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City Limits Nissan - Service Center

Austin, TX

4.5
404 Reviews

404 Reviews of City Limits Nissan - Service Center

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April 26, 2025

careless technical service - The service guy asked for chargeable tire balance but ended up just bump "THREE" of the tires up to ~37psi, and kept the rear-left one ~30 which will kill the car balance. Can More

by ben.su
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

City Limits Nissan responded

Thank you for taking the time to leave us your feedback. We did experience a technical issue with the wheel balance machine which we were unable to catch before delivery as it does not update in real-time, and we do apologize for the inconvenience. Our machine was recalibrated and the issue was corrected as soon as we were aware of the malfunction. All work was double checked by our shop foreman and as a result of the error we have credited you a with a free oil change and tire rotation for your next visit with us. Thank you for your understanding, and have a great weekend! Thank you, Jason Laguna General Manager

Apr 26, 2025 -

ben.su responded

You didn't get my point correctly. Pumping the tires up was operated by your technician, he literally miss pumping one of my tires before I left. Please reconfirm if the technician who worked on my car is a qualified technician.

Apr 26, 2025 -

ben.su responded

Also - does that mean you charge me with that not well-calibrate machine?? why I pay for that incorrect service?

Apr 26, 2025 -

City Limits Nissan responded

Yes, all of our technicians are fully certified! We use a machine to air up tires and that machine was giving us an incorrect reading, which is why one of your tires was not filled properly initially. If you have any additional questions or concerns, please call us at 512-444-1400 at your convenience and we would be happy to address them. Thank you again and we hope to be of service to you in the future! Thank you, Jason Laguna General Manager

Apr 26, 2025 -

ben.su responded

Thanks - I will try to verify what you said with your technician in Japan. Again - a random person like me can easily find the tire pressure is not right, but your qualified technician and not well-calibrated machine can't..., you really need to take a serious eye on your team as a GM, especially just a fundamental job like "air the tire"... Have a nice weekend, thanks again.

April 24, 2025

This is the first time I have had my car serviced that fast. I love that you sent me a video of the inspection and allow me to either except or decline any suggested service. Great service department. Tha More

by RGUZMAN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

City Limits Nissan responded

We are happy to hear the Service team took great care of you during your visit, thank you for taking the time to leave us your feedback and we hope to see you again soon! Thank you, Jason Laguna General Manager

Apr 25, 2025 -

City Limits Nissan responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

April 19, 2025

Excellent Service staff and waiting area top notch highly recommend this dealership to any nissan owners More

by JEFF.PALAMARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Carlos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2025 -

City Limits Nissan responded

We are so happy to hear you had a great visit with our Service team, and appreciate that you took the time out of your day to tell us about it! If you need anything at all, please don't hesitate to reach out to us as we are more than happy to help. Thanks again and have a great weekend! Thank you, Jason Laguna General Manager

April 19, 2025

Overall, mostly pleased, however the part that was ordered did NOT fix my problem with the car. They had to order another part “hoping it would fix the issue” . If it doesn’t, I have to bring is back More

by djy_1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2025 -

City Limits Nissan responded

Thank you for providing us with this feedback, we appreciate you and apologize for the inconvenience. We use all feedback as a training tool to ensure we are always improving our processes. Our goal is to provide a top notch experience for every guest, which includes resolving the issue the first time, and falling short of that is disheartening. If you would like to provide us with any additional information, please reach out at 512-444-1400 at your convenience. Thanks again and have a great weekend! Thank you, Jason Laguna General Manager

April 19, 2025

Joseph kept me informed about the progress of my vehicle service progress. He also was very helpful in answering all of my questions. Pleasant experience overall. More

by mike.smuts45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Apr 19, 2025 -

City Limits Nissan responded

Thank you for taking the time to leave us a review, we appreciate you and hope to provide you with many more happy miles! Thanks again and have a great weekend! Thank you, Jason Laguna General Manager

April 13, 2025

This was my first time to use the City Limits Nissan service department and I had such a great experience. It was easy to make an appointment and we dropped off the vehicle in the evening before the app More

by Dale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

City Limits Nissan responded

We are so happy to hear your visit with our Service team was a great one and appreciate that you took the time to leave us a review! If you need anything at all, please don't hesitate to reach out to us. Thanks again and have a great week! Thank you, Jason Laguna General Manager

April 09, 2025

Eric was very helpful and professional. He made sure that I was taken care of even though he was going to be out on the day that I got my work done. More

by kconn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

City Limits Nissan responded

We are so happy to hear the service team took great care of you and your vehicle, and appreciate that you took the time to tell us about it! If you need anything at all, please don't hesitate to reach out. Thanks again and have a great week! Jason Laguna General Manager

April 09, 2025

Advisor is an awesome worker explained everything clearly very respectful. Answered all my questions I had. More

by CARMEN2SUAREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayden Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

City Limits Nissan responded

Thank you for your review, we appreciate your feedback and will be sure to pass your comments along! If you need anything please reach out to us at 512-444-1400 and we'd be happy to help! Thank you, Jason Laguna General Manager

Apr 12, 2025 -

City Limits Nissan responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

April 08, 2025

Honesty and professional and integrity kind open with and had solutions to give and compare. More

by ANGIEPMARTINEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

City Limits Nissan responded

We are so happy to hear you found the team to be supportive and helpful during your visit, and appreciate you taking the time to tell us about it! If you need anything at all, please don't hesitate to reach out. Thanks again and have a great week! Thank you, Jason Laguna General Manager

April 06, 2025

Great service representative when taking my information and attentive to my car needs. Thank you Kendra for listening to the customer. More

by XMIRELES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Downey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

City Limits Nissan responded

Thank you for taking the time to tell us about your service visit, we appreciate it and will be sure to pass your comments along to the team! If you need anything at all please don't hesitate to reach out, thanks again and have a great week! Jason Laguna General Manager

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