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City KIA of Greater Orlando - Service Center

Orlando, FL

4.4
1,269 Reviews

1,269 Reviews of City KIA of Greater Orlando - Service Center

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April 14, 2025

Very friendly and thorough. It was also much quicker than I expected. It was my second time at the dealership and noticed new seating in the wait area which also unexpected. I w More

by xangav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Papagno
Apr 14, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us this positive review! We are happy to know that our team was very friendly, thorough and completed your vehicle much quicker than you expected. Please do not hesitate to let us know how we may be of further service to you.

April 14, 2025

Excelente atención de todo el staff, especialmente de Franco que fue la persona que me atendió, muy amable y profesional en su trabajo. More

by Tesaura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco
Apr 14, 2025 -

City KIA of Greater Orlando responded

Thesaura, ¡Agradecemos que le hayas dejado a Franco esta espectacular reseña! Nos complace saber que fue muy amable, profesional y que te brindó un servicio excelente. Si necesitas ayuda con algo más, no dudes en hacérnoslo saber.

April 14, 2025

Awesome experience. They kept me informed and resolved all issues. Very easy process. It’s out third Kia but have never been to a dealership but will definitely be back More

by jasondewglass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony George
Apr 14, 2025 -

City KIA of Greater Orlando responded

Jason, We are grateful for you leaving us this wonderful review! We are pleased to know that our team made your experience awesome, kept you informed/resolved all issues and made the process very easy. We look forward to serving you again in the future when the time comes.

April 14, 2025

City Kia provide an excellent customer service. The wating time is short and the service advisor Jocelyn Caceres attention was excellent. More

by JCCPURAVIDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jocelyn Caceres
Apr 14, 2025 -

City KIA of Greater Orlando responded

Providing excellent service is so important to us here at City KIA of Greater Orlando and we are glad that Jocelyn's efforts met your satisfaction! We are thrilled to know that she was excellent. We wish you safe travels until we meet again!

April 14, 2025

Amazing service, since you first come in the staff is willing to provide the best possible service. Would recommend to anybody. More

by omar.lebron1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco
Apr 15, 2025 -

City KIA of Greater Orlando responded

Omar, We appreciate you for leaving us this marvelous review and recommendation! We are delighted to know that our team was willing to provide you with the best possible service as you first came in. If there is ever anything more that we may help you with please do not hesitate to let us know.

April 14, 2025

Great customer service makes all the difference in the world. It can be stressful when you are having car trouble so I appreciated the kindness. They were the best. More

by maryjfive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Apr 15, 2025 -

City KIA of Greater Orlando responded

Mary, We are grateful for you leaving us this stunning review! We are pleased to know that our team is the best and kind. We hope to serve you again in the future when the time comes.

April 14, 2025

Very good service. I always change the oil with you and I will continue even without the warranty to guarantee the service. More

by PARISCAVALCANTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasper
Apr 15, 2025 -

City KIA of Greater Orlando responded

Paris, Thank you for leaving us this terrific review! We are happy to know that our team provided you with very good service. We look forward to continue serving you in the future.

April 14, 2025

As always service has been a smooth process from arrival to picking up the car. Great communication on arrival and throughout process. Highly recommend. More

by andyjburke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myles Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach, Oscar
Apr 15, 2025 -

City KIA of Greater Orlando responded

Andy, We are grateful for you leaving us this exceptional review and recommendation! We are pleased to know that our team was great with communication upon arrival and throughout the process as always. We look forward to continue serving you in the future.

April 14, 2025

Clean, they help you quickly. I felt confident that my car was worked on properly More

by LOHRKEVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Apr 15, 2025 -

City KIA of Greater Orlando responded

Providing exemplary service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they helped you quickly and made you feel confident that your car was worked on properly. We wish you safe travels until we meet again!

April 14, 2025

This was the 5th time I took my Sportage in for the same issue. I had to call the zone office to get the warranted work completed. It needed a new engine. There was a total lack.of communication. I still ha More

by paulahelton2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joselyn
Apr 16, 2025 -

City KIA of Greater Orlando responded

Paula, We are sincerely sorry for the distressing experience you had with our Service Department. Your feedback regarding the recent visit is deeply concerning and we would like to speak to you to see what we can do for you and the lost of time. Please contact our dealership and ask for the Service Manager.

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