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City KIA of Greater Orlando - Service Center

Orlando, FL

4.4
706 Reviews

706 Reviews of City KIA of Greater Orlando - Service Center

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March 25, 2025

Excellent customer support experience at City Kia, thanks to Abel and Josh. Both were incredibly helpful, professional, and went above and beyond to assist me. Their knowledge and commitment to providing gre More

by RODR7809
Recommend Dealer
Yes
Employees Worked With
Abel and Josh
Mar 26, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving Abel and Josh this stellar review and recommendation! We are delighted to know that they were incredibly helpful, professional, went above and beyond to assist you, knowledgeable and committed to making your service visit a pleasant one. If there is ever anything more that we may help you with please do not hesitate to let us know.

March 25, 2025

Kevin was wonderful and helpful in taking us for a test drive and demonstrating all the features of the car. He was kind and considerate. Gabriel went above and beyond in answering our questions and concer More

by deeley66
Recommend Dealer
Yes
Employees Worked With
Kevin Acosta was our salesman, Gabriel Polanco was the Sales Manager, Joseph LaCognata, Sales Manager handled the financing, Joe Manno helped with getting floor mats in a timely way and setting up an appointment for window tinting and German Valencia help
Mar 26, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Kevin, Gabriel, Joseph, Joe, German and Karina this exceptional review! We are pleased to know that they were wonderful, helpful, very considerate, kind, answered all your questions, professional and courteous. We hope to work with you again in the future when the time comes. We warmly congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

March 25, 2025

Friendly service staff, took care of all of the services needed to be done on my car. More

by 10jaclynka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jocelyn in service
Mar 26, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving us this terrific review! We are happy to know that our team was friendly and took care of everything that needed to be done on your car. Please do not hesitate to let us know how we may be of further service to you.

March 25, 2025

Had a great experience, Patrick was very helpful through the entire process. We will definitely recommend City KIA to our friends. More

by TLUCYO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Mar 26, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving Patrick this extraordinary review and recommendation! We are pleased to know that he was very helpful and made your experience great. We hope to serve you again in the future when the time comes.

March 25, 2025

Great service. Abel's customer service and willingness to help and provide constant communication was amazing. More

by DANNY.MALDONADO
Recommend Dealer
Yes
Employees Worked With
Abel
Mar 26, 2025 -

City KIA of Greater Orlando responded

DANNY, Providing great service is so important to us here at City KIA of Greater Orlando and we are glad that Abel's efforts met your satisfaction! We are thrilled to know that he was willing to help and was in constant communication with you. We wish you safe travels until we meet again!

March 25, 2025

Franco was my service technician. He communicated with me throughout the process, he made sure that I knew the status of my vehicle, and he returned the vehicle cleaner than when I dr More

by JOHNJANTHONY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco
Mar 26, 2025 -

City KIA of Greater Orlando responded

JOHN, Thank you for leaving Franco this incredible review! We are happy to know that he was communicative throughout the process, kept you updated on the status of your vehicle, friendly and efficient. Please do not hesitate to let us know how we may be of further service to you.

March 25, 2025

Took them a long time to get my car back ,They don't listen to the costumer concerns. More

by HIRAMGONZAL
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Cordoba
Mar 26, 2025 -

City KIA of Greater Orlando responded

Hira, Thank you for sharing your comments with us. We are very sorry that you were not happy with our Service Department and the duration it took to get your vehicle back, we are very sorry! If you would like to speak to our Service Manager, please give us a call at our dealership. We would be glad to help you!

March 25, 2025

Warranty issues for a defect that Kia says they won't cover and the supposed bumper to bumper extended warranty I purchased won't cover it either. More

by TROYBEITZ
Recommend Dealer
No
Employees Worked With
Abel
Mar 26, 2025 -

City KIA of Greater Orlando responded

We appreciate you taking the time to share your experience with us, and we understand your disappointment with the service department by not handling your vehicle warranty efficiently. We would like to speak to you more on this matter, please give us a call at our dealership and ask for the Sales Manager. They would be glad to help you.

March 25, 2025

Good communication with employees Jonathan. Good costumer service and honesty all time. Thank you Jonathan More

by Stephanie Medina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Da Silva
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan service
Mar 26, 2025 -

City KIA of Greater Orlando responded

Stephanie, We appreciate you for leaving Jonathan this marvelous review! We are delighted to know that he was good with his communication with you, honest and provided you with good service. If there is ever anything more that we may help you with please do not hesitate to let us know.

March 24, 2025

Horrible service, you take the vehicle for something minor and you stay with the vehicle for days, and we I finally got my car back and it smell like xxxx. Awful service. More

by Hgt-82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel
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