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City KIA of Greater Orlando

Orlando, FL

4.5
4,911 Reviews

9550 S Orange Blossom Trl

Orlando, FL

32837

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4,911 Reviews of City KIA of Greater Orlando

July 11, 2026

The service was fast and efficient, as was the assistance provided by the person who helped me. More

by hermesrojas64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo
Jul 11, 2026 -

City KIA of Greater Orlando responded

Thank you for choosing our service department for your Kia Soul. We’re glad the assistance you received was prompt and efficient. We look forward to assisting you again.

July 11, 2026

While I have had mixed experiences in the past not this time. My services advisors were very helpful this time and communicative. I appreciated their assistance. This was the smoothest service I have had More

by heathersmithmcgill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay and Rafa
Jul 11, 2026 -

City KIA of Greater Orlando responded

We’re delighted to hear our service advisors made your Kia Telluride service visit so smooth with helpful and clear communication. Thank you for sharing your feedback, and we look forward to assisting you again.

July 11, 2026

My sunroof glass exploded after owning the car for 3 weeks. The glass is bulging outwards. If something it hit the sunroof. That would mean the glass would have collapsed inwards. Not popping outwar More

by HECTOR.VARGAS1994
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Forgot her name. But she was great and the finance guy was too
Jul 15, 2026 -

City KIA of Greater Orlando responded

Providing a positive experience is our top priority, so we're disappointed to hear that we fell short here, Hector. Thank you for bringing it to our attention. If you don't mind reaching out to us directly, we would love the opportunity to touch base with you and address your concerns.

July 11, 2026

Having to wait almost 9 hrs with no food and no loaner is not something I will do again. Should have been informed of the long anticipated wait and would had coordinated for someone to pick me up. Will not More

by biginy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only had interaction with service dept
Jul 11, 2026 -

City KIA of Greater Orlando responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

July 10, 2026

Abel was awesome! Very accommodating and made it a pleasant experience. While service was great, I'd prefer someone not try to sell me a new vehicle every time I come More

by Lauren071782
Recommend Dealer
Yes
Employees Worked With
Abel
Jul 11, 2026 -

City KIA of Greater Orlando responded

Thank you so much for your feedback, Lauren. We appreciate your business and hope to see you again!

July 09, 2026

Good prices, fast and good service JC nos atendió muy bien y explicó todo lo que harían al carro. Hizo buenas ofertas para nosotros. Estamos muy contentos More

by Paolamarcano02
Recommend Dealer
Yes
Employees Worked With
JC
Jul 10, 2026 -

City KIA of Greater Orlando responded

We are appreciative of you sharing this. Thank you for recognizing JC's thoroughness in explaining everything that would be done to your vehicle and for the good options he offered along the way. We're glad to hear you're so pleased with both the service and the pricing. Please let us know if there is anything more we can do for you. Le agradecemos por tomarse el tiempo de compartir su experiencia. Gracias por reconocer la dedicación de JC al explicarles todo lo que se le haría a su vehículo y por las buenas opciones que les ofreció. Nos alegra mucho saber que quedaron tan contentos con el servicio y los precios. Puede contar con nosotros para ayudarle con cualquier asunto automotriz que pueda tener en el futuro.

July 09, 2026

Excelent servicio Excellent service and attention from the City Kia team and Juan thank you so much More

by Adrian Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Jul 09, 2026 -

City KIA of Greater Orlando responded

Thank you for sharing your experience with your Kia Sorento service. We’re pleased our team provided the attentive care you deserved. We look forward to welcoming you back for your next visit.

July 09, 2026

Very poor communication was there for almost 6 hours after three hours he offered me a loaner and they told me if it was gonna take a while. I’ll take a loaner and he never got back to me. I had to go f More

by NYCjazz
Recommend Dealer
No
Jul 13, 2026 -

City KIA of Greater Orlando responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 08, 2026

A worker hooked their personal phone and information to my car. Deleted my phone information out of my car. The workers assumed I knew how to check in, there was no information. Where I live check in is do More

by nina.gorham93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Jul 12, 2026 -

City KIA of Greater Orlando responded

Nina, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 08, 2026

Took great care of my vehicle Service was great Like Taking my car here Thanks More

by Wst.clair64
Recommend Dealer
Yes
Jul 08, 2026 -

City KIA of Greater Orlando responded

It’s great to hear your Kia Telluride received attentive care during service. Thank you for bringing your vehicle to us. We look forward to assisting you again.

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