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City KIA of Greater Orlando - Service Center
Orlando, FL
203 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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203 Reviews of City KIA of Greater Orlando - Service Center
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December 08, 2022
I had a great overall experience for my first time at the Service Center. Although there was an issue where not all services could be completed, I want to give kudos to Keith Parker for his friendliness, Service Center. Although there was an issue where not all services could be completed, I want to give kudos to Keith Parker for his friendliness, communication, and making sure we were accommodated during the long wait time, as well as the proper paperwork and offering suggested solutions to any issues we had. Extra appreciation to City Kia for offering and scheduling a complimentary Lyft ride so we could continue our day without being stuck at the dealership. More
by hire_ruses.06
Employees Worked With
Keith Parker
December 07, 2022
Service representative was very helpful even under the poor circumstances my insurance company created out of the entire situation. Once Mr kieth parker and I got in contact with one another things went 1 poor circumstances my insurance company created out of the entire situation. Once Mr kieth parker and I got in contact with one another things went 10 times smoother.. More
by Tirayn_82
Employees Worked With
Kieth parker 👍🏽👍🏽👍🏽👍🏽👍🏽
December 06, 2022
The customer service at this location has improved over the years and this was my best experience to date. My service advisor, Jay Torres, was very kind, honest, and a true people person. He took the time the years and this was my best experience to date. My service advisor, Jay Torres, was very kind, honest, and a true people person. He took the time to make sure I had my needs met and that I was comfortable in my wait. The only issue I had with my visit, and with past visits, was the time. I had an appointment and when I arrived at that time I still waited 20+ mins to get assisted. I also had a lot of service completed on my car so I knew it would be a longer experience, but it took several hours longer than I expected. I appreciate that they offer a free ride to the mall and have some free food/water, but it feels they are frequently overbooked or possibly understaffed. I also want to mention Jays extra efforts as he also tried to get me a ride home but sadly I live far from the dealer. More
by Straven33
Employees Worked With
Jay Torres (5 Stars)
December 02, 2022
I was pleased with the customer service provide by Carlos Iona. I informed him that I had another appointment at 10:00 a.m. and would like to be out by 9:00. He assured me that I would. I was ready to go at Iona. I informed him that I had another appointment at 10:00 a.m. and would like to be out by 9:00. He assured me that I would. I was ready to go at 9:00. Thank you again Carlos. However, I observed on the explanation of services that I denied a couple of recommendations made. I did not deny any recommendations because I was not asked or informed of other services needed :( More
by anhil62
Employees Worked With
Keith Parker
November 30, 2022
Provided phenomenal customer service along with updates on the vehicle that they were working on. The job was able to be expedited more sooner with the fortune of overnight parts and repairs within two day on the vehicle that they were working on. The job was able to be expedited more sooner with the fortune of overnight parts and repairs within two days to resolve my issue with the brakes on my Kia Forte. No doubt I would come again if any other future issues occur with my vehicle. Keep up the superb work City Kia. More
by Xavier
Employees Worked With
Ashan Hack
November 18, 2022
They were great and got my recall and repair done the same day. I also had Keith Parker answer a few questions I had about my Kia. Everyone was very friendly. I also love how a free car wash is always th same day. I also had Keith Parker answer a few questions I had about my Kia. Everyone was very friendly. I also love how a free car wash is always thrown in. More
by rhs027
Employees Worked With
Keith Parker, Tim Duke, Carlos Castillo, Reputation Manager
