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City KIA of Greater Orlando - Service Center

Orlando, FL

4.4
1,354 Reviews
Call Service Center (855) 791-3984

1,354 Reviews of City KIA of Greater Orlando - Service Center

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May 03, 2025

Terrible training and customer service. Service advisor sent me for car rental and told me it was covered under my warranty. He was fired a day or so after my repairs were underway. The nex More

by HEIDIWALTERS71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen, Nate, Mike
Report | Print
May 03, 2025

Josh Farley was very very good, a great asset to KIA, he gave me excellent customer service! More

by Ana M de los Reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Platt
Report | Print
May 05, 2025 -

City KIA of Greater Orlando responded

Providing excellent service is so important to us here at City KIA of Greater Orlando and we are glad that Josh's efforts met your satisfaction! We are thrilled to know that he was very very good and is a great asset. We wish you safe travels until we meet again!

May 03, 2025

Good work was done a little late and one problem still was not fixed I been it to be done More

by CHARMILA1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon
Report | Print
May 05, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us this terrific review! We are happy to know that our team did good work. Please do not hesitate to give us a call and ask for the service manager to see how we can help make your experience better. Safe travels now!

May 03, 2025

Un trato excelente. Profesionalismo, respeto, buen servicio y mejor trato. La sala de espera es acogedora Recomendado 100%. More

by yanira_32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Castillo
Report | Print
May 05, 2025 -

City KIA of Greater Orlando responded

Yanira, Brindar un servicio impecable es fundamental para nosotros y nos complace que el esfuerzo de nuestro equipo haya satisfecho sus necesidades y haya sido su recomendación. Nos complace saber que fueron profesionales, respetuosos y que brindaron un trato aún mejor. ¡Le deseamos un buen viaje hasta que nos volvamos a ver!

May 03, 2025

Always great people! Great communication. Although it does take quite a bit of time just for an oil change, took 3 hours. More

by Kjsaley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jocelyn Caceres
Report | Print
May 05, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us this fantastic review! We are happy to know that our team was great with their communication and great people. We sincerely apologize for the long wait time. Please do not hesitate to let us know how we may be of further service to you.

May 03, 2025

It is good. Thank you.helpful. great service. Hope you have a great day.smile. More

by RBRANSTETTER03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Report | Print
May 05, 2025 -

City KIA of Greater Orlando responded

Providing immaculate service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were helpful and made your experience good.

May 03, 2025

This dealership has always been of the utmost professional business. Everyone that I have been introduced has been courteous and patient. I highly recommend City Kia. More

by Koi3912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank P. who has been my service supervisor is an absolute gentleman. He explains things, gives honest answers and is an absolute asset to City Kia.
Report | Print
May 05, 2025 -

City KIA of Greater Orlando responded

Koi, We are grateful for you leaving us this extraordinary review and recommendation! We are pleased to know that Franco was courteous and patient. We hope to continue serving you in the future.

May 03, 2025

Solicite cambio de cauchos y no lo hicieron y pago garantía hace casi 5 años More

by CASTILLODORIS745
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricardo
Report | Print
May 10, 2025 -

City KIA of Greater Orlando responded

Castillo, Gracias por tomarse el tiempo para escribir esta reseña. Nos decepciona saber que compró su llanta de repuesto y nunca la compró. Llámenos a nuestro concesionario y pregunte por el Gerente de Servicio para que podamos ayudarle.

May 03, 2025

Excelente La atención fue muy buena, el. Sr. castillo muy amable de principio a fin La atención fue muy buena, el.Sr. castillo muy amable de principio a fin. Fue muy respetuoso y me mantuvo a More

by yanira_32
Recommend Dealer
Yes
Employees Worked With
SR. Juan Castillo
Report | Print
May 05, 2025 -

City KIA of Greater Orlando responded

Yanira, ¡Agradecemos que le hayas dejado a Juan esta excelente reseña! Nos complace saber que fue muy amable de principio a fin, muy respetuoso y te mantuvo informado del progreso de tu vehículo. Esperamos poder atenderte de nuevo en el futuro.

May 03, 2025

Great customer service Jocelyn was great explaining everything Jocelyn was really knowledgeable and attentive, the best so far More

by Luismanuelcintron
Recommend Dealer
Yes
Employees Worked With
Jocelyn
Report | Print
May 05, 2025 -

City KIA of Greater Orlando responded

Luis, We are grateful for you leaving Jocelyn this flawless review! We are pleased to know that she was really knowledgeable, attentive, the best and great at explaining everything. We hope to serve you again in the future when the time comes.

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