City Volkswagen of Chicago - Service Center

Great Job Rick Ferraro did a great job. He was considerate and knowledgeable. He also went the extra mile by reviewing our extended warranty. It is a good fe Rick Ferraro did a great job. He was considerate and knowledgeable. He also went the extra mile by reviewing our extended warranty. It is a good feeling to know that you can trust somebody when it comes to car repairs which is something we don't understand. We trust Rick. More

We have been getting our three vehicles serviced at this dealership since 2008/2009. The customer service and knowledge in the service/parts dept. is second to none. Conrad has a passion for the brand fo dealership since 2008/2009. The customer service and knowledge in the service/parts dept. is second to none. Conrad has a passion for the brand for sure! More

I've had a check engine light come on on my 2011 Volkswagen Jetta TDI. Called Autobarn City Volkswagen to see if i can bring it in for service. I had the pleasure to talk to Conrad, who was very for Volkswagen Jetta TDI. Called Autobarn City Volkswagen to see if i can bring it in for service. I had the pleasure to talk to Conrad, who was very forthcoming and was able to take my car in for service. The turn around was only a one day since a new part had to be installed. When I've returned the next day, the car was ready, washed and had the oil changed a month before being due. Conrad explained me exactly what failed and sent me on my way. Great customer service! Will be back again for sure! More

I took my CC in for service at Autobarn City VW and once again Conrad Swiatkoski the service manager gave me a great service experience . I was quoted for the work and given a time frame for when the work again Conrad Swiatkoski the service manager gave me a great service experience . I was quoted for the work and given a time frame for when the work will be done since I waited and sure enough they finished my service and I paid the quoted amount I was told. They are two other VW dealers like Fox Valley VW and Larry Roesch VW that are nine miles or less from where I live in Bloomingdale , but when I went to those dealership to get service done on my past VW"s I was treated like a number and not like family how Autobarn City Volkswagen and Conrad Swiatkoski with great service crew . I don't mind driving 25 miles one way from Bloomigdale to City VW because I know I will get great service and fair pricing on all my VW's . More

Car was not purchased from Autobarn, but Ryan Hutter created time for me to bring in my vehicle because of a CEL light on my dash. He was courteous and very professional in explaining the fault found o created time for me to bring in my vehicle because of a CEL light on my dash. He was courteous and very professional in explaining the fault found on my car. He treated me like I had been doing business with this dealership for 25 years. Very please with the service he provided and strongly recommend you ask for him when having your vehicle serviced at Autobarn Chicago. More

It is an absolute pleasure working with Ryan Hutter - we know that we are in good hands. He help keep our cars (Rutland and beetle) in shape and makes the suggestions needed to keep them working. We have ow know that we are in good hands. He help keep our cars (Rutland and beetle) in shape and makes the suggestions needed to keep them working. We have owned 6 VW cars and it is partly due to great service provided by staff like Ryan. Good old customer service is what he gives. You are lucky to have him and we are lucky to work with him. Thank you. Anthony Perri. More

Ryan was got me in and out in no time at all. Car was washed and fixed the first time. He was very busy, but took the time to go over my service invoice and answered all my questions. washed and fixed the first time. He was very busy, but took the time to go over my service invoice and answered all my questions. More

I had a check engine light come on in my 02 Passat, brought it in to autozone, got the trouble codes, then took the car to city vw where I bought the car. Maciej greeted me in the service bay, took goo brought it in to autozone, got the trouble codes, then took the car to city vw where I bought the car. Maciej greeted me in the service bay, took good care of me, was friendly, honest, and kept me up to date on the work and finally waived the diagnostic fee for getting the work done there... Will definitely return directly to Maciej in the future if I ever need service. Was also knowledgeable in the 4motion awd system when I asked about it. More

I had a great service experience at Autobarn City VW. I took my 09 VW CC in since the trunk senor and the rear tail lights were out . From the moment I was greeted by the service staff I felt like I was no took my 09 VW CC in since the trunk senor and the rear tail lights were out . From the moment I was greeted by the service staff I felt like I was not just a customer but part of a family on my needs for the service that day for my car . I live in Bloomingdale IL which is about 38 miles round trip from my house to Autobarn City VW and I went to Fox Valley VW in Schaumburg which is only 9 miles away from where I live but I was not treat with any kind of courtesy at all when I was there over the summer just one time . I felt like I was just another dollar sign to this dealership which is the reason I will always get all my VW's service at Autobarn City VW . I wanted thank Conrad Swiatkowski for taking the time out to explain my services I will be getting and any other needs that I want to address for the car . More