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City Limits Nissan - Service Center

Austin, TX

4.5
404 Reviews

404 Reviews of City Limits Nissan - Service Center

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July 31, 2024

I was greeted by Saul my service advisor at 7:30 am. I told him what I needed done, which included a recall issue and then got a ride home on the shuttle. After a couple of hours I decided to contact th More

by C.R.SALINAS0405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul
Aug 01, 2024 -

City Limits Nissan responded

I genuinely appreciate your detailed feedback about your recent Service visit with us, and apologize for the inconvenience. We will use this information to refine our processes, and hope to be able to provide you with excellent service going forward. Thank you, Luis Acosta General Manager

July 31, 2024

Every experience I’ve ever had with Nissan has been wonderful and pleasant. Great customer service and friendly staff. More

by tone99c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevorn Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

City Limits Nissan responded

We genuinely strive to provide a truly exceptional experience for every guest, every time, and I'm so glad to hear that this has been your experience with us. Thank you, and have an excellent weekend! Luis Acosta General Manager

July 30, 2024

The service was top notch and all associates were helpful and very knowledgeable and was able to help me with any questions or concerns. More

by EDDIEJONESEJ60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Campos Manrique
Aug 01, 2024 -

City Limits Nissan responded

I'm so glad to hear you found our team to be helpful and supportive during your visit with us. We look forward to seeing you again soon! Thank you, Luis Acosta General Manager

July 30, 2024

The person who checked me in was awesome from start to finish. He was knowledgeable and polite and thorough. More

by azzizz221978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service check in person
Aug 01, 2024 -

City Limits Nissan responded

I will be sure to pass these comments along to the Service team, we look forward to working with you again soon and hope you have a great weekend! Thank you, Luis Acosta General Manager

July 28, 2024

I appreciate the professionalism of the staff. Especially Tyler and Maynor. Hope to continue doing business with those two More

by JOSE.L.RAMIREZ1304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler, Maynor
Aug 01, 2024 -

City Limits Nissan responded

Thank you for this feedback, we're blessed to have a great team at City Limits Nissan and look forward to continuing to provide you with excellent service! Thank you, Luis Acosta General Manager

July 28, 2024

Saul was my service advisor and he was very helpul and professional. All of my needs were met More

by SOAPINONI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul
Aug 01, 2024 -

City Limits Nissan responded

We really appreciate your review and hope to be able to provide you with many years of top notch service! Have a great weekend! Luis Acosta General Manager

July 26, 2024

Always a good experience at this service center. The advisor is second to none and goes over the details, and the cost so there are no surprises. More

by TFALLOURE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Aug 01, 2024 -

City Limits Nissan responded

Our goal is to offer every guest a truly exceptional experience with us, and I'm glad to hear the Service team took great care of you. I'll be sure to pass your comments along, and we hope to see you again soon! Thank you, Luis Acosta General Manager

July 26, 2024

Excellent service. Rapid and complete Great communication with my insurance that ensured I had no cost to me More

by TERRYN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Aug 01, 2024 -

City Limits Nissan responded

Thank you so much for taking the time to let us know about your recent experience. We look forward to many more opportunities to provide you with excellent service! Thank you, Luis Acosta General Manager

July 26, 2024

excellent service. Saul Vela solves all my doubts, explains to me in detail the condition of my car, and is excellent at his job, I will definitely return soon, More

by MARISOL100584
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul Vela
Aug 01, 2024 -

City Limits Nissan responded

Thank you for this feedback, I'll be sure to pass your kind words on to the Service team! We look forward to working with you again soon, and if you need anything at all please reach out. Thank you, Luis Acosta General Manager

July 25, 2024

Sold me a certified vehicle with mechanical issues and body damage without disclosing after financing and giving money over the phone. Pictures sent to me were with the door open so damage could not be s More

by andrea_m_albert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chenin Buck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio Dehoyos
Sep 09, 2024 -

City Limits Nissan responded

Thank you for providing such detailed feedback, and for your patience with us while we worked on resolving this issue. Our goal is to provide top notch service to every guest, every time, and to refine our processes and utilize our training tools to ensure we do not repeat our mistakes. I hope to be able to work with you again in the future, thank you and have a fantastic week! Luis Acosta General Manager

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