City Volkswagen of Chicago - Service Center

My experience in the service department has been fantastic. Conrad Swiatkowski and John are amazing. Very helpful, courtesy and professional. They listen and take care of your concerns. I really fantastic. Conrad Swiatkowski and John are amazing. Very helpful, courtesy and professional. They listen and take care of your concerns. I really enjoy my visit when I go there. I recommend them to all my friends and family. More

Mickey Kadric is great! Just bought certified prenowned Routan sold by Mickey Kadric. He really made a difference in car purchasing experience for me. My husband and I went just walked in to the dealer to Routan sold by Mickey Kadric. He really made a difference in car purchasing experience for me. My husband and I went just walked in to the dealer to buy a car, Routan, on a Saturday, two days before Labor day. We did not even know VW made mini vans but also popular. The car we wanted was just sold. We were both pretty disappointed. But Mickey and his manager Ron located another same Routan for us and brought it in that evening and have ready for us on a Labor Day. Both of us really appreciate Mickey and Ron for coming to work on Labor Day, really work the numbers with us. Also, Finance manager, Al was great with answering all of our questions. Everyone at the dealer, all the salesmen to cashier always smiles all the time made us feel very comfortable. Even, mechanics I bump into in a hallway were friendly. But we must say team of our salesman, Mickey, sales manager Ron, finance manager Al were just wonderful. Thank you, Mickey. More

Bought my vehicle here as you can see from my post last month. Well... The initial purchase was great. Everyone was more than happy to work with me. After the sale however is COMPLETELY THE OPPOSITE!!! Hor month. Well... The initial purchase was great. Everyone was more than happy to work with me. After the sale however is COMPLETELY THE OPPOSITE!!! Horrible service. Started with a warranty door sal and two keys. Both negotiated into the sale. They "ordered" the seal the same day I boiught it (so they said) And had to search the dealership for the keys. I was assured I would be contacted the next day. I had to call them 2 days later. Then they informed me they couldnt find them so they ordered them and they would call me as soon as the seal and keys came in. One and a half weeks later no call. So once again I called. They assured me the seal and keys were indeed in. So I drove two hours and fifteen minuites and when I arrived they informed me they ordered the wrong seal and the keys were never ordered. So once again they tell me they will call me when every thing comes in. Aweek later I call again. They told me everything had come in 3 days prior. So here we are again.. Promiced phone calls and no follow through!! Sorry Really upset about it. A few days ago my TPMS light came on so I had NTB fill the low tire. They informed me I needed new tires! 1000 miles after purchase and I need new tires?! This was a CPO vehicle as well with 26,000 miles. I measured them myself with my tread depth gauge and they showed between 4 and 5 thousandths of an inch. When I called the dealer they said that I had to be wrong and that when the vehicle left it had 7 thousandths of an inch. This scares me because either A, Their Technicians cannot read.. Or B they just eye balled the tread depth to hurry through the inspection. Both of which scare me because what else did they skip over in the inspection process. Well I am done ranting a raving because this is probably falling upon deff ears anyway. Hope this helps someone. Remember its not just the initial sale that matters. Look at EVERYTHING. If I had know I woud not have bought this car from them. I would have gone to Orland Park VW. Rich Muinez is amazing. He helped me early in my buying process and he is GREAT!!! More

I started dealing with the service department at City Volkswagon of Chicago (although it's now called 'Autobarn City Volkswagen of Chicago') shortly after I bought a used Passat from the *TERRIBLE* VW de Volkswagon of Chicago (although it's now called 'Autobarn City Volkswagen of Chicago') shortly after I bought a used Passat from the *TERRIBLE* VW dealer in Gurnee, IL. As bad as Gurnee VW was, Autobarn City VW of Chicago is the complete opposite! The people are friendly (they know I like to joke around, so they joke around right along with me); they answer *all* my questions (even the ones I haven't had a chance to ask, because they've already answered them). They tell me exactly what they're going to do to my car before they do it. When Gurnee VW refused / forgot to install a factory recall, Autobarn did it at no cost to me. They worked with me on getting some warranty service performed when problems arose getting the service authorized because Gurnee VW never entered the warranty coverage into the VW computer system. When I needed some body work done, they referred me to a *fabulous* body shop (Richard's Body Shop - 3041 W. Lawrence Avenue, Chicago) that did incredible work at a price that my insurance covered completely without any out-of-pocket from me. They also sent me to a great electronics shop where I could get the wiring for my GPS installed at a very reasonable price. The Radio / CD player / SiriusXM unit was having intermittent failures. Instead of having to wait for it to fail permanently (or hassle with "troubleshooting" the unit), they just replaced it with a new one! Plus, no matter what the reason that I have my car there, they wash & wax it for me for free, and they do an excellent job! (Did I mention that it's free?!?!) As I said, I bought my car at another dealer, but from the little bit that I've talked to the sales staff, I get the impression that they're extremely professional and knowledgeable, and I don't think I'm going to have to worry about getting screwed when I come here to replace the Passat I'm driving now. If you come here, either for sales or for service, I'm sure you'll be very glad you did! More