City Volkswagen of Chicago - Service Center

Pleasant Experience I brought a used Jetta that I recently purchased to the Autobarn in Chicago. I was having an intermittent starting issue that a different dealer was I brought a used Jetta that I recently purchased to the Autobarn in Chicago. I was having an intermittent starting issue that a different dealer was unable to diagnose. All the employees were friendly and kept me updated on the status of my vehicle via text messages. I expected the car to be there for days, but they diagnosed the issue and had it repaired by the end of the day. More

Outstanding I have a 4 PM appointment got there at 3:50 they took me in right away and my car was done within the hour as promised. My representative Conrad Swi I have a 4 PM appointment got there at 3:50 they took me in right away and my car was done within the hour as promised. My representative Conrad Swiatkowski as always, friendly, personable, and detail oriented. I am so glad that he works for voltswagon and that he takes care of his customers the way he does. Thank you Conrad ! Lucy More

Excellent I had two appts on consecutive Fridays my service rep was Adam Findley who couldn't have been more helpful or professional. Only necessary repairs we I had two appts on consecutive Fridays my service rep was Adam Findley who couldn't have been more helpful or professional. Only necessary repairs were performed in the estimated time frame. I wouldn't hesitate to return for service or recommend City Volkswagon. Keep up the excellent work. More

Stellar Service First and foremost I have to give credit to Adam Findley. Adam is a great service advisor and is nice and blunt with the experience. By blunt I mean h First and foremost I have to give credit to Adam Findley. Adam is a great service advisor and is nice and blunt with the experience. By blunt I mean he doesn't sugarcoat or over exhaust his explanation on your service. This is now my third time dealing with Adam and I can say I would continue dealing with him in the future. The rest of the people at the dealership are friendly as well from the managers to the porters. More

Conrad Swiatkowski is the best Conrad Swiatkowski is the most knowledgeable service manager in automotive industry. I have been coming to him from the other side of Chicagoland for Conrad Swiatkowski is the most knowledgeable service manager in automotive industry. I have been coming to him from the other side of Chicagoland for over a decade and hope to count on his help for years to come. When other dealers and shops have failed fixing an issue, Conrad succeeded time and time again. (I don't even have a VW, but an Audi) More

Light on M.I.L on dashboard - catalyctic converter problem Adam Findley was great & very helpful. My impression of him is that not only is he knowledgeable, he is very honest & trustworthy so unlike some car s Adam Findley was great & very helpful. My impression of him is that not only is he knowledgeable, he is very honest & trustworthy so unlike some car shop service people. More

Service of 2012 Golf It was a pleasure to work with Kate Lech in resolving my tire issue. Service was fast and courteous. Price was less than expected. Waiting room is ver It was a pleasure to work with Kate Lech in resolving my tire issue. Service was fast and courteous. Price was less than expected. Waiting room is very comfortable. More

Friendly Service I came in this week to get an oil change for my car. Adam was really nice & helpful to work with. I felt confident that my car was in good hands! I came in this week to get an oil change for my car. Adam was really nice & helpful to work with. I felt confident that my car was in good hands! More

Service check From the moment I walked in to the moment I walked out Victora Lopez provided me with the highest level of assistance that was kind, caring and excell From the moment I walked in to the moment I walked out Victora Lopez provided me with the highest level of assistance that was kind, caring and excellent. Thanks! More

Conrad Swiatkowski Conrad is very professional and always very helpful. He simply is the best and I will always try to work with him whenever possible for getting my ca Conrad is very professional and always very helpful. He simply is the best and I will always try to work with him whenever possible for getting my car serviced. More