City Toyota

Service rep answered questions had; service done so promptly was shocked when rec'd call that car was ready for pickup; very nice bonus for a free car wash on my schedule; pleased was able to redeem ce promptly was shocked when rec'd call that car was ready for pickup; very nice bonus for a free car wash on my schedule; pleased was able to redeem certificate for service rec'd from Christmas with donation to Toys For Tots; enjoyed snack bar offering complimentary food/drink with service; and last but not least the open space of facility and cleanliness !!! More

Let's be honest here, when you speak of City Toyota Let's be honest here, when you speak of City Toyota there's this notion full of negativity that I myself experienced it. It happen when I try purch Let's be honest here, when you speak of City Toyota there's this notion full of negativity that I myself experienced it. It happen when I try purchasing a new car from them late this year. I end up paying a lot instead me getting a good deal out of them. In this current time when everyone is experiencing hard time due to our bad economy there's this few sales person or shall we say a person who handles all your paperworks will try to sell you a brand new car loaded with useless extras just so they can profit for themselves,add to it, their percent commission, even though you don't really need it will insist, that you need this and that ,which in turn will put you deeper into debt , instead of helping you to be able to pay your debt easily on owning your dream car ,will in turn be a horrible nightmare as soon as you find out, it's already too late, they repo your car plus you enc up having a bad credit, just as so they can make a profit for their ownself, even though they knew what the consequences will be at the very end. Putting all of this at the back of my mind, my vehicle was due for it's scheduled maintenance. I got no choice but to go back there dealership and let them do the service to my vehicle. And then these happen yesterday, I made an appointment the day before and I scheduled it 7am. I ended up driving to the place 7:30 am half an hour late for my schedule. As I lined up my vehicle to the advice bay, this person approaches me assessing and doing what he can to make me feel at ease knowing enough that everything will be taken care of. Be it may I need to publish his name...HENRY ENG, he may not be the mechanic or one of those fancy wearing salesman, but HE of all the person in that dealership made me feel assured, treating me not like another typical customer but a client he listens too, practically doing his very best of servicing clients, being true to his job and self. Planning for my next service Maintainance . Now, if only the management of City Toyota will look into why am i bragging his name, it's for all of you to find out , learn from him and experience for themselves how to treat a client , gaining confidence that your client will surely come back again and again which in turn will be good for both parties alike. Calling the CEO of City Toyo... Better listen to your customer rather than not! I'm hoping the next time I visit City Toy, HENRY ENG with his humble self will again help me make everything goes easy and pleasurable to everyone. Boss CEO time for promotion to those who deserves it and shuffling or may be Boot Camp for those whose taking advantage off...you know who! More

I took my Prius to get serviced at City Toyota as they were the only one open on Sunday. I'm glad I did. They actually have a cafe at this dealership. I had not seen that before. I would definitely re were the only one open on Sunday. I'm glad I did. They actually have a cafe at this dealership. I had not seen that before. I would definitely recommend this dealership. They were right on time with the service of my Prius as well. More

We drove across the bay to buy our new 08 Toyota Highlander from this dealership. Cindy Lee was the internet fleet manager that sold us the car. She provided excellent communication, sales, informat Highlander from this dealership. Cindy Lee was the internet fleet manager that sold us the car. She provided excellent communication, sales, information and service. The price was the best from all the dealerships we checked and the actual dealership was so large, new and attractive. Everyone we came in contact with was terrific. More

I was shopping around for a '07 Prius in Grey, and City Toyota contacted me to let me know they still had one in stock. They quoted me a price over the phone that I thought was a great deal, so I said I'd Toyota contacted me to let me know they still had one in stock. They quoted me a price over the phone that I thought was a great deal, so I said I'd take it. Well, this was around noon on a Sat and I said I had to work and wouldn't be able to come by til 4. They said it wouldn't be a problem, that they'd hold the car for me til I got there. Well, I get there at 4 like I said I would, check in hand, and the guy I spoke to on the phone had apparently left for the day. I told them he had said I could pick up my car and that we had set the appointment earlier that day, so they called him. He told them that he had ended up selling the car an hour after I'd called! No apologies, no help in trying to make the situation right. Then they tried to upsell me a different package in a color I didn't even want! These guys are awful and I'd rather pay a higher price to someone who can keep their word. More

It is the worst experience with car service I ever had! He promised me my car would be ready by 6pm and they would give me a call. 6pm and no call! I thought they might be busy because they were lot of ca He promised me my car would be ready by 6pm and they would give me a call. 6pm and no call! I thought they might be busy because they were lot of cars at the time I brought my car in, so I called them back 6.30pm, a guy picked up and told me my car was ready for pick up. When I arrived at the service, it was closed!! I went to talk to sales department but they couldn't do anything as they are seperated departments, and asked me to pick up my car the next morning. I scheduled to leave the town next early morning and my plan was ruined. STAY AWAY FROM THIS DEALERSHIP!!!! More