City KIA of Greater Orlando - Service Center

Horrible experience! ! I had, I took my car for an oil change and to have the air bag light checked, which keeps flashing. When I called to make the appt. I notified what ! I had, I took my car for an oil change and to have the air bag light checked, which keeps flashing. When I called to make the appt. I notified what was going on with the air bag, how ever the service advisor his name is Jason Torres He said they do not do that at 4:00pm. Is not what he said is how he said that. Jason Torres, horrible customer service, and he says he has 27 years of experience. This is my second bad experience taking my car for services. I think it's time to go somewhere else. More

KIA usually gives good service. ..however, to me, what makes KIA great is good customer service. My customer service person, Keith Parker, was just that. He was knowledgeable about ..however, to me, what makes KIA great is good customer service. My customer service person, Keith Parker, was just that. He was knowledgeable about the service of my car. He didn't talk to me like he was doing it for himself, but for the customer. He greeted me with a smile and I left with a hand shake. Like he cared. This put me at ease, because I hate taking my car to the shop to be serviced. Thinking it could be very expensive. I've only been to KIA twice since I purchased my KIA because I purchased my car at a different dealership. It was under limited warranty to be serviced there. They did a great job also. But now I take it to KIA because of certain KIA parts and warranties. I'll see how KIA turns out in the end. All in all a good service visit. S.G, Orlando, FL More

I had an excellent experience at this dealership. Jay Torres the representative was informed, helpful and courteous. Jay Torres the representative was informed, helpful and courteous. More

Keith Parker took care of my issues and got me out quickly. He made me feel appreciated as a customer. quickly. He made me feel appreciated as a customer. More

Recently went to City Kia for my first service. What an amazing team of associates they have. Alberto Rivera was my advisor and he explained everything they were going to do for my first service. What an amazing team of associates they have. Alberto Rivera was my advisor and he explained everything they were going to do for my first service. I also needed a transmission software update which the team was able to perform while I waited. When they were done with my car, Mary Jimenez took me to the cashier. There were no charges since I had the Maintenance contract and the transmission update was under warranty. Once I got my paperwork, Mary took me to my car, explaining everything about the dealership. Both Alberto and Mary have great customer skills. Great communication with the customers. So far, sales and service experience has been stellar. A true 5 Star Dealer! More

Anthony George, took very good care of me , very friendly, and professional, I would ask for him on future visits friendly, and professional, I would ask for him on future visits More

Anthony George was excellent and very helpful. The service was great like always I love the car wash service The service was great like always I love the car wash service More

Thank you so very much Michael Hal and Shania Edwards for taking such good care of my Kia Sedona and me. You were both so helpful in getting my van repaired and back on the road. I appreciate everything yo taking such good care of my Kia Sedona and me. You were both so helpful in getting my van repaired and back on the road. I appreciate everything you did for me! Asl I want to Mention Kimberly Sbrocc1a and Mary for being so friendly and welcoming. They both had smiles on their faces and really tried to make everyone comfortable while they were waiting on the vehicles! More

Thank you Keith Parker for the excellent service on our Kia Forte! Your level of service was unsurpassed and we really appreciate you taking the time to take care of us. You are kind, communicative, and Kia Forte! Your level of service was unsurpassed and we really appreciate you taking the time to take care of us. You are kind, communicative, and knowledgeable about what we needed. Thank you so much!! More