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City KIA of Greater Orlando - Service Center

Orlando, FL

4.4
1,265 Reviews

1,265 Reviews of City KIA of Greater Orlando - Service Center

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April 14, 2025

Amazing service, since you first come in the staff is willing to provide the best possible service. Would recommend to anybody. More

by omar.lebron1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco
Apr 15, 2025 -

City KIA of Greater Orlando responded

Omar, We appreciate you for leaving us this marvelous review and recommendation! We are delighted to know that our team was willing to provide you with the best possible service as you first came in. If there is ever anything more that we may help you with please do not hesitate to let us know.

April 14, 2025

Great customer service makes all the difference in the world. It can be stressful when you are having car trouble so I appreciated the kindness. They were the best. More

by maryjfive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Apr 15, 2025 -

City KIA of Greater Orlando responded

Mary, We are grateful for you leaving us this stunning review! We are pleased to know that our team is the best and kind. We hope to serve you again in the future when the time comes.

April 14, 2025

Very good service. I always change the oil with you and I will continue even without the warranty to guarantee the service. More

by PARISCAVALCANTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasper
Apr 15, 2025 -

City KIA of Greater Orlando responded

Paris, Thank you for leaving us this terrific review! We are happy to know that our team provided you with very good service. We look forward to continue serving you in the future.

April 14, 2025

As always service has been a smooth process from arrival to picking up the car. Great communication on arrival and throughout process. Highly recommend. More

by andyjburke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myles Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach, Oscar
Apr 15, 2025 -

City KIA of Greater Orlando responded

Andy, We are grateful for you leaving us this exceptional review and recommendation! We are pleased to know that our team was great with communication upon arrival and throughout the process as always. We look forward to continue serving you in the future.

April 14, 2025

Clean, they help you quickly. I felt confident that my car was worked on properly More

by LOHRKEVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Apr 15, 2025 -

City KIA of Greater Orlando responded

Providing exemplary service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they helped you quickly and made you feel confident that your car was worked on properly. We wish you safe travels until we meet again!

April 14, 2025

This was the 5th time I took my Sportage in for the same issue. I had to call the zone office to get the warranted work completed. It needed a new engine. There was a total lack.of communication. I still ha More

by paulahelton2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joselyn
Apr 16, 2025 -

City KIA of Greater Orlando responded

Paula, We are sincerely sorry for the distressing experience you had with our Service Department. Your feedback regarding the recent visit is deeply concerning and we would like to speak to you to see what we can do for you and the lost of time. Please contact our dealership and ask for the Service Manager.

April 14, 2025

I took my vehicle in for an oil change tire rotation and a car wash they ruined my aftermarket lug nuts by using an impact gun after I told them not to they did not wash my car when they promised me they wo More

by sleepy.jm83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Apr 16, 2025 -

City KIA of Greater Orlando responded

Sleepy, We appreciate you taking the time to write this honest review on your Service experience. We are very sorry to hear that your lug nut was ruined but got offered a discount and never retrieved it. We understand your frustration and would like the opportunity to speak to you. Please give us a call at our dealership and ask for the Service Manager, We be pleased to further assist you.

April 14, 2025

I hate the service at KIA the employee chief on the customer I hate KIA service More

by DADY433
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Apr 16, 2025 -

City KIA of Greater Orlando responded

Hello, We regret to hear that you had this experience with us. We'd like the opportunity to discuss this with you. Please contact our dealership and ask for our General Sales Manager. Thank you.

April 14, 2025

Service agent Franco was very rude regarding services I did not want to add onto my appointment that day. I just wanted my complimentary oil change and tire rotation. I did not have time for the tire align More

by sueannr91490
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franco from service dept
Apr 16, 2025 -

City KIA of Greater Orlando responded

Sue, We appreciate your time and review. Firstly, we like to apologize for the inconvenience that you received the day of service. Secondly, we strive for our customers to come first but most importantly being taken care of on the day of service. It is very important for us to provide you with the best assistance with the right personnel to correct your concerns. Please contact us here at the dealership and ask for the Service Manager so we can resolve as soon as possible. Once again, thank you for time and understanding.

April 14, 2025

Excelente servicio ,el personal son muy amables y atentos. El tiempo de espera es prudente. Lo recomiendo al 100 More

by LYDLOPEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Negron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Da Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison Cordero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

City KIA of Greater Orlando responded

Para City KIA of Greater Orlando, brindar un servicio excelente es fundamental, y nos complace que el esfuerzo de nuestro equipo haya satisfecho sus necesidades y haya sido su recomendación. Nos complace saber que fueron muy amables y atentos, y que el tiempo de espera fue razonable.

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