City KIA of Greater Orlando - Service Center

Our engine quit on us and the timeline that was given to us from the day our car was towed to the dealership to when the engine was replaced did not match up. Originally was told approval from warranty take us from the day our car was towed to the dealership to when the engine was replaced did not match up. Originally was told approval from warranty takes 24-48 hours, but it took 19 days (14 not including the weekends). once approved the new engine would be ordered (engine cannot be ordered until approved) and the new engine arrives 1 week from date ordered & would take at least half a month to change out the engine). but miraculously less than 24 hours from approval, a new engine is available and then less than 48 hours engine replacement is complete. Timeline doesn’t add up. In the 22 days of our car being at the dealership never did they mention we could incur charges for parts & labor. We were led to believe everything was covered under warranty. The day we were told the engine was replaced & can pick up the car, however, they don’t recommend the car be driven because the check engine light was on due to a new intake hose & O2 sensor were needed. They didn’t have any in stock & would need to order the hose. It wouldn't be in until after the holiday weekend. Also, within a few hours from receiving the quote for the parts & labor, we were told while on a phone call, the price of the hose went up. Upon approval of the engine to be replaced, a rental car was given, but they would not cover the days from when the new engine was installed to when the new hose arrived & replaced. After dissatisfaction & frustration were expressed, they agreed to cover the rental. On the way to the dealership to pick up our car, an invoice was sent via text for a different amount (more) than was originally given. Also, when I went to return the rental car, the rental company told me Kia only covered 1 additional day, instead of 3 & i would have to pay out of pocket. After some time, the rental company finally got approval from City Kia to extend for 3 full days (time covered while waiting for intake hose to come in & get replaced). This whole process became a nightmare & could have been prevented if the dealership was upfront in the their communication. Would definitely NOT recommend for service or warranty work. More

Thank you. Good service. Kind people. Excellent company and empleyees. In spanish. Muchas gracias . Excelente. Good service. Kind people. Excellent company and empleyees. In spanish. Muchas gracias . Excelente. More

I arrived early for my appointment and they started working with before the appointment time. Everyone was professionals especially Anthony. Keep up the good work. working with before the appointment time. Everyone was professionals especially Anthony. Keep up the good work. More

Unfortunately the Service Team is always forgetting something. Last time a tool in the engine, this time no comment on my request to check the starting procedure and not reseting the service interval. something. Last time a tool in the engine, this time no comment on my request to check the starting procedure and not reseting the service interval. I got my car too late and I mentioned it is really necessary to get my car back on time. More

Very helpful with assisting me with my car! Also was amazing with communication with my car being in the shop for a couple of days. Also was amazing with communication with my car being in the shop for a couple of days. More

The service was completed, but the customer service was poor. He became extremely rude when I called to check on the car after it being there for 5.5 hours although he gave me his number for this exact rea poor. He became extremely rude when I called to check on the car after it being there for 5.5 hours although he gave me his number for this exact reason. More

Great service advisers informed all thru tj he process went over everything that was done went over everything that was done More

Excellent services performed, while waiting in comfortable customet lobby. My service coordinator Franco kept me well informed on all the services performed in my Kia K4. comfortable customet lobby. My service coordinator Franco kept me well informed on all the services performed in my Kia K4. More

City Kia is incompetent. My engine was recalled then unrecalled and then recalled again. During this visit they suggested $3,200 worth of repairs and didn’t include and photo My engine was recalled then unrecalled and then recalled again. During this visit they suggested $3,200 worth of repairs and didn’t include and photos or videos showing why. The majority of the employees are rude on top of it. More