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City KIA of Greater Orlando - Service Center

Orlando, FL

4.3
699 Reviews

699 Reviews of City KIA of Greater Orlando - Service Center

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April 12, 2025

Caring people that ek there especially the sales manager Leo hernandez. Went above and beyond More

by r727grandma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo hernandez. Carlos rivera
Apr 14, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving Leo this stellar review! We are delighted to know that he went above and beyond for you and was caring. We sincerely congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 12, 2025

Two weeks to complete repairs. Poor follow up. Escalated to service director and still received poor service. I’ve bought 5 Kia’s and seriously considering another brand. I will no More

by jabaribeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Platt
Apr 16, 2025 -

City KIA of Greater Orlando responded

Jabari, Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and we do apologize for the lack of customer service from our team. We would like to discuss your concerns with you at your earliest convenience, please contact us at the dealership and ask for the General Manager.

April 12, 2025

Was the worst dealership I have went through horrible experience I wouldn't ever recommend this place at all they will.loe to you! They hid my car from me (trade) mentioned that they sold my car they ove More

by Kimliennguyena7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Orlando Da Silva
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

City KIA of Greater Orlando responded

Kim, Thank you for your time and feedback. We are disheartened to hear that your trade in experience wasn't as pleasant. We would welcome the opportunity to speak to you, please give us a call at our dealership and ask for the Sales Manager. We would love to help.

April 11, 2025

He was so nice and friendly. he is taking good care of my car. Thank you so much for your kind ☺️ More

by boujaberhanane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Da Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arraiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison Cordero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony George
Apr 11, 2025 -

City KIA of Greater Orlando responded

We are grateful for you leaving us this extraordinary review! We are pleased to know that he was so nice, friendly, kind and took good care of your car. We hope to serve you again in the future when the time comes.

April 11, 2025

They where very understanding and helpful and efficient kept me up to date all time More

by LLaveconsulting
Service Time
Recommend Dealer
Yes
Employees Worked With
Ricardo
Apr 14, 2025 -

City KIA of Greater Orlando responded

We appreciate you for leaving us this spectacular review! We are delighted to know that our team was very understanding, helpful, efficient and kept you updated at all times.

April 11, 2025

Amazing staff. They got me in and out very quickly. Devon was great to work with. Will be coming back. More

by Nathaniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon
Apr 14, 2025 -

City KIA of Greater Orlando responded

Nathaniel, We are grateful for you leaving Devon this flawless review! We are pleased to know that she was great to work with, amazing and got you in/out quickly. We look forward to serving you again in the future when the time comes.

April 11, 2025

City Kia is very attentive to my car's needs. I do appreciate their hard work in ensuring that my car gets everything that it needs in order to resume running smoothly. More

by Bob The Bear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh in Service dept (nice young Asian man)
Apr 14, 2025 -

City KIA of Greater Orlando responded

Bob, Thank you for leaving us this positive review! We are happy to know that our team was very attentive to your car's needs and worked hard to ensure your car got everything it needs. Please do not hesitate to let us know how we may be of further service to you.

April 11, 2025

My experience was great! Jocelyn Caceres and Felix were amazing, very professional and competent. Customer Service skillset is on point. I wish all of my services were lik More

by RUFUS06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jocelyn Caceres, Felix
Apr 14, 2025 -

City KIA of Greater Orlando responded

Rufus, We appreciate you for leaving Jocelyn and Felix this marvelous review! We are delighted to know that they were amazing, very professional, competent and kept you abreast as to what was happening to your vehicle. If there is ever anything more that we may help you with please do not hesitate to let us know.

April 11, 2025

Good service … employee so kind . . checked my car and message me what my card needs… good More

by MCONNON19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance
Apr 14, 2025 -

City KIA of Greater Orlando responded

Providing good service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were so kind, checked your car and messaged you what it needs.

April 11, 2025

Nathaniel Coronado hizo un buen servicio al cliente Me ayudo a resolver mis inquietudes y haciendo que el proceso sea mas fácil y rapido. Gracias. Cuando vallan a city kia pregunten por nathaniel coronado More

by Dianel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel coronado
Apr 14, 2025 -

City KIA of Greater Orlando responded

Dianel, ¡Gracias por dejarle a Nate esta excelente reseña y recomendación! Nos alegra saber que le ayudó a resolver sus inquietudes y que el proceso fue más rápido y sencillo. No dude en decirnos cómo podemos ayudarle.

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