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City KIA of Greater Orlando

Orlando, FL

4.5
4,911 Reviews
Call Dealership (855) 791-3984
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9550 S Orange Blossom Trl

Orlando, FL

32837

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4,911 Reviews of City KIA of Greater Orlando

July 15, 2026

Although it's always busy , the workers do their best with providing great service to customers. More

by MISSJACKSON1988
Recommend Dealer
Yes
Employees Worked With
Jesenia Garcia
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Jul 15, 2026 -

City KIA of Greater Orlando responded

Thank you for your five-star review. We’re happy Jesenia and our team could deliver exceptional service for your Kia Telluride despite our busy schedule. We appreciate you choosing us and look forward to your next visit.

July 13, 2026

Excellent Customer service great for me is best Customer service what I got in car More

by milasil1660
Workmanship
Recommend Dealer
Yes
Employees Worked With
German lopez
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Jul 13, 2026 -

milasil1660 responded

The best dealer and the best customer service

Jul 13, 2026 -

milasil1660 responded

The best dealer the best customer service

Jul 15, 2026 -

City KIA of Greater Orlando responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 13, 2026

They did good work and kept us informed very pleased with the service Thank you and keep up the good work. More

by Alan35757
Recommend Dealer
Yes
Employees Worked With
Juan
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Jul 13, 2026 -

City KIA of Greater Orlando responded

We appreciate your feedback and are thrilled you’re pleased with the work on your Kia Optima. Our team takes pride in keeping customers informed, and your kind words motivate us to maintain that level of service.

July 13, 2026

Had a great experience I was well informed gave me updates as needed, and I left satisfied More

by theagostos2018
Recommend Dealer
Yes
Employees Worked With
Jay
Print
Jul 13, 2026 -

City KIA of Greater Orlando responded

We’re happy to hear your Kia Seltos service was seamless and that you received timely updates. Knowing you left feeling satisfied makes our day. We look forward to helping you with any future needs.

July 12, 2026

I already did see above Daniel was excellent; the vehicle delivery from the lot caused an unacceptable wait. More

by daisydonato13
Recommend Dealer
Yes
Employees Worked With
Daniel provided excellent customer service throughout my visit. The problem was not with him—it was with the delay in delivering my vehicle from the lot to the dealership. He requested my vehicle around noon, but it wasn’t delivered until 7:30 PM. I ar
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Jul 13, 2026 -

City KIA of Greater Orlando responded

Thank you for sharing your experience. We appreciate your business and hope to see you again soon.

July 12, 2026

Jay was very courteous and friendly. He kept me informed on the process every step of the way. More

by Mearkdog2001
Recommend Dealer
Yes
Employees Worked With
Jay Torres
Print
Jul 12, 2026 -

City KIA of Greater Orlando responded

It’s wonderful to know our team provided courteous, friendly service and kept you informed throughout your Kia Carnival visit. Thank you for trusting us with your Carnival’s care. We look forward to helping you again.

July 12, 2026

Having my vehicle serviced from my home location is 100+ miles away from this dealership. I only purchased it because it had the type of car I wanted. Oil changes should be done anywhere with this country i More

by DMATTHEW305
Recommend Dealer
No
Employees Worked With
Manuel Munoz
Print
Jul 15, 2026 -

City KIA of Greater Orlando responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you.

Jul 16, 2026 -

DMATTHEW305 responded

Another generic message can not fix my problem. You have my information so try and do better than this. 3rd email and nothing happened to resolve my issues

July 11, 2026

The store manager is not fair. The store manager did not honor a quote that I was given over the phone. More

by ccatrun33
Recommend Dealer
No
Employees Worked With
I was given a deal over the phone. The 1st guy verified it. The store manager denied it.
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Jul 15, 2026 -

City KIA of Greater Orlando responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 11, 2026

Wonderful When I was in the dealership he was very patient and very polite, and it was recommended by Merchan who was my vendor but he left. City KIA make me happy always. Thanks ???? More

by Anna Rivera
Recommend Dealer
Yes
Employees Worked With
Christopher Montenegro
Print
Jul 11, 2026 -

City KIA of Greater Orlando responded

Thank you for highlighting our team’s patience and politeness during your visit. We’re glad to keep earning your trust with your Kia purchase. We appreciate the five-star rating and look forward to welcoming you again.

July 11, 2026

Amazing team! From beginning to finish their attention and service is always great. Thank you! More

by Miguel Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
German Lopez
Print
Jul 11, 2026 -

City KIA of Greater Orlando responded

Thank you for recognizing our team’s efforts from start to finish. We’re delighted to know your Kia Carnival received excellent care and appreciate your trust in our service.

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