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City KIA of Greater Orlando - Service Center
Orlando, FL
1,245 Reviews
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1,245 Reviews of City KIA of Greater Orlando - Service Center
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May 07, 2025
I scheduled a appt for oil, tire rotation and tire balance. When I got there was told can only do oil change because they were short staff but I advised when spoke to the schedule department they conf balance. When I got there was told can only do oil change because they were short staff but I advised when spoke to the schedule department they confirmed all three services can be done. I arrived at 530 had to be uber due to being short staff they advised my car won’t be ready until 830. When I arrive they oil did the oil change that too 3 hours! They claim they could not find the lug key which was in the car and I ask for them to review my history and see who was the mechanic who did the tire rotation and was told I need to contact the shop who installed my tires. Please note I bought the brand new vehicle that had only 5 miles from the same dealer ship that install the brand new tire and wheels. I find to see that the service department likes to get by with bare minimum work More
by marcyfox112
Verified CustomerEmployees Worked With
Services team
May 07, 2025
My experience with Kia City has been always professional, kind, friendly ,respectful and showed a genuine concern about their customers going beyond to make sure I taking care of. kind, friendly ,respectful and showed a genuine concern about their customers going beyond to make sure I taking care of. More
by HERODRIGUEZ142@gmail.com
Employees Worked With
May 07, 2025
The vehicle was scheduled for routine maintenance (Oil and Filter Change) along with a recall servicing. However, the service was billed for 3 additional items(add ons) which were not initially discussed and Filter Change) along with a recall servicing. However, the service was billed for 3 additional items(add ons) which were not initially discussed at the time of vehicle arrival at the shop. Meanwhile, the after service car wash was poor and unsatisfying. Moreover, the recall servicing team didn't properly check the 3rd row seat adjustment issues which were clearly visible to take a look into. More
by khalid.shamas
Employees Worked With
Y
May 07, 2025
Confiables So attentive Onestos responsable atentos y sobre todo confiables Personal capaces de convencerte de y ofrecer todo tipo de productos y servicios sobre todo confiables Personal capaces de convencerte de y ofrecer todo tipo de productos y servicios More
by emanuelesarullo
Employees Worked With
Jay
