City KIA of Greater Orlando

Excellent customer service and diligent employees I appreciate the care I see the employees give people. They make me feel comfortable to speak and ask questions. The quality of work is also very good. appreciate the care I see the employees give people. They make me feel comfortable to speak and ask questions. The quality of work is also very good. More

From moment he introduce himself I was at ease. He listen to my concerns and he reassured me that everything was gonna be taken care of and he will keep in contact with me and give me updates. He listen to my concerns and he reassured me that everything was gonna be taken care of and he will keep in contact with me and give me updates. More

Great job and staff as always. Paying thru the phone is convenient. The cleaning crew is good. Could have vacuumed the back of the inside of the car. Never even looked in there. Al Paying thru the phone is convenient. The cleaning crew is good. Could have vacuumed the back of the inside of the car. Never even looked in there. Also my service soon light keeps coming on. More

He was very personable, kind, and gave me amazing service and explained everything to me clearly. Really nice guy ! and explained everything to me clearly. Really nice guy ! More

Extremely informative and easy to work with. Daniel was extremely informative and explained everything in detail. He also made arrangements for travel with ease. Daniel was extremely informative and explained everything in detail. He also made arrangements for travel with ease. More

German was very friendly and helped me with an account issue. He gave regular updates regarding my service and explained everything clearly. He made sure I was taken care of issue. He gave regular updates regarding my service and explained everything clearly. He made sure I was taken care of More

The service representative was very attentive, responsible and very professional, he showed he cared for everything my car needed responsible and very professional, he showed he cared for everything my car needed More

Fue muy amable, Me informo en todo momento del Proceso del carro, excelente servicio al cliente del carro, excelente servicio al cliente More

Franco was extremely attentive and explained the services very well. We also reviewed the services that had been provided previously. very well. We also reviewed the services that had been provided previously. More

En este servicio no fue tan bueno como lo esperaba, solo fui por un cambio de aceite y filtro y termine con mi auto mojado porque algun técnico o la persona que movió mi auto dejo la ventana del piloto abie fui por un cambio de aceite y filtro y termine con mi auto mojado porque algun técnico o la persona que movió mi auto dejo la ventana del piloto abierta y la lluvia mojo todo el auto del lado izquierdo lado del piloto. Mi preocupacion es que yo se que se mojo el volante, la puerta y el tablero, lo cual tiene componentes eléctricos que podrian fallar con el tiempo producto de una corrosión por el agua que entró por la ventana, el técnico que me entregó el auto, me dijo que solo se mojo el asiento pero yo tambien fui técnico de servicio al cliente y conozco de autos y se que mi auto se mojo bastante, y tengo pruebas que quedaron las marcas de agua seca en el volante, tablero y puerta y en un futuro podrian tener mas desgaste que el resto de los compenentes del auto....en resumen por un servicio sencillo, termine sin auto 1 dia por la negligencia de alguna persona del taller que dejo mi ventanilla abierta y se mojara mi auto. Si agradezco que me hubieran resuelto el problema dejando secar mi auto correctamente y haberme prestado un auto para poder movilizarme mientras mi auto estaba en servicio....lo malo fue que el asesor de servicio no cumplió con todo lo que se habia pautado, falto la rotación de las llantas, pero si cambio el aceite y filtro y revisaron el auto de acuerdo a lo exigido por el servicio de garantia..... More