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City KIA of Greater Orlando - Service Center

Orlando, FL

4.4
1,276 Reviews

1,276 Reviews of City KIA of Greater Orlando - Service Center

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May 13, 2025

Great service all the personnel is so polite & nice the communication is on the on the way all the time More

by JOAQUINCASTELLANOS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenda Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marilyn Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

City KIA of Greater Orlando responded

Joaquin, Thank you for leaving us this amazing review! We are happy to know that our team was so polite, nice and stayed in constant communication with you. Please do not hesitate to let us know how we may be of further service to you.

May 13, 2025

The attention received yesterday was the worst I've had since I took my vehicle with City Kia to do the maintenance, first of all they tell me that my vehicle will take 3 hours for maintenance I can unders More

by ORLANDO.CHIRINOSO11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony George
May 14, 2025 -

City KIA of Greater Orlando responded

Orlando, Thank you for bringing your service experience to our attention. We are disheartened to hear that your maintenance took longer than expected and our customer service wasn't up to par. We would like the opportunity to speak you, please give us a call at our dealership and ask for the Service Manager. We would love to help you.

May 13, 2025

Bad service, terrible attention, delay, lack of empathy, lack of consideration for the client. disappointed More

by Carmen Diaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 14, 2025 -

City KIA of Greater Orlando responded

Carmen, Thank you for your time and patience. We are very sorry to hear that your service experience wasn't what you expected. We understand your concerns and questions on our lack of customer service, we would like the opportunity to speak to you on this matter. Please give us a call at our dealership and ask for the Service Manager, we would love to help you!

May 12, 2025

Great greeting & service was done faster then expected. I was updated when the vehicle was being serviced, once completed the service, and when the car was getting washed. More

by RODZM723
Recommend Dealer
Yes
Employees Worked With
Devon Supper
May 12, 2025 -

City KIA of Greater Orlando responded

Providing quality and efficient service is so important to us and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they welcomed you with a great greeting, finished your vehicle faster than expected and kept you updated on your vehicle. We wish you safe travels until we meet again!

May 12, 2025

Excepto Excelente atención, recomiendo a City kia Orlando Excelente atención todo el personal, dedicados a resolver todas las necesidad q uno tenga More

by PARRAYESI61
Recommend Dealer
Yes
Employees Worked With
Abel, excelente atención por parte de el, lo recomiendo, muy amable y en todo me ayuda a resolver
May 13, 2025 -

City KIA of Greater Orlando responded

¡Gracias por dejarnos esta fantástica reseña y recomendación! Nos alegra saber que nuestro equipo se dedicó a resolver todas las necesidades de su vehículo y le brindó un servicio excelente.

May 12, 2025

The service was quick and we were being updated on the status of the vehicle along the way. Our advisor was Jonathan, he was super friendly and explained everything very well. He was not pushy at all, we More

by Snowpanda29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Cordoba
May 12, 2025 -

City KIA of Greater Orlando responded

Thank you for leaving Jonathan this positive review and recommendation! We are happy to know that he was super friendly, explained everything very well, professional and not pushy at all. Please do not hesitate to let us know how we may be of further service to you.

May 12, 2025

El servicio no me gustó para nada llevé mi carro con fallo y no le encuntran nada y los vendedores venden por vender More

by rolandocruz2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
May 13, 2025 -

City KIA of Greater Orlando responded

Rolando, We are very sorry to hear that your service experience wasn't a pleasant one due to your vehicle issues but was told that they vehicle was just fine and had the sales team try to sell you a new vehicle. We understand your frustration and confusion, and would like the opportunity to speak to you. Please give us a call at our dealership and ask for the Service Manager, we would love to help.

May 11, 2025

City KIA was quick in service. The employees were helpful and kind. They answered any questions I havd. More

by BOND.KITREL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myles Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving us this stunning review! We are pleased to know that our team was helpful, kind and answered any questions you had. We hope to serve you again in the future.

May 11, 2025

Arrived for my appointment about 10 minutes early. It was for an oil change and tire rotation. Oil was changed, tires were rotated, and the car was washed and almost exactly an hour! From the time I p More

by Ren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one
May 12, 2025 -

City KIA of Greater Orlando responded

Ren, We are grateful for you leaving us this flawless review! We are pleased to know that our team provided you with fast and great service. We hope to serve you again in the future.

May 11, 2025

Excelente atención del vendedor, ciertos inconvenientes a la hora de agregar servicios no solicitados a la factura de venta. More

by Adjeblazco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
May 12, 2025 -

City KIA of Greater Orlando responded

Para City KIA of Greater Orlando, brindar un servicio excelente es fundamental, y nos complace que el esfuerzo de nuestro equipo haya sido satisfactorio. Le ofrecemos nuestras más sinceras disculpas por los problemas que tuvo. No dude en llamarnos y preguntar por el gerente de ventas. ¡Felicitaciones por su nuevo vehículo, de parte de todo el equipo!

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