Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
City KIA of Greater Orlando - Service Center
Orlando, FL
203 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
203 Reviews of City KIA of Greater Orlando - Service Center
Sort by
December 20, 2022
I am writing about the service center. I have gone twice now. Service staff are nice and friendly but the actual service has much to be desired. The girls at the reception are also grumpy I have gone twice now. Service staff are nice and friendly but the actual service has much to be desired. The girls at the reception are also grumpy and are not customer friendly. First time the wheel nuts were not tightened. I nearly had the tire coming out on the road and had to return to get it tightened. The second time after a week I observed oil levels were low. Took it back. Even though I was informed that oil was filled to level it was not so when I went home and checked.. I had to put in oil myself. Then the correct levels were indicated on the dip stick. I have been with KIA for over 15 years. Have utilized the services at KIA dealerships in Jonesboro GA, in West Palm Beach, FL and Palm Bay, FL previously. There was never a problem and never have I ever had to go back after a service or repair. I do not recommend City KIA in Orlando to anyone. More
by Bal
Employees Worked With
Anthony
December 19, 2022
Ashan was very efficient and professional. Car was ready before promised. Unfortunately was charged for paying with credit card even when it was explained to me that if I paid over the phone t Car was ready before promised. Unfortunately was charged for paying with credit card even when it was explained to me that if I paid over the phone the charge was not going to be applied. 4% charge, disappointed. More
by Baez72
Employees Worked With
Ashan
December 17, 2022
Chris Mercer was excellent very helpful and knowledgeable. Explained everything and future needs. Best service guy i have had since coming to city Kia knowledgeable. Explained everything and future needs. Best service guy i have had since coming to city Kia More
by stwanne
Employees Worked With
Chris Mercer
December 15, 2022
I would definitely recommend this dealership, also the service department. Carlos Inoa took great care to keep me informed about my vehicle as it was being worked on. I also got to give some xxxxxxto Alex service department. Carlos Inoa took great care to keep me informed about my vehicle as it was being worked on. I also got to give some xxxxxxto Alex as well. I will definitely continue to be a customer. More
by eddie41us
Employees Worked With
Carlos Inoa
December 15, 2022
Highly recommend the service department at City Kia. They were busy when I arrived but very helpful and explained their process. I was given access to snacks, drinks and offered a place to wait for my v They were busy when I arrived but very helpful and explained their process. I was given access to snacks, drinks and offered a place to wait for my vehicle. Ashan helped me and was extremely friendly, knowledgable and efficient. Kept me updated on progress throughout the entire process. More
by jay
Employees Worked With
Ashan Hack
December 14, 2022
Douglas Fumero made sure that I was taken care of from start to finish. Kept me updated on all the services needed since the beginning. Best service advisor I’ve dealt with. Will definitely be back: than start to finish. Kept me updated on all the services needed since the beginning. Best service advisor I’ve dealt with. Will definitely be back: thank you city kia. More
by vsanchez1216
Employees Worked With
Douglas Fumero, Carlos Castillo
