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City Volkswagen of Chicago - Service Center
Chicago, IL
95 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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95 Reviews of City Volkswagen of Chicago - Service Center
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December 15, 2018
Awesome Customer Service I experience nothing but the best customer service with Justin Russo. I recently return my car for a fail water pump replaced 1 year and 22 days from I experience nothing but the best customer service with Justin Russo. I recently return my car for a fail water pump replaced 1 year and 22 days from today.. After being told that my car missed the warranty deadline by 12 days, Justin work with the Managers to ensure that my water pump was replaced with no penalties or fees. He made sure I had reliable transportation (Loaner car) during the repairs and kept me inform throughout the process. This is not my first time visiting this facility but this is the first time I felt like me and my car matter.. Thanks you Justin Russo for being a awesome and valuable asset to the Volkswagen Family! More
by jsmith33
Employees Worked With
Justin Russo
November 19, 2018
Great deals. Great Vw cars dealer Great VW dealer.My doughterI bought used car from them for realy good, low price.She very happy with car. I fully recomended this pleace if you are lo Great VW dealer.My doughterI bought used car from them for realy good, low price.She very happy with car. I fully recomended this pleace if you are looking for Volkswagen car to buy. Great salesmens. Best Regards More
by DD
Employees Worked With
Other Employees :
Haley Crawford, Dagmara Pietkiewicz, John Gordon, Ricky Espino, John Paul "JP" Scala, Richard Ruiz, Ernie Quezada, Mark Benne
October 28, 2018
Great Service The service was great from making the appointment to getting everything done at a good price. Also, working with Javier Degante was wonderful. I woul The service was great from making the appointment to getting everything done at a good price. Also, working with Javier Degante was wonderful. I would highly recommend The Autobarn City Volkswagen. More
by Cocco
Employees Worked With
Javier Degante-Service Consultant
October 23, 2018
Best service anywhere I’ve been going here since 2012 even though there are other authorized service centers that are closer I love the service I get here. Justin even take I’ve been going here since 2012 even though there are other authorized service centers that are closer I love the service I get here. Justin even takes off services that he thinks are frivolous from my regular maintenance. My next car will be a VW just so I xan keep coming here. More
by KarenW
Employees Worked With
Justin, Javier
September 29, 2018
My blood pressure went up 200!!! Terribly bad service is deceiving the clients with a forced diagnostic that is not necessary neither requested by the client, then when you claim they Terribly bad service is deceiving the clients with a forced diagnostic that is not necessary neither requested by the client, then when you claim they tell you that they going to credit these $ 150,00 of this money if you complete the labor for the replacement in the first hour but at the end they put you another extra time to get back the money of the required not neither requested diagnose. they wanted to charge me $ 643.00 for a seat heater module 5k0 959 772 and a total of 20 total minutes of labor I refused to pay the extra hour I did the swap part in minute only. The diagnose it was not relative to my defect with the heater on the seat only the multimeter was used and alone I take him/her a 15 total minutes for the checkup.on faulty part. More
by makinista
Employees Worked With
Services department.
August 22, 2018
excellent my wife and i bought two cars here... ricky took care of us .. he is kind and patient ... explained everything perfectly and was always there for any my wife and i bought two cars here... ricky took care of us .. he is kind and patient ... explained everything perfectly and was always there for any questions... More
by roberto1983
Employees Worked With
Ricky Espino
June 23, 2018
Very good Excellent service.evrything according to promised time and providing good explanations about the small problem on the car. As usual excellent customer Excellent service.evrything according to promised time and providing good explanations about the small problem on the car. As usual excellent customer service. Highly recommended. More
by Emporion2001
Employees Worked With
Justin Russo
May 20, 2018
Service is always outstanding I’ve been bringing my car to this dealership for well over 10 years and have never been disappointed. I recently had to have extensive work done and, I’ve been bringing my car to this dealership for well over 10 years and have never been disappointed. I recently had to have extensive work done and, as always, Jason Riforgiato took great care of me. I love my car and I wouldn’t go anywhere else to have it serviced. More
by Ingrid
Employees Worked With
Jason Riforgiato
May 15, 2018
Great service experience. The service center was friendly and efficient. They kept me informed and accurately estimated the time it would take. The waiting area was pleasant an The service center was friendly and efficient. They kept me informed and accurately estimated the time it would take. The waiting area was pleasant and well stocked. More
by Silvia123
Employees Worked With
Jason Riforgiato
May 01, 2018
Great service experience I will only take my car to Justin Russo and City VW for my service needs as Justin took real good care of me last minute even though he was busy. I re I will only take my car to Justin Russo and City VW for my service needs as Justin took real good care of me last minute even though he was busy. I really appreciate the great work and a very good experience by far! More
by rnadsiti71
Employees Worked With
Justin Russo
