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City Limits Nissan - Service Center

Austin, TX

4.6
354 Reviews

354 Reviews of City Limits Nissan - Service Center

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July 21, 2024

service was good but vehicle was ready and just sitting there i had to go ask why i wasnt i called for my vehicle. More

by lgarcia5252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Dehoyos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

City Limits Nissan responded

Thank you very much for this valuable feedback. We will follow up with the team to refine our processes and ensure this doesn't happen again. Please reach out if you need anything at all, we look forward to seeing you soon! Thank you, Luis Acosta General Manager

July 20, 2024

I thought $93. 98 was a lot for a $11.99 stop lightbulb for jone More

by R_STEVENSON-1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul
Jul 20, 2024 -

City Limits Nissan responded

Thank you for your review, if you need anything at all please reach out. We look forward to working with you again soon! Thank you, Luis Acosta General Manager

July 20, 2024

Excelente servicio, amabilidad y siempre dejan mi carro en buen estado. Encanta de ser cliente de Nissan More

by emersonaca85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Erwin
Jul 20, 2024 -

City Limits Nissan responded

Nos alegra mucho saber que tuvo un excelente servicio con nosotros y esperamos verlo nuevamente pronto! Gracias, Luis Acosta General Manager

July 20, 2024

Tyler Erwin was my service advisor. He kept me informed along the way until my car was ready. The mechanic/service technician who worked on my car was outstanding. My car is running per More

by tracye.sheffield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Erwin
Jul 20, 2024 -

City Limits Nissan responded

Thank you so much for taking the time to let us know how we did. Reviews like yours keep the team motivated to continue to provide truly exceptional service every time, for every guest! We look forward to seeing you again soon, have a great weekend! Luis Acosta General Manager

July 20, 2024

After 4 attempts, I think my car is finally running ok. Your customer service rep Tyler .Erwin was a pleasure to work with. I filed consumer complaint on service provided but have never heard from anyone More

by CAMPOSDR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Erwin
Jul 20, 2024 -

City Limits Nissan responded

I'm sorry to hear it took four attempts to fix your vehicle but I'm very glad we were able to resolve the issue! I'll be sure to pass your comments along to the Service team, and we look forward to your next visit! Thank you, Luis Acosta General Manager

Jul 21, 2024 -

CAMPOSDR responded

After it costing me approximately $3,000 and your response is your sorry. I’m so disappointed with Nissan, it’s beyond words!!!

July 20, 2024

Excellent service. I wish however there was more information. Usually when you receive an oil change they list all the other things they looked at, and this time that More

by 50THEFOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chenin Buck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Dehoyos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2024 -

City Limits Nissan responded

Thank you for leaving a review, and for letting us know how we can improve. I will be sure to follow up with the Service team so that we don't miss the opportunity to go over your multi-point inspection report with you in the future. Thank you again and have an excellent weekend! Luis Acosta General Manager

July 19, 2024

Saul was my service advisor a few years ago, and I wanted him again for this appointment. He communicates clearly what the issue is, and updates me regularly. I trust what he says and have confidence in your More

by EMFOGARTY2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chenin Buck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Dehoyos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

City Limits Nissan responded

I am so glad to hear you had a great experience with the Service team here, and will be sure to pass your comments along. If ever you need anything at all, please reach out. We look forward to seeing you again soon and hope you have a great weekend! Thank you, Luis Acosta General Manager

July 19, 2024

Over the years, I have purchased vehicles at this dealership as South Point, Clay Cooley, and South Austin Nissan... 5 vehicles total. I do not return to this location because of the Sale Staff... F More

by BILLKASZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Jul 19, 2024 -

City Limits Nissan responded

Thank you for this review, we will be sure to pass these comments along. We're grateful to have such an excellent Service team, and I'm glad to hear you're well taken care of when you visit. Have a fantastic weekend and we hope to see you again soon! Thank you, Luis Acosta General Manager

July 18, 2024

The new ownership has made this dealership lovable again! I greatly appreciate the drinks and snacks. More

by conrad_f23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Jul 18, 2024 -

City Limits Nissan responded

We're grateful for the opportunity to provide you with the top notch service you deserve, and hope to be able to work with you again soon! Thanks so much for taking the time to leave a review, and have an excellent weekend! Luis Acosta General Manager

July 18, 2024

Friendly environment and has the family feel. Number one and only choice for service to my vehicle. More

by JAVI HERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chenin Buck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Dehoyos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

City Limits Nissan responded

Javi, thank you so much for your review. It's great to hear you found the team and the environment to be welcoming, we hope to be able to provide you with many more years of excellent service! Thank you, Luis Acosta General Manager

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