beginning with a pleasant greeting from representatives, to meeting my sales associates Matt Solot My experience was above and beyond my expectations! Beginning with a pleasant greeting from representatives, to meeting my sales associates Matt Solotaire, who in addition to his patience was the most outstanding representative I've ever met; assisting me in purchasing my dream car, Matt was pleasant, upfront with pricing and negotiating and because I was an honest and knowledgeable buyer he reciprocated with an honest attitude. I Loved my experience, and have no regrets! To The Entire Autobarn Volkswagen of Evanston Staff, "You're The Best"! More

Excellent Service from Elaina Adeniyi Whenever I bring my Phaeton in for service, I am always fondly greeted by Elaina Adeniyi. She treats me like I am treasured member of her family - li Whenever I bring my Phaeton in for service, I am always fondly greeted by Elaina Adeniyi. She treats me like I am treasured member of her family - like an uncle or something. I know I can count on her for quick service, good advice, straightforward answers to my questions and genuine concern for me and my car. That is a pretty rare thing today in this hyper-busy world of ours. So, I am very grateful for her attitude and grateful to Autobarn for employing her. If time allowed I could give specific examples of her kindness and service. More

Excellent Service I came to get my car serviced and I was greeted by Daniel Herrera. He was very professional and I truly appreciated how he provided me with timely up I came to get my car serviced and I was greeted by Daniel Herrera. He was very professional and I truly appreciated how he provided me with timely updates of my car services while I was in the waiting area. He kindly and patiently answered any questions and concerns that I had concerning the types of services and the fees that I was being charged. I would recommend the dealership service department and Daniel is a great person to take care of you. More

Smooth The part for my new Tiguan's Car-Net was on hand. It was installed and activated in about an hour. Elena as always was clear and helpful with my che The part for my new Tiguan's Car-Net was on hand. It was installed and activated in about an hour. Elena as always was clear and helpful with my check-in and departure. The only put-off was that my 2016 Tiguan had a defective part that needed replacement. Otherwise, I have found driving it for the past three weeks a great experience. More

Went for Service, Bought a Car I took my car in for service. While it was being serviced, I took the time to wander the showroom. I saw the deals that were being advertised for cu I took my car in for service. While it was being serviced, I took the time to wander the showroom. I saw the deals that were being advertised for current VW owners and decided to look a little more closely at a VW Tiguan. I had always said that my next car would be a VW Tiguan. I dealt with Patrick McDonald. He was very helpful. Initially, I told him I was only considering a purchase, but he never treated my like a "looky lou". He gave me his full attention. Once he got me test driving the Tiguan, I was hooked. Patrick took the time to walk me through all the gadgets on my Tiguan while we waited for the paperwork to be generated by Finance. Even after that was complete, he walked me out to the Tiguan and helped me get my phone synced into the VW Car-Net and Android Auto. This was a tremendous help, as I can be a little tech-challenged at times. Patrick took was started as a mere thought of a purchase into an actual purchase due to his salesmanship, assistance and knowledge. More

Great Service Dept. I had an oil change coupon from another VW certified dealership in the city that was cheaper than VW Autobarn of Evanston. I called VW Autobarn of Ev I had an oil change coupon from another VW certified dealership in the city that was cheaper than VW Autobarn of Evanston. I called VW Autobarn of Evanston and they immediately honored the competitor's coupon. That said, Justin Russo was the Service coordinator who was great to work with and identified several things that needed to be eventually replaced on my car. No hard upsell, just upfront facts. I thanked him for the information and was on my way. Great people. More