Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
City Volkswagen of Chicago - Service Center
Chicago, IL
94 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
94 Reviews of City Volkswagen of Chicago - Service Center
Sort by
November 26, 2014
Excellent service The people from Autobarn City Volkswagen Center did the great job on my VW GTI 2013. I want to make special thaks for Rick Ferraro. The people from Autobarn City Volkswagen Center did the great job on my VW GTI 2013. I want to make special thaks for Rick Ferraro. More
by nikola_555
Employees Worked With
Rick Ferraro
November 11, 2014
I got Cheated!!! I bought my VW in with an antifreeze leak. The gentleman said " Oh its your thermostat and it needs to be changed". Now to the tune of $500 I let them I bought my VW in with an antifreeze leak. The gentleman said " Oh its your thermostat and it needs to be changed". Now to the tune of $500 I let them change it. I took the car home and didn't drive it for a few days. Went to pull out of my garage and more antifreeze than when I took it in for service. Took the car back and they said "Oh its just residual antifreeze leaking". And I said after 7 days? OK. Right. Took it somewhere else and its just a Heater core hose for $150. I just got cheated out of $350. I will never go back to this dealer again... More
by supv12
Employees Worked With
Poldino Buti
November 09, 2014
very good The services were very good and they were courteous, but there one issues didn't resolved like the passenger front door.they didn't told us that its n The services were very good and they were courteous, but there one issues didn't resolved like the passenger front door.they didn't told us that its not fixed. I'd only noticed when I got home. The time is gold.... More
by arieldona
Employees Worked With
Bobby Koziol
October 15, 2014
Outstanding Service Experience I'm extremely impressed with Conrad Swiatkowski and his entire crew. Including Ermi and her crew in the office. Hey, I followed them to City from the I'm extremely impressed with Conrad Swiatkowski and his entire crew. Including Ermi and her crew in the office. Hey, I followed them to City from their previous location because I was so impressed with them. Everyone is always so friendly and helpful. Better then family [if you only knew my sister]. They got a great team there, makes the dealership. I mean a dealership is only as good as it's service department. Without the after sale service, it's just another shoe store, sort of speak More
by ALLAN MUSIL
Employees Worked With
Conrad Swiatkowski
October 08, 2014
Seamless Rick Ferraro is very professional, personable , focused and can accurately estimate the time it will take for your car to get serviced; making the exp Rick Ferraro is very professional, personable , focused and can accurately estimate the time it will take for your car to get serviced; making the experience seamless. I will return for my car to get serviced over Autobarn Evanston. More
by Nacoprw Chicago
Employees Worked With
Poldino Buti, Rick Ferraro
October 08, 2014
I am always treated like family when I go to City VW I went and got a oil change for my 09 CC at City VW and always I was treated like family and I was given excellent service by Conrad Swiatkowski and I went and got a oil change for my 09 CC at City VW and always I was treated like family and I was given excellent service by Conrad Swiatkowski and the staff at City . I only take my VW's to City to get service . Thanks for being a great dealership to bring my VW to work on . David Yang More
by lap7930
Employees Worked With
Conrad Swiatkowski
September 18, 2014
Terribly bad experience with the service department Long story short: terribly bad experience with the service department--oil spilled and covered the entire engine compartment immediately after an oil Long story short: terribly bad experience with the service department--oil spilled and covered the entire engine compartment immediately after an oil change. The dealership did not check if there are any damages to the engine and there are still lots of oil residuals. And nobody apologized for their apparent fault. I have been to this dealership three times--one to purchase the vehicle and two for oil changes because of good reviews on Google. The sales person was very helpful, although we did not make a deal due to inventory issues. But it was overall a pleasant experience. However, service visits turned out to be catastrophic. After doing the first oil change at this dealership, I checked the oil level gauge on the cold engine, and it stayed close to MIN, a little far from FULL. It caused some doubts in me but didn't give any troubles, except for me keeping an extra bottle around just in case. They also carelessly screwed a new hole on the front bumper--just to frame my plate, tilted. So I have to take it off and tell them not to frame it again on the second oil change visit. It later turned out I have something much bigger to worry about: after getting the oil service as well as the fuel pump recall done at the dealership, my vehicle started to hesitate on my way back home. Seconds later the giant red oil pressure warning light came on. I immediately pulled the vehicle to the side and found oil spilled entire engine compartment. Oil gauge indicated engine has leaked to its empty. Waited another 3 hours to get the car towed back to dealership. Took the bus home and took the bus back on the second day. They claimed it was a bad oil filter seal that caused the issue. I am OK as long as the vehicle is checked and cleaned. But there are still lots of oil residuals in the engine compartment, struts, and undercarriage. I insisted to have the vehicle cleaned more thoroughly and check if there are any damages to the engine. They said they did their best and the mechanic who did the clean has "gone home". During the visit, nobody apologized for their apparent fault, either it be labor or parts, and guess what the best part is? They framed my plate again. More
by John X.
Employees Worked With
Conrad Swiatkowski, Kate Lech
August 09, 2014
great service! If you ever bring your car in for service ask for conrad. He is very professional, smart, and his communication skills are great. No other service dep If you ever bring your car in for service ask for conrad. He is very professional, smart, and his communication skills are great. No other service department like this one. More
by MarkGTI13
Employees Worked With
Conrad Swiatkowski
August 07, 2014
Kate Lech is a great service advisor I had a very pleasant experience at the Autobarn City VW. Kate Lech was very friendly, responsive, and helpful in working with my insurance claim. S I had a very pleasant experience at the Autobarn City VW. Kate Lech was very friendly, responsive, and helpful in working with my insurance claim. She was very communicative, and I always knew the status of my repair as it was in house. Though I didn't need a loaner vehicle for this visit, prior visits were made easy as well with shuttle service to and from my house, as well as frequent communications on the status of my repair. All in all, a great place to take your car for service. Go VW and GO KATE! More
by Smoothgravy
Employees Worked With
Kate Lech
August 04, 2014
Superior Service Conrad Swiatkowski delivers superior service - he is always friendly, knowledgeable, and goes the extra step to make sure everything is OK. When I co Conrad Swiatkowski delivers superior service - he is always friendly, knowledgeable, and goes the extra step to make sure everything is OK. When I come in for service and see Conrad I know I'm going to have a good experience. I was traveling in July and had to get a new tire at Volkswagen in TN, I had a slow leak in the new tire and Conrad made sure it got fixed for good. So, thanks Conrad and Autobarn City VW. More
by Martin Fisher
Employees Worked With
Conrad Swiatkowski
