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City Mitsubishi
Jacksonville, FL
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Tommy was very helpful in helping me purchase my SLC. He displayed great patience and found answers for my many questions.. The service manager also helped and provided me with the confidence to make t He displayed great patience and found answers for my many questions.. The service manager also helped and provided me with the confidence to make the purchase. I was very impressed with the professional attitude of the employees. Hope to deal again here! More
A+++ dealership! I made the 4 hour drive up to purchase a M4 and I'm glad that I did. They are a top notch organization from the sales team, finance manager and deale I made the 4 hour drive up to purchase a M4 and I'm glad that I did. They are a top notch organization from the sales team, finance manager and dealership manager! Extremely helpful and straightforward. They made me feel like a friend more so than a customer. Not only was my salesman a great person to deal with, but all the other staff made my family and myself feel welcomed. Highly recommend this dealership! More
I brought a car from Omar on November the 12th of this year. I was very pleased with the way I was treated and thought I had made a good deal. However after a week of driving the car , I started having pr year. I was very pleased with the way I was treated and thought I had made a good deal. However after a week of driving the car , I started having problems, took the car to Nissan dealer and discovered the car had been in an accident.I was very upset and took the car back to Mitsubishi expecting to get the runaround about how I bought the car as is. To my surprise Eric the sales manager was very apologetic and said let me make this right. They allowed me swap out the car for a newer model and at the same price i paid for one I bought. This kind of customer service is unheard in today’s business world. Thank you so much for your help and understanding. Eric and Omar are the best. I would highly recommend city Mitsubishi to anyone looking to purchase a new or used car. More
This salesman Anthony Russell was top tier i mean from the moment i walked on the lot and he approached me i was totally impressed very professional and patient i explained what i wanted and he delivered the moment i walked on the lot and he approached me i was totally impressed very professional and patient i explained what i wanted and he delivered beyond my expectations i will refer him to all my family and friends!!!!!!! Outstanding customer service displayed More
I needed to purchase another car because mine was totaled in a car accident. I searched online and a car at City Mitsubishi caught my eye a 2018 Mercedes Benz, so I went in. Right off the bat when the car sa in a car accident. I searched online and a car at City Mitsubishi caught my eye a 2018 Mercedes Benz, so I went in. Right off the bat when the car salesman Montrose was explaining a product that they offer for $1299, I told him that I did not want it, the manager, Charlie came over and insisted that I had to purchase it. When I grabbed my keys to leave the manager Charlie interjected "Is that the only thing that's keeping you from purchasing this car then we can take it off." Slimy. I went for test drive in the car and inspected the car and noticed things like peeling tent, and a missing sensor on the front left of the car. I asked questions and was told that the car was inspected thoroughly. I took the car home for a test drive and it was my intent to purchase the car. In my contract I agreed to put down $5,500, however on the way to the bank, I stopped by Mercedes Benz body shop and the tech had me film him showing me all off the damage to the front bumper, apparently from when the previous owner pulled to far up when parking and ripped the bumper off when backing up. The clips were broken and not attached and you could literally pull the bumper/grill up with your hands. I took the estimate and the video to City Mitsubishi and called the finance company that approved me and told them about the damage on the car that was not disclosed. I explained to both the finance company to whom the car actually belongs until I am finished paying for it, as well as City Mitsubishi that the amount the car cost is too much to pay for a car with this kind of damage. They claimed they did not know the damage to the entire front grill. he finance manager, Jim, watch out for him because he pretends to be nice, but he's not. He had the audacity to say "how do we know that you didn't cause the damage while I was test driving it." He said I was looking for reasons not to purchase the car and there were certainly way too many. The nerve. I had to take him outside and show him the damage and the old mix matched paint the previous owner used to try to cover up the damage. There was a lot of back and forth and not nice words exchanged and a bad deal all together. Finance Manager Jim, and Manager, Charlie made this a harrowing experience. I asked each and every one of them is this a car you would sell to your mother, sister or daughter and they all said yes. I guess because I am a woman and went in there alone, they could get over on me. I am not the one. Please if you buy a car from ANYWHERE READ YOUR CONTRACT! MAKE SURE THE STARTING PRICE IS CORRECT!! MAKE SURE YOUR DOWN PAYMENT IS APPLIED! AND QUESTION ANYTHING THAT DOENSN'T LOOK RIGHT! Do not assume you can trust these car dealers because their goal is to put as much money in their pockets. Don't trust these guys, they are like fish out of water! More