City KIA of Greater Orlando

Daniel is professional, nice worker. Daniel explained very clearly what needed to be done for my car. He arranged a ride for me to and from the shop. My car was washed. It was very nice. Daniel explained very clearly what needed to be done for my car. He arranged a ride for me to and from the shop. My car was washed. It was very nice. And I didn't wait at all when I arrived for service. More

Daniel is professional, nice worker. Daniel explained very clearly what needed to be done for my car. He arranged a ride for me to and from the shop. My car was washed. It was very nice. Daniel explained very clearly what needed to be done for my car. He arranged a ride for me to and from the shop. My car was washed. It was very nice. And I didn't wait at all when I arrived for service. More

Took the car in at 8:00 am for oil change and diagnostic regarding stalling. Contacted Juan several times before he finally told me at 6:30 pm that there was no oil in my car. regarding stalling. Contacted Juan several times before he finally told me at 6:30 pm that there was no oil in my car. More

⭐️⭐️⭐️⭐️⭐️ In more than 12 years with City Kia, I’ve only had two service advisors before my newly assigned advisor, Abel Cruz. Douglas, who sadly recently passed away (RIP), was my first, followed by J only had two service advisors before my newly assigned advisor, Abel Cruz. Douglas, who sadly recently passed away (RIP), was my first, followed by Josh for many years. I miss them both. I held both to a high standard, and they consistently exceeded my expectations. Now it’s Abel’s turn, and our first visit was a great start. It was simply an oil change, but an important one. My family and I were getting out of town for a short getaway, and I realized at the last minute that I would go over my oil-change mileage. I contacted Abel, and without hesitation, he got me in first thing Wednesday morning. I don’t think I’ve ever seen City Kia that quiet! No line when they opened and an empty waiting room. Abel greeted me respectfully and professionally, got my Kia taken care of quickly, and I left with a clean bill of health for my baby. Sometimes great service doesn’t require anything extraordinary—it’s simply doing your job well, treating the customer with respect, communicating honestly, and valuing their time. That’s exactly what Douglas and Josh demonstrated over the years, and Abel carried that same standard into our first visit. And to top it off, I was offered a complimentary breakfast! I gladly accepted and enjoyed a hot, delicious breakfast bagel while I waited. As always, I’ll be back. Based on my first experience, I’m happy to recommend Abel Cruz if you’re looking for a service advisor who will get you in and out while still taking the time to have an honest conversation with you. I have been with City KIA for 14+ years! Thank you, Abel, and thank you City Kia! More

This time I was very satisfied. It took less time than my previous visits. Satisfied It took less time than my previous visits. Satisfied More

Service was done quickly and I was informed of the progress. I will be back! progress. I will be back! More

Comfortable waiting area. Friendly staff. Efficient. This is my third Kia and City Kia has been a great fit between sales and service. Friendly staff. Efficient. This is my third Kia and City Kia has been a great fit between sales and service. More

He was nice and did what dealership people do idk. Good job Daniel Thanks for fixing my car Good job Daniel Thanks for fixing my car More

He is a human being and he treats other as human beings. He is not a robot or an “automatic” professional. He cares and we can feel that. He knows what he’s doing and he makes you feel comfortable and he is He is not a robot or an “automatic” professional. He cares and we can feel that. He knows what he’s doing and he makes you feel comfortable and he is very cordial. More

I walk in and told Jay about my situation on my car and he walk me through the steps and explain what they had to do any from there it was on he walk me through the steps and explain what they had to do any from there it was on More