City KIA of Greater Orlando - Service Center

I was very pleased with the scheduling office that got me an appointment for a very busy day. When I got to the service department very pleasantly greeted by a lady checking my time in and then after a very an appointment for a very busy day. When I got to the service department very pleasantly greeted by a lady checking my time in and then after a very short wait I was assigned service writer named Franco PAPAGNO it was very pleasant and worked me through what I was there to have repaired or worked on explained everything to me took pictures of the car to make sure it was in good shape, but no scratches or bumps And then he took over from there and the car went off to the service person to do the work. I waited for a while, and Franco stopped by several times to tell me the status of the work being done how much more time they would be he was very helpful explaining what was going on and then the car was successfully repaired for the items that I took it in for. My one concern was with the parts department. Franco took me to the parts department because I had a concern about the black button contained in the driver‘s door handle to unlock the car the button dropped off somewhere and I want a replacement, so Franco took me to the parts department and the service man and the parts department told me that Kia no longer stocked that little black button and the only way I could get one was to purchase a complete door handle and have it installed and that would run anywhere between five and $700. I was very disappointed because he also told me that in the past Kia stock such parts but they no longer did so my only bad comment about the work performed was the fact that I just couldn’t believe that Kia would not have a two or three dollar part available to make a car work I would think that would be something that a dealer should be complaining to the key company to have a minor part like that available to people when the part drops off the car other than that comment everything else about the service is performed by City Kia or outstanding, but that’s the reason I left one star off because of the part unavailability I was very happy with Franco PAPAGNO he was very helpful and knowledgeable. You’re lucky to have such qualified service writers. More

City KIA offers things when they are selling you the vehicle that then they do not fulfill vehicle that then they do not fulfill More

Easy & helpful easy, helpful, communicative, and effective easy, helpful, communicative, effective, and useful easy, helpful, communicative, effective, and useful & nice effective easy, helpful, communicative, effective, and useful easy, helpful, communicative, effective, and useful & nice More

I recently had a great experience at my local Kia dealership when I went in for an oil change and new tires. From the moment I arrived, the staff was friendly, professional, and efficient. They greet dealership when I went in for an oil change and new tires. From the moment I arrived, the staff was friendly, professional, and efficient. They greeted me right away, explained the process clearly, and made sure I was comfortable while I waited. The service team worked quickly but thoroughly, and they kept me updated throughout the visit. They even did a quick inspection and let me know about a couple of minor things to keep an eye on, without trying to upsell anything unnecessary—which I really appreciated. The new tires were exactly what I needed, and the oil change was done faster than I expected. My car felt smoother and more responsive as soon as I drove off the lot. Overall, it was a smooth, hassle-free experience, and I left feeling like my car was in great hands. I’ll definitely be coming back for future service needs. More

Very good customer service and got the part I needed quickly I liked the waiting lounge quickly I liked the waiting lounge More

Very friendly and thorough. It was also much quicker than I expected. It was my second time at the dealership and noticed new seating in the wait area which also unexpected. I w It was also much quicker than I expected. It was my second time at the dealership and noticed new seating in the wait area which also unexpected. I was pleasantly surprised. More

Excelente atención de todo el staff, especialmente de Franco que fue la persona que me atendió, muy amable y profesional en su trabajo. Franco que fue la persona que me atendió, muy amable y profesional en su trabajo. More

Awesome experience. They kept me informed and resolved all issues. Very easy process. It’s out third Kia but have never been to a dealership but will definitely be back They kept me informed and resolved all issues. Very easy process. It’s out third Kia but have never been to a dealership but will definitely be back for service. More

City Kia provide an excellent customer service. The wating time is short and the service advisor Jocelyn Caceres attention was excellent. The wating time is short and the service advisor Jocelyn Caceres attention was excellent. More

Amazing service, since you first come in the staff is willing to provide the best possible service. Would recommend to anybody. willing to provide the best possible service. Would recommend to anybody. More