City Volkswagen of Chicago - Service Center

Wait, wait and then wait some more. Took my car in for service with an appointment knowing that i don't have a lot of time to waste. I pulled into service drive and Mr Poldino Buti was Took my car in for service with an appointment knowing that i don't have a lot of time to waste. I pulled into service drive and Mr Poldino Buti was behind his desk, I stood waiting for few minutes before I walked over and asked if anyone is going to help me out. He's answer was I'm busy with other customers right now but somebody will be here shortly to help you out. 20 minutes later still no one came and Mr Poldino was still sitting behind his desk doing whatever he was doing. I got in the car and started to leave and here comes Mr Poldino walking in front of my moving car trying to help me out. Thanks but no thanks. Took the car to Jennings VW and was greeted immediately and got my service done quickly. I'm kind of glad now that he made me wait so I know not to go there ever again. If you want good and friendly service go to Jennings VW and tell them that Mr.Poldino sent you. More

wonderful Conrad was wonderful, not only he is a nice guy but a fellow car enthusiast. Highly recommend their service department. Great people to work with. I d Conrad was wonderful, not only he is a nice guy but a fellow car enthusiast. Highly recommend their service department. Great people to work with. I drove all the way from the western suburbs to the city, and it was worth it. More

Service - maintenance Brought my Beetle in for regular maintenance and as always, the service is top notch! The staff here is friendly and knowledgable. I highly recommen Brought my Beetle in for regular maintenance and as always, the service is top notch! The staff here is friendly and knowledgable. I highly recommend this dealership! More

Outstanding! Kate is just awesome! The Autobarn City VW is very efficient. Love coming here for service! I will always recommend this dealership to my family frien Kate is just awesome! The Autobarn City VW is very efficient. Love coming here for service! I will always recommend this dealership to my family friends! More

Pleasant Experience I brought a used Jetta that I recently purchased to the Autobarn in Chicago. I was having an intermittent starting issue that a different dealer was I brought a used Jetta that I recently purchased to the Autobarn in Chicago. I was having an intermittent starting issue that a different dealer was unable to diagnose. All the employees were friendly and kept me updated on the status of my vehicle via text messages. I expected the car to be there for days, but they diagnosed the issue and had it repaired by the end of the day. More

Outstanding I have a 4 PM appointment got there at 3:50 they took me in right away and my car was done within the hour as promised. My representative Conrad Swi I have a 4 PM appointment got there at 3:50 they took me in right away and my car was done within the hour as promised. My representative Conrad Swiatkowski as always, friendly, personable, and detail oriented. I am so glad that he works for voltswagon and that he takes care of his customers the way he does. Thank you Conrad ! Lucy More

Excellent I had two appts on consecutive Fridays my service rep was Adam Findley who couldn't have been more helpful or professional. Only necessary repairs we I had two appts on consecutive Fridays my service rep was Adam Findley who couldn't have been more helpful or professional. Only necessary repairs were performed in the estimated time frame. I wouldn't hesitate to return for service or recommend City Volkswagon. Keep up the excellent work. More

Stellar Service First and foremost I have to give credit to Adam Findley. Adam is a great service advisor and is nice and blunt with the experience. By blunt I mean h First and foremost I have to give credit to Adam Findley. Adam is a great service advisor and is nice and blunt with the experience. By blunt I mean he doesn't sugarcoat or over exhaust his explanation on your service. This is now my third time dealing with Adam and I can say I would continue dealing with him in the future. The rest of the people at the dealership are friendly as well from the managers to the porters. More

Conrad Swiatkowski is the best Conrad Swiatkowski is the most knowledgeable service manager in automotive industry. I have been coming to him from the other side of Chicagoland for Conrad Swiatkowski is the most knowledgeable service manager in automotive industry. I have been coming to him from the other side of Chicagoland for over a decade and hope to count on his help for years to come. When other dealers and shops have failed fixing an issue, Conrad succeeded time and time again. (I don't even have a VW, but an Audi) More