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City KIA of Greater Orlando

Orlando, FL

4.5
4,911 Reviews
Call Dealership (855) 791-3984
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9550 S Orange Blossom Trl

Orlando, FL

32837

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4,911 Reviews of City KIA of Greater Orlando

July 21, 2026

They were very helpful, they made an error that ended up costing me but they worked with me and met my needs. More

by Taijaimania
Recommend Dealer
Yes
Employees Worked With
Juan Sabogal and Sebastian ?
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Jul 21, 2026 -

City KIA of Greater Orlando responded

Thank you for sharing your experience with our team. We regret the initial mistake that led to unexpected costs and are glad we could find a solution to meet your needs. We appreciate you trusting us to service your Kia K4.

July 20, 2026

I should have been seen right away and taken as a priority. Rework Policy: Shops track 'comebacks' (cars that return because the fix failed). Reliable shops prioritize comebacks over new appointments More

by Andreastr1983
Recommend Dealer
No
Employees Worked With
Tony Andral
Print
Jul 24, 2026 -

City KIA of Greater Orlando responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

July 20, 2026

Excelente,atentomantiene al cliente siempre informado Agradable,dispuesto Siempre que voy el me atiendo y salgo muy contento More

by GUALBERTORRES90
Recommend Dealer
Yes
Employees Worked With
Franco
Print
Jul 21, 2026 -

City KIA of Greater Orlando responded

We’re delighted our team kept you informed and provided a welcoming service for your Kia Carnival. Hearing that you leave so happy each time means a lot to us. Thank you for sharing your experience.

July 20, 2026

I was lied to when Franco told me that he had a red flag on his screen from KIA saying that I haven't been getting the fuel additive and oil additive as required for my warranty. No impressed at all More

by valentine4049
Recommend Dealer
No
Employees Worked With
Franco
Print
Jul 23, 2026 -

City KIA of Greater Orlando responded

Valentine, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

July 19, 2026

He delivered as promised. German was very friendly and courteous. He was kind and professional. More

by tiggaa529
Recommend Dealer
Yes
Employees Worked With
Germaine
Print
Jul 19, 2026 -

City KIA of Greater Orlando responded

Thank you for letting us know we delivered as promised during your Kia Sportage service. We’re pleased our team was friendly, courteous, and professional throughout your visit. We look forward to helping you again.

July 19, 2026

Prompt. Relaxed atmosphere. Thorough. I was very pleased with my experience and service with City Kia and my service advisor, Daniel. More

by Mihorton56
Recommend Dealer
Yes
Employees Worked With
Daniel
Print
Jul 19, 2026 -

City KIA of Greater Orlando responded

It’s wonderful to hear you felt comfortable and that our team provided thorough care for your Kia. We’ll be sure to share your praise with the service advisor. Thank you for choosing us, and we look forward to helping with your Kia again.

July 18, 2026

The dealership took car of both my car and me. Franco goes the extra mile to make sure I get updates on the progress of the work being performed and making sure I'm content with the service I rece More

by Alex
Recommend Dealer
Yes
Employees Worked With
Franco
Print
Jul 18, 2026 -

City KIA of Greater Orlando responded

Thank you for trusting us with your Kia Niro service. We’re glad our team kept you updated on the progress and made sure you were comfortable throughout the visit. It’s great to know you felt well cared for and we look forward to helping you again.

July 18, 2026

Jay and the team were very helpful. They went beyond what I expected to identify and resolve the issue. More

by PROTECHFRED
Recommend Dealer
Yes
Employees Worked With
Jay
Print
Jul 18, 2026 -

City KIA of Greater Orlando responded

It’s great to know our team exceeded your expectations resolving the issue with your Kia EV9. Thanks for sharing your feedback, and we look forward to helping you again.

July 18, 2026

I was forced to change filter however I declined it through the automatied phone call More

by Armiagenedi
Recommend Dealer
No
Employees Worked With
Anthony
Print
Jul 22, 2026 -

City KIA of Greater Orlando responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 17, 2026

Great service everytime! ! Daniel makes sure all my needs are taken care of. Thank you Daniel More

by herbert_mcduffie
Recommend Dealer
Yes
Employees Worked With
Daniel
Print
Jul 18, 2026 -

City KIA of Greater Orlando responded

We’re glad to know our team consistently addresses your needs when you bring in your Kia. Knowing we provide the reliable service you expect is rewarding. We look forward to assisting you again soon.

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