City KIA of Greater Orlando

Everything went smooth from the start to the finish. I had a great experience with the service advisor. I had a great experience with the service advisor. More

Good communication With the whole team There was excellent communication with the entire team throughout the whole process, and they made sure we had everything we needed excellent communication with the entire team throughout the whole process, and they made sure we had everything we needed More

I received a very good service. Loved their customer service and attention. Will reccomend this dealership to friends and family. Loved their customer service and attention. Will reccomend this dealership to friends and family. More

Okay Is not the same as couple years ago I been a customer for over 20 years ago and before was amazing now you are a $dollar number customer for over 20 years ago and before was amazing now you are a $dollar number More

Okay Is not the same as couple years ago I been a customer for over 20 years ago and before was amazing now you are a $dollar number customer for over 20 years ago and before was amazing now you are a $dollar number More

Vehicle was dropped off for a recall (antitheft). Upon getting my vehicle back, I noticed that the keyfob was not working. Provided the information to my service advisor and he got the service manage Upon getting my vehicle back, I noticed that the keyfob was not working. Provided the information to my service advisor and he got the service manager involved. I was dismissed by both the Service Manager and Service Advisor that they did nothing wrong that because my vehcile was over a 100,000 miles there was not much they could do. I explained to them both that this was not an issue that I had before bringing in my vehicle and service manager continue to tell me that there was nothing they could do because they did nothing to mess with the keyfob. He changed the batter on my keyfob and then stated that keyfob was faulty. I explained to them that I had a secondary one at home and would test and come back. However, I left and got to my job to realize that the vehicle would not lock by using the key turn on the door or by trying to lock the vehicle from inside the door manually and the ding when the doors were open would not stop. I drove back to the dealership and spoke with Daniel my service advisor and he got the service manager again and they said that they would need to diagnose the issue and that it would cost $210 for the diagnosis. I had to agree because I had no other choice in the matter now that something else was wrong. I got a lift to work and received a call from the service advisor hours later to let me know that my vehicle was ready and that they found small issue and they took care of it with no charge to me. It was something simple. I returned to pick up my vehicle. Daniel told me that the paperwork was not ready and that they would email it to me. The paperwork that I was provided the first time for the recall that I had left inside my vehicle on the front seat was taken and now it has been 4 days and I have not received any paperwork for the work that was completed. Additionally, I want to point out that while Daniel was walking me to my vehicle he apologized and said that he now to follow what the service managers tell them to say to the customers. For this reasons, I think the service was very poor, deceiptful, lies and very unprofessional. I need my paperwork as I have a case open now with KIA directly. More

My primary concern was not resolved. The same issue is still happening after being told that 'it's probably bad gas in your car.' This is after I was told $35 in gas was needed to replic The same issue is still happening after being told that 'it's probably bad gas in your car.' This is after I was told $35 in gas was needed to replicate the issue, which totals well over 100 miles of usage in my car. More

Everything was very good I feel like the dealership is doing an awesome job they work very hard to make sure that the employees are attentive that a customer is treated kind and given attention from the t doing an awesome job they work very hard to make sure that the employees are attentive that a customer is treated kind and given attention from the time you drive in for the service department or even walk into the front door they are friendly and courteous More

Muy buen trabajo y excelente trato El trabajo realizado fue muy bueno el servicio y el trato del personal que fue jay fue muy amable y agradable fue muy bueno el servicio y el trato del personal que fue jay fue muy amable y agradable More

I love my Kia K5, but my experiences with the service department at City Kia of Greater Orlando have been consistently disappointing. While my sales experience in 2023 was excellent, the service side department at City Kia of Greater Orlando have been consistently disappointing. While my sales experience in 2023 was excellent, the service side has been frustratingly inconsistent. There appears to be a high turnover among service advisors, and nearly every visit involves working with someone new. Unfortunately, if I have one decent experience, it often seems to be followed by several frustrating ones. My most recent visit on May 13th was for a nail in my tire, a recall, and an oil change. Throughout the process, communication was inconsistent, I felt rushed, and I received conflicting information regarding the work performed. After receiving my vehicle back, I continued hearing a noise from the tire and contacted the service department because I was concerned and preparing to travel. I specifically requested a callback regarding what I considered a safety concern and did not receive a timely response. I have also experienced long wait times, incomplete follow through on promised services, conflicting information, and repeated pressure regarding customer survey ratings. Customer satisfaction should be earned through quality service and communication, not requested afterward. In an effort to address my concerns privately, I emailed management directly. Manager Michael did initially reach out, but I was unavailable at the time and returned his call later that day as discussed. I also followed up by text and did not receive any further response. As a result, my concerns remain unresolved. I genuinely love my vehicle, but I no longer feel confident in the service experience at this location. More