City Toyota

This dealership’s rating is far below ZERO. I inquired about buying a 2021 RAV4 through True Car. I was immediately emailed by WIL CHO, who told me they had the exact vehicle I was looking for allocated t about buying a 2021 RAV4 through True Car. I was immediately emailed by WIL CHO, who told me they had the exact vehicle I was looking for allocated to the dealership and it would be delivered in several weeks. WIL said he would reserve it for me with no deposit required and because we were going through True Car there would not be any mark up on the price. In a time where vehicles, especially Toyota’s, are short in supply and in high demand this sounded great. Fast forward a little bit. I contacted WIL and asked him about pricing and told him that this was my daughters first “adult purchase” and he had the opportunity to be a hero, because we had gotten the run around at other dealerships. I won’t go into those details. Obviously WIL didn’t care about making the customer happy, because from that point on he turned into a different person. He talked down to me, condescending, HE MADE ME FEEL LIKE I WAS STUPID, he was borderline RUDE in the tone he spoke to me! He had no idea I had done my homework. A week or two later sent me an email and said the vehicle we had been waiting a month for was not going to be delivered anymore that I should go find the vehicle somewhere else. What he didn’t know was that I was at the dealership and saw the exact vehicle my daughter had been waiting for. I called and talked to another Toyota representative and told them we would be in to buy the vehicle that had been delivered. They had the exact vehicle my daughter was looking for and they refused to sell it to me at MSRP. They used me to get the vehicle allocated to their dealership and then turned around and told me it was no longer going to be delivered. Once they got it on the lot they told me I could not buy it for MSRP, like originally agreed upon because they would be able to sell it for $4000 more later that day. My daughter was crushed, after having a deposit on a vehicle in Southern California (LONGO TOYOTA) she had gotten her deposit back because Daly City was closer to our home. I would not recommend this dealership to anyone unless you want to be talked down to, treated like dirt and over pay. They have the worst customer service and I would never consider them again, even if they were the only dealership that had the vehicle I was looking for. We contacted LONGO TOYOTA and we are a week away from purchasing a vehicle from them with no mark up. They’ve been great and never mark ip any of their vehicles. Please don’t give them your money. More

I took my car yesterday a routine check and for my trunk damage which resulted in back windshield broken. All the technicians can’t do anything until I pay $950 first for them to fix and according to them damage which resulted in back windshield broken. All the technicians can’t do anything until I pay $950 first for them to fix and according to them it wasn’t the trunk that made the windshield broke but it someone who tried to broke into the trunk. Someone else is stole the trunk stopper and they won’t fix until I pay first. They’re good in selling but not in fixing if the customers has a problem. I’m very disappointed for their service. More

Wow, reading those really unfavorable reviews, I had to double-check that I had gone to the same dealership ... It’s harder than usual to have an excellent vehicle-buying experience in the chip-shortage co double-check that I had gone to the same dealership ... It’s harder than usual to have an excellent vehicle-buying experience in the chip-shortage companion to the COVID plague. And finding a Toyota 4Runner, always in greater demand than supply, is especially challenging. I’ve seen dealers in the Bay Area marking them up $10Km without a hint of guilt or shame. So, my recent experience with Miguel and his colleagues at City Toyota in Daly City was a more-than-pleasant surprise: friendly, upfront-clear about price (which ended being MSRP!), and everything on time. The purchase came at the end of several false-leads with dealerships appearing to offer 4Runners at MSRP, but then adding, when it seemed all the bases had been covered, “of course, there’s the dealer markup. Or, online advertisement for units making it seem they were in stock, while the majority of such 4Runners were eventually revealed to be “in transit” (usually disclosed, after asking for a deposit “to hold it for you,” which they actually never do—if someone gets there before you actually buy the vehicle on which you put down the deposit, they sell it). Miguel was the only one who made that clear upfront and so didn’t play the deposit-on-phantom-car game. Icing on the cake: the physical plant of the dealership looks like the Hollywood version of a contemporary luxurious airport terminal...spacious and architecturally compelling. More

My husband and I purchased a new Rav4 from City Toyota on February 3rd, 2021. We have been customers of City Toyota for over 15 years, both purchasing and servicing two cars. Two days after the sale, we February 3rd, 2021. We have been customers of City Toyota for over 15 years, both purchasing and servicing two cars. Two days after the sale, we returned the car, because we found that City Toyota had included the costs of several 'extended warranties' which were never discussed and that we never agreed to. This is a deceptive practice also known as 'packing the contract' or 'packing the package'. City Toyota agreed to refund us $5,090, in view of the deceptive practices. We received $1,695 in our account on March 6th. We have received no other funds. We are still owed $3,395. We were told we would receive the funds by the end of March. We did not. We were told we would receive the funds by the end of April. We did not. It seems clear that the word of City Toyota cannot be trusted. We will be taking all future business to a different dealer. More

WATCH OUT FOR UNFAIR BUSINESS PRACTICE! READ THE REVIEWS HERE AND DO SOME RESEARCH ONLINE, YOU WILL SEE HOW MANY PEOPLE GOT LIED TO. I was at this dealership a month ago to inquiry about a price on a Rav4. HERE AND DO SOME RESEARCH ONLINE, YOU WILL SEE HOW MANY PEOPLE GOT LIED TO. I was at this dealership a month ago to inquiry about a price on a Rav4. The salesman asked "Can you make me a deal on this car?" The salesman said "of course but first how are you planning to pay?" I told him I might do cash down payment then credit for the rest. He then asks me a lot of questions so I ask him, "You are not running a hard inquiry, right? I am in the process of closing a home and I just want the final price." He says "No, No." briefly. So, I thought maybe they have a customer database. He leaves again (4 times at that point) and comes back to ask for my ID. I told him "Are you sure you are not running a hard inquiry?" He tells me "No, it's for the files" or something to that effect. Then he comes back with a paper that had monthly payments. I ask him, how did he come up with this number without an inquiry. He said wait and leaves then calls a manager, Lewis, and when I ask the same question, he says "of course we have to run an hard inquiry. Then I start explaining the whole situation and ask to have it removed from my report. I contact Experian and they told me the dealership can just update as an error and it will be removed. Lewis tells me that he will work on it and get back to me. I trust them and I leave. A week, then 2 weeks, no calls. I keep calling and I am transferred to Lewis but rarely get hold of him. The 2 times I got hold of him, he tells me he is working on it and he'll get back to me. A week, then 2, then 3 weeks go by so I had enough I decide to drive there. I talked to the store manager who tells me that 1- No one is aware of the situation, at least none of the store managers, 2- they cannot and will not withdraw the inquiry. At NO POINT, he said he was sorry for the misunderstanding or say that he was going to retain the salesman or any remorse for the unfair business practice sanctioned by the FTC. DON'T GO THERE AND DON'T GET SCAMMED! I walked in trusting TOYOTA, and they literally lied to me to put me in a situation where I had to buy a car (but unfortunately for them I did not. I bought a Subaru instead. More